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Call Prioritisation in Voice Blended Work Queues

Call prioritization in voice-blended work queues determines how scheduled callbacks are queued and dialed when both inbound and outbound voice interactions share the same queue. In a blended environment, inbound calls and outbound callbacks compete for the same agent pool, making it essential to man

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Additional Use Cases

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Import training datasets using FPDI

Brands desire greater authority over their Text Classification training datasets. ​They prefer to have their data scientists create the training datasets themselves, determining which message variations to include, rather than relying on suggested messages from social and website sources. Additional

Insights

ai studio

Knowledge Base Article

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Import Training Datasets Using FPDI

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Global Fallback Settings

Before You BeginGlobal fallback will occur if a user reply node is configured and an invalid response is triggered by the user after all local fallbacks are exhausted.OverviewAs implied by its name, a global fallback can be triggered on any user reply node in case of an invalid user response. You ca

Service

Knowledge Base Article

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Fallback Settings

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Conditions Applicable on Journey Facilitator - Advocacy

The Journey Facilitator feature allows admins to send automatic email nudges to you based on specific conditions. These nudges aim to reactivate you on the advocacy platform. Admins can select from various conditions to create cases for sending these emails. Below are the conditions that can be used

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Journey Facilitator in Advocacy

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Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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How to Create Custom Compliance Report?

The Custom Compliance Report assists users in ensuring their creatives adhere to brand style guidelines by identifying any non-compliant assets. It also assesses media assets to recommend optimal ad placements within the selected channel. This article offers a comprehensive guide on how to create cu

marketing

Knowledge Base Article

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Compliance Reports

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Scheduled Export CFM

The Scheduled Exports feature in CFM Analytics allows you to automate dashboard exports from your custom dashboards. You can set up recurring deliveries of reports in multiple formats, such as PDF, Excel, PNG, PPT, or CSV, so stakeholders receive insights at regular intervals without any manual effo

Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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Leveraging AI-Powered Survey Insights

Survey Insights is a powerful AI-driven feature that transforms raw survey data into meaningful, actionable insights. It helps teams detect hidden patterns and sentiments, identify key focus areas, and receive AI-suggested next steps for each question. With a comprehensive, real-time overview, Surve

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Standard Analytics

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Newsletter Analytics

Get advanced and detailed insights on the key performance metrics of your newsletter.Advanced email analytics allows you to track the performance of your newsletter and monitor key metrics. The analytics dashboard comprises 3 tabs – Overview, Recipient List, and Distribution Preview. Each tab impart

Insights

Knowledge Base Article

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Newsletter related

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Standard Features Available to Edit Survey Questions

Editing survey questions allows you to customize content in real time, whether it is refining language, updating logic, or rearranging the flow. This ensures your survey remains aligned with your goals, delivering a smooth and adaptive survey-building experience.Business Use CasesAdapting to Evolvin

Insights

Knowledge Base Article

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Survey Questions

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Auto-schedule copies of Brand Post (Distributed Admins)

PERSONADistributed AdminSprinklr UserUSE CASEThis feature is most useful for Distributed admins who want to publish posts, without involving the Distirbuted users, in a way that a copy of the post is automatically scheduled for 30 minutes later. VALUEThe benfit of this capability is that the Distrib

social

Auto-schedule copies of Brand Post

Social - SES

DST - SES

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Knowledge Base Article

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Campaigns (Distributed Admin)

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Create a Sina Weibo Listening Topic

Sina Weibo is one of the most popular social media platforms in China. With its broad reach, extensive user base, and diversity of conversation, Weibo offers a unique opportunity for brands to engage at the forefront of trends. What is Sina Weibo Based Listening?Sina Weibo provides a wealth of infor

Insights

Sina Weibo Topic

Knowledge Base Article

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Topic Creation & Setup

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Sprinklr Marketing 20.2.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Grab YouTube Live Chat messages

Introducing Live Chat EngagementWe are excited to announce a significant update for Sprinklr's YouTube capabilities: the ability to fetch live chat messages. This new functionality enhances your interaction capabilities, making it easier to stay connected during live events.What’s New?Live Chat

social

Knowledge Base Article

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Engage with messages from YouTube

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Voicemail/Answering Machine Detection for Dialer Calls

Answering Machine Detection (AMD) is a technology used in telecommunications to identify whether a call has been answered by a human or a machine, such as an answering machine or voicemail system. This technology plays a crucial role in optimizing communication strategies by determining the appropri

Service

Knowledge Base Article

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Answering Machine Detection

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Workflow Update Rules in Sprinklr

Keeping things nice and organized is great for any business. The same goes for saving precious time on routine work which could be easily replaced by well-orchestrated “conveyor belt” processes. Sprinklr workflow automation is, by all means, a lifesaving and efficient feature to surely get ahol

Workflow Update Rules

marketing

Insights

social

+2

Knowledge Base Article

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Rule Engine

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Activity Audit for Agents and User Groups

The Activity Audit feature enables tracking and reviewing modifications to agents and user groups. It generates a comprehensive log of changes, detailing both the source and nature of the adjustments. For user groups, you can monitor updates to priority order and assignment settings. Additionally, a

26.1

Sprinklr Service

New Article

Service

+1

Knowledge Base Article

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Setting up Agents for Routing

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Sprinklr Social: Patch Changes (19.5.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Validation Rules - An Overview

What are Validation Rules?Validation Rules in Entity Studio enforce data accuracy and business policies by preventing users from creating or updating a record when specific conditions evaluate to true. When a rule blocks an action, the user sees a clear error message explaining what needs to be corr

Knowledge Base Article

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Validation Rules

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Introduction to Paid Pre Publishing Rules

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/campaigns before publishing them. This capability improves the campaign configuration process through automation before they are pu

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started