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Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore the Platform

Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

APIs

Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

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Platform & Technology

Reach, engage, and serve customers with powerful AI-powered platform technology.

Democratize AI: 4 DIY use cases you can build using Sprinklr AI Studio
Platform & Technology
Democratize AI: 4 DIY use cases you can build using Sprinklr AI Studio

Users face many challenges in creating custom AI solutions—here are four examples of how Sprinklr AI Studio helps address specific needs for your business.

Hilal Chouman
February 16, 2022  •  6 min read

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Brand Bowl 2022: who had the best Super Bowl ad?
Platform & Technology
Brand Bowl 2022: who had the best Super Bowl ad?

One of the most highly contested seasons in brand advertising and consumer engagement is just heating up — who scored big this year at the Brand Bowl?

Sprinklr Team
February 14, 2022  •  7 min read

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How to set up and run a Social Command Center using data visualization
Platform & Technology
How to set up and run a Social Command Center using data visualization

With Sprinklr Display, harness real-time data visualization through a social command center to make your story more compelling and connected. Learn more.

Justin Garrity
February 7, 2022  •  7 min read

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Sprinklr’s commitment to data privacy
Platform & Technology
Sprinklr’s commitment to data privacy

At Sprinklr, we recognize the importance of safeguarding the personal information handled, including the information provided to us by customers. Learn more.

Jacob Scott
February 3, 2022  •  3 min read

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New benchmarking data: see which retail brands are driving the best customer experience
Platform & Technology
New benchmarking data: see which retail brands are driving the best customer experience

Custom AI models unlock insights that drive customer engagement and grow business. Here are 4 ways Sprinklr AI Studio maximizes the value of CX data.

Elizabeth Shaw
November 10, 2021  •  5 min read

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How AI Studio optimizes brand insights from customer experience data with custom AI
Platform & Technology
How AI Studio optimizes brand insights from customer experience data with custom AI

Custom AI models unlock insights that drive customer engagement and grow business. Here are 4 ways Sprinklr AI Studio maximizes the value of CX data.

Hilal Chouman
November 9, 2021  •  5 min read

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Sprinklr Announces Messenger API Support for Instagram
Platform & Technology
Sprinklr Announces Messenger API Support for Instagram

Today, we are excited to announce the integration of Messenger API support for Instagram. What does this mean for brands using Sprinklr?  Scale human experiences. You can now easily scale your use of Instagram Messaging to create human customer care expe…

Jim Tomanchek
June 2, 2021  •  3 min read

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Announcing Sprinklr’s Fall Product Release: 400+ new Features to Boost Productivity
Platform & Technology
Announcing Sprinklr’s Fall Product Release: 400+ new Features to Boost Productivity

Today, I’m proud to announce the Sprinklr Fall ‘20 Product Release, available globally with 400+ new innovations to help your business connect with customers across digital channels. Building on the innovations we announced this summer and winter, we’re …

Pavitar Singh
November 11, 2020  •  5 min read

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How to Use Sprinklr Sandbox to Protect Your Customer Experience
Platform & Technology
How to Use Sprinklr Sandbox to Protect Your Customer Experience

For the modern brand, the road to revenue runs straight through your customer experience, and that means Sprinklr is a critical system for daily operations. You know that you need a strong application lifecycle management (ALM) strategy to manage change …

Sprinklr Team
August 26, 2020  •  4 min read

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Introducing Sprinklr Sandbox
Platform & Technology
Introducing Sprinklr Sandbox

Sprinklr’s customer experience management (CXM) platform has quickly established itself as a critical system for modern organizations like yours. You have told us that delivering a smooth customer experience impacts loyalty, acquisition, revenue, and you…

Sprinklr Team
July 31, 2020  •  4 min read

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Sprinklr’s Biggest Release is Here! 750+ Enhancements to Improve Customer Experiences
Platform & Technology
Sprinklr’s Biggest Release is Here! 750+ Enhancements to Improve Customer Experiences

I’m so proud to announce the availability of our biggest product release yet!  Over the past eight years as Chief Technology Officer at Sprinklr, I’ve been privileged to lead a tremendously talented R&D and product management team that has built an unmat…

Pavitar Singh
July 22, 2020  •  4 min read

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Introducing Sprinklr’s New Mobile App for iOS and Android
Platform & Technology
Introducing Sprinklr’s New Mobile App for iOS and Android

Mobile apps are an integral part of our everyday lives, and many of us depend on our phones to get critical business tasks done. For Sprinklr users – the leaders in community management, customer care, social media, marketing, advertising, PR and more – …

Rachel Alvarez
June 29, 2020  •  2 min read

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