Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Explore Modern Research's Products
Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Explore Social Engagement & Sales Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Get the latest news, press releases, and announcements from Sprinklr.
Sprinklr has been named as a leader in the 2022 Gartner® Magic Quadrant™ for Content Marketing Platforms for the third consecutive year. Learn more.
April 12, 2022 • 3 min read
I’m very excited to announce that Sprinklr is named a 2021 TSIA (Technology & Services Industry Association) STAR Award finalist for Best Practices in Education Services!
September 17, 2021 • 3 min read
This article was written by David Cohen from Adweek Customer experience management platform Sprinklr is now integrated with video creation platform TikTok, making Sprinklr the first application-programming-interface partner to support in-feed video ads o…
May 22, 2020 • 3 min read
Sprinklr’s Winter ‘20 Release is now available to customers globally! The release includes over 400 new capabilities and enhancements across the five products on Sprinklr’s customer experience management (CXM) platform: Modern Marketing, Modern Advertisi…
February 22, 2020 • 8 min read
Announcing Sprinklr’s Fall 2019 Release: Over 400 Features – Including Trustpilot Integration, Microsoft Dynamics 365 Connector, Dark Mode and Live Chat We’re happy to announce the Sprinklr Fall 2019 Release, with over 400 new features across the five pr…
November 20, 2019 • 6 min read
With record levels of engagement in the news feed and content shared across the platform, LinkedIn presents a unique opportunity for marketers to reach and engage premium professional audiences. Despite the massive opportunity that LinkedIn offers, many …
August 13, 2019 • 2 min read
The release includes over 300 new features across the five products that make up Sprinklr’s Unified Front Office Platform.
August 8, 2019 • 6 min read
When a customer contacts your brand via social media, who’s on the other line? With 67% of consumers turning to social media as a customer support too, brands are under constant pressure to route and respond to inquiries quickly and professionally. A sin…
June 18, 2019 • 4 min read
Instagram is the fastest-growing social network, with over 1 billion users across the world. It’s captured users with its visual content, infinite scroll, discovery features, and engaging Stories. It has also been one of the valuable tools for marketers:…
January 22, 2019 • 2 min read
With the May 25th deadline approaching, companies around the world are working hard to ensure that they are compliant with the European Union’s General Data Protection Regulation (GDPR). The GDPR is a legal framework that sets guidelines for the collecti…
May 21, 2018 • 2 min read
Today, Japan’s most popular messaging application, LINE, certified Sprinklr as a partner in both the sales and technologies categories for LINE Business Connect within its new LINE Biz-Solutions Partner Program. LINE Biz-Solutions Partner Program is an i…
February 22, 2018 • 2 min read
Today, Sprinklr is excited to launch Instagram publishing – one of our customers’ most requested features that will help marketers efficiently manage cross-platform campaigns, ensure governance, and increase Instagram reporting insights. Previously, bran…
January 31, 2018 • 4 min read