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Sprinklr Service: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

RS
Manage Presentations

The Presentation Manager allows you to perform various actions ranging from creating new presentations to sorting, filtering and tagging existing presentations. On the Presentations Manager window, you will be able to do the following:Rename a PresentationView and Edit Presentation DetailsClone a Pr

experience:space

Display - SES

release:N-A

social

+16

Knowledge Base Article

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Presentations

RS
Configuring a Unified Data Connector

Data connectors in Sprinklr streamline the integration of external data sources with its platform, facilitating seamless data flow and enhancing operational efficiency. This guide provides comprehensive instructions on configuring a Data Connector.Note: To learn more about getting this capability en

marketing

Insights

social

Service

Knowledge Base Article

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Configuring a Unified Data Connector

SH
Guided Workflows

IntroductionA Guided Workflow is a business process automation tool that collects inputs and performs actions as per the pre-defined business flow. It can be used by customer care agents to assist customers in a streamlined manner while reducing resolution time. It can also be deployed in an externa

Service

Knowledge Base Article

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Webform

SH
Send & Schedule Message Node in Journey Facilitator

Send Message is the Action element that you use to communicate with the customers, who are in the journey flow, via email, sms, Viber, Whatsapp, or Twitter. It is highly recommended that you have all the assets that you are going to use as messages in the marketing automation before you start buildi

experience:space

Automate Marketing Campaigns

article:howto

Automated Marketing Journey

+6

Knowledge Base Article

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Journey Builder

RS
Digital Assistant for the Advocacy Platform

OverviewThis article explains how administrators can enable and configure the Digital Assistant in the advocacy platform. The Digital Assistant (also known as AI Assistant) helps users quickly find answers to common questions without needing to wait for human support. This feature is designed for ad

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Sprinklr AI+ in Advocacy

RS
Integrating Sprinklr Advocacy with Microsoft Apps

The Sprinklr - Advocacy app allows employees to discover, share, and engage with company-approved content directly within Microsoft Teams, Outlook, and M365. By integrating Advocacy into these platforms, organizations can streamline content engagement while keeping employees within their primary wor

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

RS
Add a WeChat Proxy Account

Using a WeChat Proxy account can connect and manage a single account on multiple third-party tools. You are required to set up a third-party server between Sprinklr and Wechat, which connects to WeChat directly and to Sprinklr via Oauth. This third-party will help you in connecting a singl

social

Service

Knowledge Base Article

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Add Account

RS
Introduction to Agent Copilot

Agent Copilot is a generative AI–powered assistant designed to help agents resolve customer cases faster and more effectively. It is embedded as a widget within the Sprinklr Care Console and provides a chat-driven experience that supports agents throughout the case lifecycle.By combining real-time a

Knowledge Base Article

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Introduction to Agent Copilot

SH
What is Supervisor Console ?

Supervisor Console is a comprehensive digital headquarter that enables supervisors and managers to efficiently monitor and manage the activities of their agents, queues and campaigns in a service center environment. It is a one-stop solution for all the tasks and activities for the Supervisor across

Service

Knowledge Base Article

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Introduction to Supervisor Console

SH
Macros for Ratings and Reviews

Macros can be created to apply multiple properties and actions to Reviews from the Monitoring Dashboards with a single click. Macros can be used to take a moderation action on a Review, tag the Review with specific properties that can be used in Commerce Reporting, and to move the Review to a differ

social

Knowledge Base Article

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Asset classes with macros

RS
Unified Widget Warning System

In an effort to improve your experience and simplify the interface, all widget-level warnings/alerts have been consolidated into a single warning icon per widget. With a unified warning icon, you can easily access all relevant alerts and warnings for a specific widget, without feeling overwhelmed by

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

RS
Commands

What are Conversational Components?Conversational components are special chat features that can be set up for each WhatsApp Business phone number.They're like extra tools that can be personalized for each account, making user interactions more interesting. These features provide users with choi

Service

Knowledge Base Article

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Commands

RS
Migration, Rules, Validations, and Best Practices

If you are already using the legacy screener, you can migrate to Progressive Screener (V2) at any time.Migration StepsTo migrate to Progressive Screener (V2):Enable the Screener (V2) toggle.Review your existing screener configuration.Resolve any validation errors displayed in the setup.Publish your

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Screener V2

SH
Listening Consumption Report

Learn how to access the Listening Consumption report from Listening Settings and use it to keep track of the volume of mentions you have pulled into Listening Insights.In Social Listening, you can pull out the data using two methods: Live data – grabbed after the creation of an active topicHistoric

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

SH
CSAT Score Overview

Introduction Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip s

Service

Knowledge Base Article

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CSAT Prediction

RS
Understanding Permissions for Automated Campaigns in Sprinklr Ads

OverviewAutomated Campaigns (AC) in Sprinklr streamline the process of creating, managing, and optimizing ads at scale by linking campaigns with feeds, dynamic templates, and approval workflows. To ensure the right level of access and control, Sprinklr provides a set of permissions that define what

marketing

Knowledge Base Article

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Automated Campaigns Overview

RS
Create Automated Tasks for Distributed Users

Powered by Workflow Engine and Rule Engine, you can create tasks for users to recommend the next best action to take. Tasks can be programmed, for example, tasks created as part of user onboarding journey, such as, to add social accounts, download mobile app, etc; or they can be trigger-based s

social

Social - SES

DST - SES

Knowledge Base Article

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Gamification (Distributed Admin)

RS
Sprinklr Marketing: 26.1.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. ​A

marketing

Insights

social

Service

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

SH
Best practices to create a good Story Query

Why is it important to create a good Story Query?As PR teams often deal with brand health monitoring and crisis situations, it is critical for them to monitor relevant conversations with the minimum possible noise. Any noise/irrelevant data can hamper the accuracy of PR reports leading to wrong deci

Insights

Knowledge Base Article

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Story query setup