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Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore the Platform

Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

APIs

Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

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Research & Insights

Turn customer data into powerful AI-driven insights.

F1 wins big on brand excellence at the Miami Grand Prix
Research & Insights
F1 wins big on brand excellence at the Miami Grand Prix

F1's viewership has skyrocketed globally with the onset of the 2022 season. Learn how Sprinklr uncovers unique F1 insights to harness customer experiences and engagement.

Drew Lazzara
May 16, 2022  •  6 min read

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Location-based intelligence helps deliver a complete customer experience
Research & Insights
Location-based intelligence helps deliver a complete customer experience

Using location-based intelligence ensures that your customers have the same seamless experience wherever they shop. Here are four things to consider.

Lisa Villano
May 5, 2022  •  6 min read

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Conversation Insights illuminate brand blind spots and unlock hidden value in customer data
Research & Insights
Conversation Insights illuminate brand blind spots and unlock hidden value in customer data

Brands struggle to extra value from data — unveil blind spots and close the gap between social data and relevant action with conversation insights. Learn more.

Soleil Kelley
April 28, 2022  •  3 min read

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4 ways to get the most from visual-data insights
Research & Insights
4 ways to get the most from visual-data insights

Visual analysis gives brands richer context for how they are performing in the marketplace. Here are four ways to extract actionable insights from visual data.

Lisa Villano
April 21, 2022  •  5 min read

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5 questions to answer about customer insights
Research & Insights
5 questions to answer about customer insights

Customer insights help illuminate what really matters to consumers when trying to understand their needs and preferences and build trust. Learn more.

Soleil Kelley
March 18, 2022  •  6 min read

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3 risk-management lessons PR and marketing can learn from supply chain disruption
Research & Insights
3 risk-management lessons PR and marketing can learn from supply chain disruption

When it comes to any crisis, awareness is key. PR and marketing teams should consider taking these next steps through the lens of supply chain disruption.

Soleil Kelley
March 15, 2022  •  6 min read

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The 3 habits of highly authentic brands
Research & Insights
The 3 habits of highly authentic brands

Customers need to experience your brand's values across every interaction they have. Here are 3 habits brands should build for the foundation of their strategy.

Soleil Kelley
March 3, 2022  •  7 min read

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4 ways brands win with a unified approach to public relations
Research & Insights
4 ways brands win with a unified approach to public relations

Learn how a unified approach to marketing that integrates public relations can have an enormous impact on your brand, your budget, and your customers.

Rachel Tilghman
January 13, 2022  •  7 min read

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Benchmarking your way from information to action with competitive insights
Research & Insights
Benchmarking your way from information to action with competitive insights

Learn how you can use competitive intelligence data to take action on emerging trends, changes in the market, or imminent risks.

Sprinklr Team
November 11, 2021  •  5 min read

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4 ways to maximize social listening and propel your brand with trend analysis
Research & Insights
4 ways to maximize social listening and propel your brand with trend analysis

Trend analysis allows you to fully leverage social listening capability by illuminating the underlying factors that create a trend. Learn more today.

Sprinklr Team
November 3, 2021  •  5 min read

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How social insights get your brand into the Halloween spirit
Research & Insights
How social insights get your brand into the Halloween spirit

From candy and costumes to our favorite monsters, let’s take a look at a few of the Halloween social media trends that made this spooky season special.

Sprinklr Team
October 31, 2021  •  5 min read

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4 ways social listening reports unlock the business value of customer experience
Research & Insights
4 ways social listening reports unlock the business value of customer experience

Social listening reports and dashboards give you a comprehensive view of customer data and suggest actions your business should take next. Learn more.

Sprinklr Team
October 14, 2021  •  6 min read

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