Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Explore Modern Research's Products
Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Explore Social Engagement & Sales Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Reach, engage, and serve customers with powerful AI-powered platform technology.
Users face many challenges in creating custom AI solutions—here are four examples of how Sprinklr AI Studio helps address specific needs for your business.
Hilal Chouman
February 16, 2022 • 6 min read
One of the most highly contested seasons in brand advertising and consumer engagement is just heating up — who scored big this year at the Brand Bowl?
Sprinklr Team
February 14, 2022 • 7 min read
With Sprinklr Display, harness real-time data visualization through a social command center to make your story more compelling and connected. Learn more.
Justin Garrity
February 7, 2022 • 7 min read
At Sprinklr, we recognize the importance of safeguarding the personal information handled, including the information provided to us by customers. Learn more.
Jacob Scott
February 3, 2022 • 3 min read
Custom AI models unlock insights that drive customer engagement and grow business. Here are 4 ways Sprinklr AI Studio maximizes the value of CX data.
Elizabeth Shaw
November 10, 2021 • 5 min read
Custom AI models unlock insights that drive customer engagement and grow business. Here are 4 ways Sprinklr AI Studio maximizes the value of CX data.
Hilal Chouman
November 9, 2021 • 5 min read
Today, we are excited to announce the integration of Messenger API support for Instagram. What does this mean for brands using Sprinklr? Scale human experiences. You can now easily scale your use of Instagram Messaging to create human customer care expe…
Jim Tomanchek
June 2, 2021 • 3 min read
Today, I’m proud to announce the Sprinklr Fall ‘20 Product Release, available globally with 400+ new innovations to help your business connect with customers across digital channels. Building on the innovations we announced this summer and winter, we’re …
Pavitar Singh
November 11, 2020 • 5 min read
For the modern brand, the road to revenue runs straight through your customer experience, and that means Sprinklr is a critical system for daily operations. You know that you need a strong application lifecycle management (ALM) strategy to manage change …
Sprinklr Team
August 26, 2020 • 4 min read
Sprinklr’s customer experience management (CXM) platform has quickly established itself as a critical system for modern organizations like yours. You have told us that delivering a smooth customer experience impacts loyalty, acquisition, revenue, and you…
Sprinklr Team
July 31, 2020 • 4 min read
I’m so proud to announce the availability of our biggest product release yet! Over the past eight years as Chief Technology Officer at Sprinklr, I’ve been privileged to lead a tremendously talented R&D and product management team that has built an unmat…
Pavitar Singh
July 22, 2020 • 4 min read
Mobile apps are an integral part of our everyday lives, and many of us depend on our phones to get critical business tasks done. For Sprinklr users – the leaders in community management, customer care, social media, marketing, advertising, PR and more – …
Rachel Alvarez
June 29, 2020 • 2 min read