Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Unified-CXM
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Marketing & Advertising

Boost your brand and prove the value of your digital spend.

Boost your recruiting with social advertising
Marketing & Advertising
Boost your recruiting with social advertising

How can HR leaders stay ahead of the Great Resignation? One often overlooked tactic is leveraging social advertising for talent acquisition. Learn more.

Matt Myers
January 14, 2022  •  5 min read

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Six ways a distributed marketing platform can boost social media compliance for financial services advisors
Marketing & Advertising
Six ways a distributed marketing platform can boost social media compliance for financial services advisors

Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Learn more.

Amit Kumar
October 22, 2021  •  5 min read

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Listen, engage, connect: 3 steps for executing a seamless multilocation marketing strategy
Marketing & Advertising
Listen, engage, connect: 3 steps for executing a seamless multilocation marketing strategy

Creating a multilocation marketing strategy can lead to increased revenue, deeper engagement with customers, and a scalable, on-brand strategy. Learn more.

Dennis Matthew
October 13, 2021  •  4 min read

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How advertisers are navigating data privacy and tracking changes
Marketing & Advertising
How advertisers are navigating data privacy and tracking changes

With iOS 14, Apple announced new data privacy and tracking changes. Learn how advertisers are adapting to these tracking and attribution changes.

David McCarthy
October 12, 2021  •  4 min read

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7 ways to increase the return on your LinkedIn ad spend with Sprinklr
Marketing & Advertising
7 ways to increase the return on your LinkedIn ad spend with Sprinklr

If you’re advertising on LinkedIn, a 20-30% improvement is within reach. Here are seven ways you can reduce costs and increase return on ad spend by powering up with Sprinklr.

Hailey Urbach
September 21, 2021  •  4 min read

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CX in the public sector: 5 government trends to embrace now
Marketing & Advertising
CX in the public sector: 5 government trends to embrace now

Customer experience (CX) efforts are growing in government, just like the private sector. But the nuances of getting the work done are different in government.

Stephanie Thum
September 8, 2021  •  5 min read

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Smart Compliance: the smart way to ensure brand protection
Marketing & Advertising
Smart Compliance: the smart way to ensure brand protection

A brand protection strategy is essential to building a healthy foundation for your social and digital marketing campaigns. Learn more about brand protection.

Sharon Chung
August 26, 2021  •  5 min read

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Build a unified, strategic vision with powerful omni-channel marketing
Marketing & Advertising
Build a unified, strategic vision with powerful omni-channel marketing

One-size-fits-all marketing is no longer enough. We live in a fast-paced world, one dominated by the proliferation of social media and other digital channels that constantly compete for our time, attention, and business. Your customers are no longer in o…

Sprinklr Team
August 6, 2021  •  5 min read

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How to evaluate a distributed marketing platform
Marketing & Advertising
How to evaluate a distributed marketing platform

When people think about a business’ structure, they often think about a centralized model with linear reporting and clearly defined departments, all under one roof. But for many large, enterprise-scale businesses, this is rarely true. More often, there a…

Sprinklr Team
May 25, 2021  •  5 min read

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Facebook announces planned retirement of analytics
Marketing & Advertising
Facebook announces planned retirement of analytics

On March 30, Facebook announced that it will be deprecating its native analytics offering as of June 30, 2021. Facebook pointed marketers to its other business tools—including Facebook Business Suite, Ads Manager, and Events Manager—to help them understa…

Sprinklr Team
April 1, 2021  •  2 min read

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8 Tips For Building an Effective User-Generated Content (UGC) Strategy
Marketing & Advertising
8 Tips For Building an Effective User-Generated Content (UGC) Strategy

User-generated content (UGC) is a powerful way to incorporate statements, photos, and video from engaged participants into a campaign. UGC can tell a story from multiple points of view, painting a richer and more authentic picture than traditional market…

Sprinklr Team
March 2, 2021  •  8 min read

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5 Steps for Building Social Media Advocacy
Marketing & Advertising
5 Steps for Building Social Media Advocacy

It’s believed that word of mouth marketing officially kicked off in the early 1970s when psychologist George Silverman created “teleconfered peer influence groups.” These events brought physicians together to discuss the latest pharmaceutical products. A…

Sprinklr Team
February 28, 2021  •  6 min read

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