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Adding embedded code within website

Website Distribution enables companies to obtain immediate feedback from their website visitors by integrating surveys on selected web pages. This feature assists in collecting information about user experience, preferences, and behaviors, allowing for data-informed decisions to enhance website usab

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Website Distribution

SH
Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.March 2023Linkedin Polls - Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher &

Service

Knowledge Base Article

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Engagement on Linkedin

RS
System Diagnostic Tool

The System Diagnostic Tool is designed to help agents diagnose and resolve system, network, and hardware issues that disrupt call quality. By providing a simple and efficient diagnostic mechanism, the tool improves agent productivity, ensures seamless customer interactions, and minimizes downtime.Th

Sprinklr Service

20.10

Service

Updated Article

+1

Knowledge Base Article

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Agent Network and System Readiness Tool

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What Can Cause X Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social channels, to connect to your accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social network h

marketing

Knowledge Base Article

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Troubleshooting & FAQs

SH
Locked out of Sprinklr using the wrong username and password combination

Overview By default, there is virtually no limit on the amount of incorrect logins a user can perform. However, this can be customized and set to look a user out after a designated number of incorrect logins. If you wish to implement this feature, please contact your Account Manager. If a user is l

marketing

Insights

social

Service

+3

Knowledge Base Article

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Locked Out of Sprinklr Using the Wrong Username and Password Combination

SH
Getting Started with Product Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

Insights

Knowledge Base Article

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Getting Started

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Sprinklr Service: Patch Changes (18.8.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.1 (September)

SH
How to Create and Use Ads Naming Conventions

​Naming conventions are an essential aspect of advertising, especially when it comes to organizing, tracking, and reporting campaigns. Using consistent naming conventions, advertisers can easily identify and sort through their campaigns, ad groups, and ads. This article provides a step-by-step guide

marketing

Advertising

Knowledge Base Article

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Configuration

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Getting Started with Insights Hub

Insights Hub features four tabs for efficient navigation. The tab structure offers a seamless and organized way for users to navigate and interact with insights, promoting efficiency and user-friendly access to valuable information. Note: Work with your Success Manager to get this feature enabled. P

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Configuring Insights Hub

SH
Adding Users to Multiple Client Environments: Best Practices

Overview To add a user to multiple client environments, you must create the user in each of the environments at the client level. Adding the user at the client level will allow you to give the user different roles and permissions for each environment that they have access to.

cloud:core

marketing

Insights

article:howto

+6

Knowledge Base Article

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Add Users to Multiple Client Environments: Best Practices

RS
PII Masking and Data Protection

The Personally Identifiable Information (PII) Masking in Sprinklr refers to the process of identifying and securing sensitive personal information with the platform to ensure compliance with data privacy regulations (like GDPR, CCPA) and protect user data from unauthorized access.​It involves hiding

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Masking Templates

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Google Analytics 4 FAQs

What is the frequency of the Data Fetch of Google Analytics 4 in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will

marketing

Knowledge Base Article

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Troubleshooting & FAQs

RS
Getting Started for Workforce Managers

As a Workforce Manager, your role is crucial in ensuring that the right number of agents are available at the right times to meet service level agreements and maintain operational efficiency. This guide provides an overview of the key tasks you'll be managing.Manage Work Types and PresetsSet up

Service

Knowledge Base Article

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Getting Started for Workforce Managers

RS
Manage Presentations

The Presentation Manager allows you to perform various actions ranging from creating new presentations to sorting, filtering and tagging existing presentations. On the Presentations Manager window, you will be able to do the following:Rename a PresentationView and Edit Presentation DetailsClone a Pr

experience:space

Display - SES

release:N-A

social

+16

Knowledge Base Article

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Presentations

SH
PR Monitoring via custom dashboards

As a PR manager, monitoring a crisis is as critical as identifying one. A PR manager needs to track the extent and direction of any crisis event to avoid any surprises and drive brand reputation. With Media Monitoring & Analytics' dashboards, customized reporting can be set up to track any

Insights

Knowledge Base Article

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PR Monitoring via Custom Dashboards

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Permission Added to Control Access to Message-Level Data in Reporting

Overview A new Reporting permission has been added in Sprinklr to control users' ability to drill into data in Reporting. This permission can help brands provide users the ability to analyze data while protecting sensitive message-level information that can be drilled into from Reporting.

cloud:core

marketing

release:10-1-0

Insights

+7

Knowledge Base Article

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Roles and Permissions

RS
Salesforce Package Release Notes

Version 2.18 Bug Fix: Added fallback for object type as case if it’s not defined. Version 2.17 Enhancements: As part of the API infrastructure update initiative from Sprinklr, named credentials have been updated to call api3.sprinklr.com instead of api2.sprinklr.com. As part of the API infrastructur

marketing

Insights

social

Service

Knowledge Base Article

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Package Release Notes

SH
WordPress as a Listening source

By adding WordPress as a Listening Source, you can listen to and learn from WordPress data in real-time. ​WordPress is a content management system with a huge number of available plugins, widgets, and themes. One of the most popular content management system solutions in use, WordPress is used by mo

Insights

Knowledge Base Article

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Web Sources

RS
Admin View: Overview and Game Management

Use the Admin View to monitor all games by status, access game details, and manage drafts and completed games.Access the Admin ViewOpen the Gamification module.Select Gamification from the left navigation panel.The Admin View opens and displays all games organized by status.Game CategoriesThe Admin

Knowledge Base Article

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Overview

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Configuring a Unified Data Connector

Data connectors in Sprinklr streamline the integration of external data sources with its platform, facilitating seamless data flow and enhancing operational efficiency. This guide provides comprehensive instructions on configuring a Data Connector.Note: To learn more about getting this capability en

marketing

Insights

social

Service

Knowledge Base Article

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Configuring a Unified Data Connector