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Share to Instagram in Advocacy

You can share Links, Images, and Videos (as posts, reels, carousels, and stories) from the Sprinklr Extend mobile app to Instagram. You can share it on an Instagram Feed, directly to the chat, or in the Story. Only the image or video from the Sprinklr advocacy post will be shared, meaning no text fr

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Refresh Rate Optimizations for Service Command Centers

OverviewTill date, all display panels used to refresh the entire screen of KPIs at fixed intervals, regardless of whether every data point truly needed frequent updating. This resulted in unnecessary system load, a high volume of queries to reporting engines, and increased overhead in managing publi

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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Noise, Volume, Rate of Speech Detection

AI identifies noise, volume and rate of speech indicators in the voice of both customers and agents.VolumeIn audio processing, "loudness" refers to the perceptual intensity or volume of a sound. A loud message indicates a higher volume, making it more prominent. Conversely, a "feeble&

Service

Knowledge Base Article

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Voice Analytics

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Gallery: Link Preview and Quoted Tweets

Sprinklr Gallery allows you to set up the previews for link and quoted tweets directly on your website embeds allowing your visitors to quickly have a glimpse of these posts, providing them with more context without the need of clicking individual posts for additional details.You can fine tune the d

Display - SES

Quoted Tweets in Gallery

Quoted Tweet

social

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Knowledge Base Article

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Gallery

RS
Protected Material Guardrail

The Protected Material Detection guardrail identifies content in model outputs that may contain copyrighted, trademarked, or otherwise legally protected material. This guardrail helps ensure that generated content complies with intellectual property and legal requirements.When protected material is

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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Types of Guardrails

SH
What is Application Testing?

OverviewConversational AI is becoming more and more popular among brands as a way to improve their customers' experiences. However, creating these bots can take a lot of time.To address these challenges, Application Testing is a useful tool that enables brands to carry out comprehensive testing

Service

Knowledge Base Article

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Testing Bot Workflows

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Account Performance

Account performance refers to the effectiveness of a brand's presence and content on social media platforms. It can be measured by analyzing metrics such as reach, engagement, conversions, and click-through rates to understand the impact of the content and campaigns on the target audience.​Here are

social

Knowledge Base Article

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Account Performance

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How to Setup Coaching?

Coaching PermissionsWithin Performance Management under Coaching, following permissions are shared with the persona users.Permission Definition Share with Quality Manager Share with Agent View Users with this permission are able to view coaching widgets in their respective persona (Quality Manager p

Service

Knowledge Base Article

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Coaching

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Manage Vanity URLs

Vanity URLs can be managed from Vanity URL Management.Copy Vanity URL to ClipboardCopy a Vanity URL to your clipboard by hovering over the Vanity URL's Options icon  and select Copy.​Edit a Vanity URLHover over the Vanity URL's Options icon  and select Edit.Make your desired changes and cl

experience:space

cloud:core

vanity urls

article:howto

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Knowledge Base Article

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Vanity urls

RS
Sprinklr Copilot for Social - Sprinklr Assist

OverviewSprinklr Assist, powered by Copilot, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're new to the platform or looking to optimise your workflows, Assist provides instant access to helpful resources - right when you need them.Note: Sprinklr Copi

Publishing - SES

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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Social Copilot

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Manage Non-Social Assets in Gallery

Sprinklr allows you to add non-social assets from the Asset Manager into your Gallery to be displayed on a webpage. This article shows you how you can add non-social assets from the Asset Manager into your Gallery. Before You BeginAdding non-social assets into your Gallery has the following prerequi

Display - SES

article:howto

social

Manage Non-Social Assets in Gallery

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Knowledge Base Article

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Gallery

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Personas in Sprinklr Mobile Application

When you use the Sprinklr Mobile App, you are required to select a primary persona as part of the initial app setup. Your persona represents your role in Sprinklr and helps automatically configure the app with the most relevant shortcuts and experiences for your day‑to‑day work.This setup ensures th

Knowledge Base Article

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Sprinklr Mobile Application

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Call Snippet Recording

A Call Snippet is a specific portion of a call recording that captures content of particular importance or relevance to an organization. For example, during a 20-minute conversation between an agent and a customer, the portion where the agent explains the purchase terms, warranty, or conditions can

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Voice Recordings

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Compose X Carousel Ads

Create X Carousel Ads to showcase multiple products in one Ad.​​Enablement Note: The use of this capability requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success Manager.What are X Carousel Ads?X Carousel Ad

marketing

Knowledge Base Article

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Publish Twitter Ads

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Utilising Skill Proficiency for Assignment

Skill proficiency can be effectively utilized in skill-based routing to ensure that customer interactions are assigned to agents who possess the required skills and expertise at the desired proficiency level. Unified Routing allows organizations to define proficiencies for different skills based on

Service

Knowledge Base Article

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Setting up Skills

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Create Golden Datasets in AI Studio to calculate your accuracy metrics

Learn how to create a new Golden Dataset to test your AI Project against it.​Golden Dataset is a baseline dataset against which you will calculate your accuracy metrics (Precision, Recall, F1 Score). Every time you train the model, you can compare it to the golden dataset to plot accuracy metrics be

Insights

Calculate Accuracy Metrics

ai studio

Create Golden Datasets

Knowledge Base Article

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Create Golden Datasets in AI Studio to calculate your accuracy metrics

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Enable Sharing on Different Social Channels

This article explains how to enable content sharing across various social media platforms to enhance visibility and engagement.Access the Overview Tab Click the New Tab icon. Under the Sprinklr Social tab, click Admin Console within Engage. In the Community window, hover over the Options icon alongs

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Deploying a Smart FAQ Model in a Dialogue Tree using API node (Legacy Approach)

Before You BeginCreate a Smart FAQ Model, add relevant Content Sources, and ensure the Content Sources are active.OverviewIn this article, we'll delve into utilizing the Smart FAQ model you've created to deploy FAQ bots powered by generative AI using API node.You can deploy a smart faq model in the

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Sentiment Feedback Mechanism

You can give feedback on the sentiment of a message and make corrections. This would help in re-training the model so that it can be made more accurate over a period of time. For example, if sentiment on a message is marked negative but you believe it is marked incorrectly, you have an option t

Knowledge Base Article

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Rule Engine

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Mentioning LinkedIn Profiles on Posts, Comments, and Replies

This article describes how to @mention accounts in your LinkedIn posts.You can leverage your LinkedIn account in the best possible way using Sprinklr's social publishing tool. While you can easily schedule and publish content, target a specific audience, and engage with your followers on LinkedIn, w

LinkedIn

social

Knowledge Base Article

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Publish on LinkedIn