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WHAT’S NEW FOR SUMMER ’22

Check out Sprinklr’s Summer ’22 release.

Discover exciting new features and capabilities across the Sprinklr platform. Learn more about what they are — and how they’ll make your customers happier.

Smart Paraphraser1

Modern Care

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

Our SEO-optimised Knowledge Base makes it easier than ever for customers to find the answers they need on their own without costly, time-consuming manual intervention – while AI-powered Smart Comprehend analyses agents’ conversations with customers and automatically presents articles that can help them speed resolutions.

Supervisor Console 2.0

Modern Research

Accelerate time to insights and enhance usability with new features and visualisation updates.

Introducing Conversation Insights, a new deep-learning-powered innovation that clusters related conversations and visualises them into interconnected themes to reveal actionable insights that you might not have known existed. Uncover the narrative from millions of data points and explore how they evolve, relate and impact one another over time with time-lapse views and drill-down capabilities.

Revamped Listening Theme Editor

Modern Marketing & Advertising

Tick every box with a robust campaign planning approach that includes budgets, briefs, channels, ad formats and more.

Optimise your product ads – and maximise your ROI – by separating product sets to create actionable product-level insights; identifying why certain creative strategies work; and unifying reporting on your performance by integrating data from Google Analytics and Facebook onto Sprinklr.

AI-Powered Creative Insights

Social Engagement & Sales

Turn social into a revenue driver by accessing new channels and improving team collaboration.

We’ve added Discord, which supports voice, video and text communication for 150 million active users. Now your team can monitor, engage and grow your reach on that channel – all within one single platform.

Apple App Store Reviews

Security Updates

Maintain the trust and confidence of your customers and stakeholders with newly added security and privacy measures.

Our engineering teams recently implemented additional safeguards to Sprinklr’s reporting export functionality to enhance the security and privacy for you and your customers.

Unified Platform 1

Security Updates

Maintain the trust and confidence of your customers and stakeholders with newly added security and privacy measures.

Our engineering teams recently implemented additional safeguards to Sprinklr’s reporting export functionality to enhance the security and privacy for you and your customers.

Cross product

Security Updates

Maintain the trust and confidence of your customers and stakeholders with newly added security and privacy measures.

Our engineering teams recently implemented additional safeguards to Sprinklr’s reporting export functionality to enhance the security and privacy for you and your customers.

17.7 Release UX 1

Security Updates

Maintain the trust and confidence of your customers and stakeholders with newly added security and privacy measures.

Our engineering teams recently implemented additional safeguards to Sprinklr’s reporting export functionality to enhance the security and privacy for you and your customers.

17.7 Release Security Updates 1

Products

Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesPlatform

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