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Using a Custom "From" address

Email Marketing Accounts enables you to dispatch bulk, branded survey emails from Customer Feedback Management, utilizing a verified brand-owned domain. It offers both real-time and scheduled sending options, along with customizable sender information.You can refer to the Email Survey Distribution a

Insights

Knowledge Base Article

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Email Distribution

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Service

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Email Profile Extraction

What Is Email Profile Extraction?Sprinklr’s Email Profile Extraction feature addresses a common issue: when multiple customer emails are received from a shared or generic email address, such as:no-reply@webform.comsupport@brand.comThis often happens with web forms or automated systems, where the act

Service

Knowledge Base Article

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Email Signature

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Sprinklr Social: 26.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

social

Sprinklr Social

Social RN 2026

New Article

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Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Ad Specs & Resolution of Common Ads Publishing Errors

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Enhanced Modern View for Inbound Window in Distributed

With the v.19.8 release, Sprinklr Distributed is endowed with an enhanced UI that provides a fresh look to the platform. In this article, we provide you with the details of the changes you will view in the Inbound window within Distributed. To be able to use the enhanced Distributed modern view, you

social

Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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Widget Configuration

In this step, you will configure prompts for the Agent Copilot widget, which appears in the Care Console. Each prompt is mapped to a specific task and appears as a clickable button within the widget, allowing agents to trigger real-time actions. Click the ‘View’ button inside Step 4 and start config

Knowledge Base Article

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Widget Configuration

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Quick Switch Between Sandbox Environments

The Quick Switch feature in the Sandbox Manager enables users to seamlessly switch between connected sandbox or production environments without the need to log out or perform complex navigation steps. This enhancement streamlines the development and testing workflow by reducing friction, improving p

26.1

Insights

social

New Article

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Knowledge Base Article

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Getting Started

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Sprinklr Assist

OverviewSprinklr Assist, powered by ​Sprinklr AI+, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're just getting started with the platform or seeking answers about Sprinklr's features​, Sprinklr Assist provides instant access to helpful reso

Publishing - SES

social

Sprinklr Social

New Article

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Knowledge Base Article

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Sprinklr AI+

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Setting Up Adhoc Conversational WhatsApp Survey Distribution

The Conversational WhatsApp Survey feature allows you to send surveys directly within WhatsApp, where your respondents can answer questions through an interactive chat experience. Ideal for collecting real-time feedback, this method lets users respond conversationally without ever leaving the WhatsA

Sprinklr Insights

26.1

Insights

20.10

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Knowledge Base Article

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WhatsApp Distribution

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Google Demand Gen Ads Parity

Learn about Sprinklr's capabilities on Google Demand gen advertising that are at par and even better than you can get on the native platform.Last updated: 15 March, 2024​FeatureSprinklrNative Api LimitationCampaign type- Demand GenYesYesNACampaign Goal- ConversionsYesYesNACampaign Goal- ClicksY

marketing

Knowledge Base Article

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Ads Publishing

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Other Important Nodes

Some other important nodes that enable you to take different actions within a Dialogue Tree depending upon various use cases are:To Add NotesThe Add Note Action node allows you to add custom notes inside the dialogue tree at the message, profile & case levels. These notes can be used by the bran

Service

Rushi Test Temp

Knowledge Base Article

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Nodes in a Dialogue Tree

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Overview - Sina Weibo

Sina Weibo is one of China’s largest social media platforms, often compared to Twitter. It allows brands to share posts, engage with followers, and run campaigns to build awareness and drive conversations.What You Can Do in SprinklrWith Sprinklr, you can manage your Sina Weibo presence from a single

social

Sprinklr Social

Channels - SES

New Article

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Knowledge Base Article

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Overview - Sina Weibo

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Exclude Delay Time in Stats Import

The Exclude Delay Time toggle lets you decide whether to exclude delayed time data from the selected time range. This feature allows users to exclude delayed time data from reports generated using the stats import. This option is available across the Ads Reporting, Ads Manager, Rule Engine, and Sche

marketing

Knowledge Base Article

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Setting Up Stats Import

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Conditions applicable with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

social

Rule Engine

Knowledge Base Article

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Paid rules

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Supervisor View

The Supervisor View enables supervisors to monitor the performance of their direct, indirect, and group-level reportees across all assigned games.Note: Supervisors have full visibility into games involving their reportees. They can review team-level and individual-level performance, track KPI-based

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Configuration

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Sprinklr Service: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Modern Care

18.2 Release

release_note

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v18.2 Winter Release (February)

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Sprinklr Specialised AI Features for Marketing

Sprinklr’s Specialized AI for Marketing helps brands create impactful campaigns by leveraging advanced generative AI and predictive intelligence. These features enable marketers to analyze audience sentiment, identify emerging trends, and optimize content strategies across social, digital, and paid

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Marketing Specialized AI Use Cases

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Conversation Screen Footer

You can customize the footer of the Live Chat conversation screen to meet your requirements. You can add a disclaimer or information card, add a persistent menu, set the character limit for responses, add message placeholder text, and more.Enable BannerYou can add a banner to the Conversation screen

26.1

Sprinklr Service

20.7.1

Service

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Knowledge Base Article

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Conversation Screen

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Feature Access Management in AI+ Studio

Feature Access Management provides a single, centralized interface to manage all Generative AI features in your Sprinklr environment. From this interface, you can:View all available AI+ features.Enable or disable features.Configure input parameters and user access settings. This eliminates the need

26.1

Sprinklr Service

marketing

Insights

+3

Knowledge Base Article

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Feature Level Control