Platform & Technology
Reach, engage, and serve customers with powerful AI-powered platform technology.
New benchmarking data: see which retail brands are driving the best customer experience
Custom AI models unlock insights that drive customer engagement and grow business. Here are 4 ways Sprinklr AI Studio maximizes the value of CX data.
Elizabeth Shaw
November 10, 2021 • 5 min read
How AI Studio optimizes brand insights from customer experience data with custom AI
Custom AI models unlock insights that drive customer engagement and grow business. Here are 4 ways Sprinklr AI Studio maximizes the value of CX data.
Hilal Chouman
November 9, 2021 • 5 min read
Sprinklr Announces Messenger API Support for Instagram
Today, we are excited to announce the integration of Messenger API support for Instagram. What does this mean for brands using Sprinklr? Scale human experiences. You can now easily scale your use of Instagram Messaging to create human customer care expe…
Jim Tomanchek
June 2, 2021 • 3 min read
Announcing Sprinklr’s Fall Product Release: 400+ new Features to Boost Productivity
Today, I’m proud to announce the Sprinklr Fall ‘20 Product Release, available globally with 400+ new innovations to help your business connect with customers across digital channels. Building on the innovations we announced this summer and winter, we’re …
Pavitar Singh
November 11, 2020 • 5 min read
Introducing Sprinklr Sandbox
Sprinklr’s customer experience management (CXM) platform has quickly established itself as a critical system for modern organizations like yours. You have told us that delivering a smooth customer experience impacts loyalty, acquisition, revenue, and you…
Sprinklr Team
July 31, 2020 • 4 min read
Sprinklr’s Biggest Release is Here! 750+ Enhancements to Improve Customer Experiences
I’m so proud to announce the availability of our biggest product release yet! Over the past eight years as Chief Technology Officer at Sprinklr, I’ve been privileged to lead a tremendously talented R&D and product management team that has built an unmat…
Pavitar Singh
July 22, 2020 • 4 min read
Introducing Sprinklr’s New Mobile App for iOS and Android
Mobile apps are an integral part of our everyday lives, and many of us depend on our phones to get critical business tasks done. For Sprinklr users – the leaders in community management, customer care, social media, marketing, advertising, PR and more – …
Rachel Alvarez
June 29, 2020 • 2 min read
Sprinklr Launches Support for Instagram’s New API Features
Today, Sprinklr is thrilled to announce that we’ve been working closely with Instagram to ensure our clients are able to leverage the major upgrade to the Instagram Platform API. As a result of the upgrade, Sprinklr customers can track comprehensive Inst…
Guest Author
July 25, 2017 • 2 min read
Sprinklr Launches Paid Media Capabilities on LinkedIn with the Sponsored Updates Ads API
LinkedIn has more than 300 million users from around the world. 40% of these users, or roughly 120 million, log in each day to share industry news, discuss business strategy, and polish their professional personas. It’s clear that the world’s professiona…
Guest Author
May 11, 2015 • 2 min read