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Introduction to Smart Rules

About 70% of consumers yearn for a more personalized ad experience. The key to delivering a personalized ad experience is:Perfect message + Perfect audience + Perfect timing​Picking the right time to advertise is not easy. It can vary by industry, brand, seasonality, and audience. Here are some exam

marketing

Knowledge Base Article

 • 

Getting Started

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Manage Content Marketing Task Notifications

Email notifications for task updates include a link for the entity associated with the task. This allows you to open the entity related to the task directly, without opening the task first. For example, if the task is associated with a message, the message link will open the Outbound Message Third P

marketing

Task

Workflow Engine

notifications

Knowledge Base Article

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Advanced Task

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Product Insights Machine Learning (NLP)

Product Insight Machine Learning or Natural Language Processing (NLP) helps in driving changes in customer experience. Understanding how your customers behave and what they think about your Brand helps to identify opportunities. These in turn improve customer experience by gathering insights that he

Insights

Knowledge Base Article

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Engines

SH
Instagram Hashtag Manager: Introduction & purpose

Measure social media impact through hashtag listening and curate content that resonates more with your audience. ​Hashtags play a crucial role in amplifying the reach & engagement of your brand’s social media content. Hashtags are used to categorize the content for our audiences with similar int

Insights

Knowledge Base Article

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Introduction

RS
CreatorIQ in Engagement Dashboards

OverviewCreatorIQ is a top influencer marketing platform that helps enterprise brands and agencies discover, manage, and measure influencer campaigns at scale. This article outlines how CreatorIQ data appears within Sprinklr.​Message Creation & TypeFor each post within your selected CreatorIQ ca

26.1

social

Sprinklr Social

Channels - SES

+2

Knowledge Base Article

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Creator IQ

RS
How to Create Alerts for Account Addition, Deletion and Updation

The Alert Manager now includes a new Account alert type, giving you real-time visibility into important account-level changes. These alerts help improve governance, security, and transparency across your workspace.Account Events That Trigger AlertsAccount alerts are triggered when an account is crea

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Alert Management

RS
Get Started with BYOM in AI+ Studio

Sprinklr follows an LLM-agnostic approach to Generative AI, giving you the flexibility to choose the language model that best fits your business needs. Along with Sprinklr’s in-house and partner models, you can use the Bring Your Own Model (BYOM) option to integrate your internally developed LLMs di

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Add Support for BYOM

SH
Sprinklr Social: Patch Changes (18.5.3)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.5.3 (July)

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Paid Rule Engine Overview

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.​The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

RS
Record Cards - An Overview

Record Cards are configurable components used to display detailed information of individual record within an entity. They enable users to view relevant data in context, improving usability and reducing the need to navigate between records.​​Purpose of Record CardsRecord Cards are primarily designed

Knowledge Base Article

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Record Cards - An Overview

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Beneficiary and Payer Information for Regulated Countries in Meta Ads

To comply with Meta's advertising policies, advertisers targeting certain countries may need to complete beneficiary and payer verification. This process helps verify the identities of individuals or organizations that benefit from or pay for the ads. In some cases, advertisers m

26.1

marketing

New Article

20.10

+3

Knowledge Base Article

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Facebook Advanced Capabilities

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Version History of Knowledge Base Articles

Version History is a helpful feature in a knowledge management system that allows users to keep track of changes made to articles over time. Each time an article is saved, a new version is created, and the previous version is saved in the Version History.You can view edits to the body, title, and co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Version History

SH
Triggering rules in Outbound Calls

The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, etc., that are implemented on messages, cases, and profiles. The Rule Engine works as an If-Then statement. If an asset (like a message or a profile) meets a specific condition that you set,

campaign management

Service

Voice

Knowledge Base Article

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Other Campaign Use Cases

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CTI Home Screen Reporting Metrics

The CTI home screen supports displaying reporting widgets directly within the interface. This enhancement allows agents to view key metrics and insights immediately upon landing on the CTI home screen, without navigating to a separate dashboard. Metrics such as case count, number of connected calls,

Platform

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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CTI Home Screen Reporting

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Automated Ads: Activity Log Enhancement​

Automated Ads Activity Log feature enhances your ability to track and audit changes made to Automated Ads campaigns and feed data within Sprinklr. ​This feature provides a comprehensive audit trail, distinguishing between dynamic and static changes, which aids in diagnostics and ensures transparency

marketing

Knowledge Base Article

 • 

Advanced Use Cases

RS
Configuring Supervisor Copilot

Supervisor Copilot is a generative AI-powered assistant for supervisors. To make Supervisor Copilot available to users, administrators must add it as a menu item in a Supervisor Console Persona App.This section explains how to add the Supervisor Copilot menu item to a Persona App.Note: This feature

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Supervisor Copilot

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Exploring Quality Management Persona

Setting up Quality Management PersonaHyperspace Mode Under Profile, enable Hyperspace. Under Sprinklr Service in the launchpad, click on Quality Manager Persona App.​Note: In case the Quality Manager app is inaccessible via the launchpad, Open All Settings, under Manage Customer -> Persona Apps M

Service

Knowledge Base Article

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Getting Started with Quality Management

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Call Control Functionalities for Supervisor Persona

Supervisors play a vital role in maintaining call quality, ensuring compliance, and supporting agents in real time. To help them monitor and manage live customer interactions effectively, the Voice platform provides several key supervisor functionalities such as Listen, Whisper, Barge-in, and Contin

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Call Controls Functionalities for Supervisor Persona

SH
Permission required for different modules in Media Monitoring & Analytics

Learn how to view and assign Roles & Permissions of different modules in Media Monitoring & Analytics to users and user groups.​Access to different modules in Media Monitoring & Analytics is based on user-level permissions. Users with appropriate roles or permission will only be able to

Insights

Knowledge Base Article

 • 

Permissions Required for MM&A Modules

RS
Scheduled PII Redaction

Scheduled PII Redaction basically lets enterprises automatically anonymize sensitive customer data from surveys after a set time, without impacting reporting or analytics.It makes sure responses can’t be traced back to individuals by permanently removing identifiers and breaking links across Profile

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Security Features