START FREE TRIAL
Login
Blog Home

Research & Insights

Turn customer data into powerful AI-driven insights.

Capitalize on top trends disrupting the retail industry with social listening
Research & Insights
Capitalize on top trends disrupting the retail industry with social listening

Social Listening can help you listen to your real-time customer conversations, identify top retail trends & convert them into actionable insights.

Siddharth Rathore
September 2, 20229 min read

Read Article
How to detect PR crises in real time and proactively resolve them
Research & Insights
How to detect PR crises in real time and proactively resolve them

A series of negative reviews on Twitter or Instagram can lead to a PR crisis, making customers lose interest in your brand. So, how to rebuild your brand image when a PR crisis hits you?

Ashmita Tamta
August 25, 20223 min read

Read Article
9 ways to leverage social media data to drive business growth
Research & Insights
9 ways to leverage social media data to drive business growth

Customers interacting with your brand on social channels expect you to listen, engage, and respond to them. Millions of conversations happen every day on the internet.

Ashmita Tamta
August 22, 20227 min read

Read Article
5 steps to build brand equity using AI-driven insights
Research & Insights
5 steps to build brand equity using AI-driven insights

Discover the what, why and how of brand equity and the factors affecting it.

Pooja Salunke
August 9, 20227 min read

Read Article
It’s about the people: taking action on the U.S. federal executive order on CX
Research & Insights
It’s about the people: taking action on the U.S. federal executive order on CX

Improving citizen experience is critical for the equitable delivery of services from the U.S. Federal Government. Learn how technology helps amplify the reach.

Tiffany Smith
July 29, 20225 min read

Read Article
How to identify your customer's purchase intent using AI
Research & Insights
How to identify your customer's purchase intent using AI

Marketers are struggling with low conversion rates. One of the key challenges companies face when improving conversion rates is identifying customer purchase intent.

Ashmita Tamta
July 22, 20224 min read

Read Article
4 ways to get more from your social listening strategy with competitive benchmarking
Research & Insights
4 ways to get more from your social listening strategy with competitive benchmarking

Unify your competitive analysis and social listening strategy to better understand, communicate with, and serve customers through real-time data. Learn more.

Sprinklr Team
June 22, 20225 min read

Read Article
Becoming a media monitoring disruptor
Research & Insights
Becoming a media monitoring disruptor

The greatest challenge in the PR industry is contextualizing outcomes. Learn how to deliver better, faster results with media monitoring driven by AI and metrics.

Lukas Raahauge Frederiksen
June 6, 20226 min read

Read Article
3 customer-experience risks challenging financial services — and what to do about them
Research & Insights
3 customer-experience risks challenging financial services — and what to do about them

When financial service brands fail to understand the holistic experiences of their customers, they expose themselves to major downstream risks. Learn more.

Lisa Villano
May 24, 20225 min read

Read Article
F1 wins big on brand excellence at the Miami Grand Prix
Research & Insights
F1 wins big on brand excellence at the Miami Grand Prix

F1's viewership has skyrocketed globally with the onset of the 2022 season. Learn how Sprinklr uncovers unique F1 insights to harness customer experiences and engagement.

Drew Lazzara
May 16, 20226 min read

Read Article
Location-based intelligence helps deliver a complete customer experience
Research & Insights
Location-based intelligence helps deliver a complete customer experience

Using location-based intelligence ensures that your customers have the same seamless experience wherever they shop. Here are four things to consider.

Lisa Villano
May 5, 20226 min read

Read Article
Conversation Insights illuminate brand blind spots and unlock hidden value in customer data
Research & Insights
Conversation Insights illuminate brand blind spots and unlock hidden value in customer data

Brands struggle to extra value from data — unveil blind spots and close the gap between social data and relevant action with conversation insights. Learn more.

Soleil Kelley
April 28, 20223 min read

Read Article

1 of 3

Products

Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesUnified-CXM PlatformEducation ExperiencePublic Sector Solutions

Services

Our ServicesTrainingPartnersAgencyDeveloper Portal
PrivacyCookie PreferencesModern Slavery StatementIndex EgalitéTerms