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Notifications and Email Templates

This article provides a comprehensive guide to managing notifications and email templates for the Reward Engine in Advocacy. It includes details about notification types and email templates and step-by-step guidance on enabling and customising these features to improve user engagement. Email Templat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Notifications and Email Templates

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How to Apply Google Analytics and Google Campaign Manager (DCM) Tracking Together on Ads

Some of the Advertisers prefer to track the Website data through different sources based on their custom needs. Sprinklr provides the flexibility of both automaticlaly applying the tracking URLs in an automated way and then using these Website URLs with utm parameters to further create Google Campai

marketing

Knowledge Base Article

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Advanced Use Cases

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Get familiar with options to manage your Keyword Lists

In this article, we will help you get familiar with various options to manage your Keyword Lists.After creating a Keyword List, it will be listed on the Keyword Lists window. From the Keyword Lists window, you can easily manage your Keyword Lists, for example, you can edit them, delete them, sort th

Insights

Knowledge Base Article

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Creating and using Keyword Lists

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Standard PI Metrics

Building BlocksProductSprinklr Products are digital representations of tangible products that clients want to report on and analyze based on feedback from customers.MentionThe base unit of analysis within Sprinklr Listening. One mention is essentially one post or comment from a data source.Product I

Insights

Knowledge Base Article

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Metrics & Dimensions

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Sprinklr Social: 26.1.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2026

+3

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Entity Governance in Social Listening

Entity Governance aims to strengthen the governance structure of Listening entities to ensure that visibility, ownership, and read/write permissions are protected with the correct user or user groups, thereby making it more robust.Note: To learn more about enabling this capability in your envir

Insights

Knowledge Base Article

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Entity Governance in Social Listening

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Standard Widget Overview

Standard Widgets refer to the default widgets that are mostly used by agents while conversing with customers. Conversation widget This is the most important widget of Agent Desktop from where agents can refer to the conversation history and reply back to the customer. Agents can also take case-level

Service

Knowledge Base Article

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Standard Widgets

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Gauge Chart

The Gauge Chart widget enables you to visually represent average or aggregated survey metrics in relation to custom ranges. It provides a quick and easy way to monitor key performance indicators (such as CSAT, ratings, or response metrics) through the use of easily understandable colored sections.Bu

Insights

Knowledge Base Article

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CFM Visualizations

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Guided Workflow Reporting

Standard Pre-Built Reporting DashboardThis standard dashboard allows you to analyze guided workflows, including execution trends, completion trends, comparisons of AHT between cases with and without guided workflows, and agent-wise trends. Additionally, the dashboard includes the capability to apply

Service

Knowledge Base Article

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Guided Workflow Reporting

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Proactive Prompts Reporting

In Care Reporting, you can view reporting on proactive prompts by creating a widget using various metrics and dimensions.To Configure a Reporting WidgetClick the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.On the Reporting Home window, select the desired dashboa

Service

Knowledge Base Article

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Reporting

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Ad Asset FAQs

This article covers questions related to the Assets used in Ads, their authors and share settings.If I make an asset using an existing Asset from the DAM, does that affect the author or share settings on the Asset?No, author & share settings are not affected when an existing Asset is used in Ads

marketing

Knowledge Base Article

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Ads Creative Library: FAQs

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Version History

The Version History feature in Survey Builder keeps track of each user activity, logging every change made to a survey. Users can track modifications and restore any previous version if needed. This ensures data integrity, mistake recovery, and collaborative editing efficiency in survey creation.Bus

Sprinklr Insights

New Article

20.10

Service

Knowledge Base Article

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Modifying Survey and Version History

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Sprinklr Marketing: 26.1.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. ​A

marketing

Insights

social

Service

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Create Automated Tasks for Distributed Users

Powered by Workflow Engine and Rule Engine, you can create tasks for users to recommend the next best action to take. Tasks can be programmed, for example, tasks created as part of user onboarding journey, such as, to add social accounts, download mobile app, etc; or they can be trigger-based s

social

Social - SES

DST - SES

Knowledge Base Article

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Gamification (Distributed Admin)

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Agent FCR

FCR stands for First Contact Resolution. It measures the percentage (or number) of customer cases that have been resolved/closed in the first contact with the brand in a given time range. This metric can be measured for both Voice and digital Channels. FCR is a crucial measure of call center efficie

Service

Knowledge Base Article

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Voice Use Cases

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Listening Consumption Report

Learn how to access the Listening Consumption report from Listening Settings and use it to keep track of the volume of mentions you have pulled into Listening Insights.In Social Listening, you can pull out the data using two methods: Live data – grabbed after the creation of an active topicHistoric

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Manage Custom Dictionary in Sprinklr

Sprinklr now provides you with the ability to store organization-specific words that will not be reflected as incorrect in the message box. You can add words to your custom dictionary in the Sprinklr platform. While multiple users can add words to your dictionary in multiple languages, you can track

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Filters in Planner (Editorial Calendar) within Distributed

In the Planner (Editorial Calendar), using filters can help you zero in on the information that you need to see by allowing you to select specific criteria that content meets in order to be displayed. You can opt to filter the Editorial Calendar by status, for example, and see only those messages th

Filter the Editorial Calendar

About Editorial Calendar

social

Social - SES

+6

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Add a Pinterest Account in Sprinklr

Adding a Pinterest account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Pinterest account from the Sprinklr platform.Note:A social account can only be added to a single Workspace. To add the same account in different workspaces, admins are required to share

social

Pinterest

Account Addition

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

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Add a LinkedIn Profile Account

Adding a LinkedIn account in Sprinklr allows you to view, engage with, publish to, and manage inbound and outbound messages. In this article, you will learn how to add a LinkedIn Profile account in Sprinklr.Note:A social account can only be added to a single Workspace. To add the same account in dif

social

Knowledge Base Article

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Getting started