• M.A, in Economics, Osmania University, India

Customer service experience, AI in customer service, technical writing, proposal and long-form content.

Godavarthy Venkata Umamaheswar is a technical content writer with more than 19 years of experience across technical, proposal and content writing, making him one of the most experienced contributors on the Sprinklr blog. He has a genuine passion for transforming complex ideas into engaging content that creates a lasting impact on readers, and his Sprinklr work centres on customer service experience and the expanding role of AI in delivering it. Nearly two decades in technical and proposal writing give his content a rare depth and structure. He approaches even a fast-moving topic like AI in customer service with the methodical clarity of a seasoned technical writer, grounding strategy in specifics and making sure the reader comes away genuinely informed.