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Make customers happier with a unified customer experience.

CX priorities in 2022: tips to provide a positive customer experience
Unified-CXM
CX priorities in 2022: tips to provide a positive customer experience

What strategies should organizations prioritize to deliver great customer experiences? Consider these tips and techniques as you refine and evaluate your CX.

Shawna Malecki
March 18, 20224 min read

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BWT Alpine F1® Team and Sprinklr: creating the perfect fan engagement vehicle
Unified-CXM
BWT Alpine F1® Team and Sprinklr: creating the perfect fan engagement vehicle

BWT Alpine F1 Team taps Sprinklr to build a “digital vehicle,” a unified platform that will connect deeply and in real-time with fans in five key areas. Learn more.

Sprinklr Team
March 9, 20224 min read

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Happy customers buy more
Unified-CXM
Happy customers buy more

Since the pandemic began, organizations have faced a decade’s worth of digital transformation compressed into just under two years.

Paul Herman
February 9, 20226 min read

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3 competitive benchmarking strategies for the media and entertainment industry
Unified-CXM
3 competitive benchmarking strategies for the media and entertainment industry

Though consumers prefer digital channels, many media and entertainment brands are slow to revise their digital strategy. Get started with these 3 strategies.

Elizabeth Shaw
January 19, 20224 min read

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Food and Beverage industry spotlight: 3 strategies for effective competitive benchmarking
Unified-CXM
Food and Beverage industry spotlight: 3 strategies for effective competitive benchmarking

For Food & Beverage brands, an unpredictable landscape has made already fierce competition even fiercer. Here are 3 benchmarking strategies to employ.

Elizabeth Shaw
December 23, 20214 min read

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Unify your digital transformation and customer experience strategies
Unified-CXM
Unify your digital transformation and customer experience strategies

Companies are missing an important element to their digital transformation strategies: customer experience (CX) transformation.

Drew Tambling
December 15, 20215 min read

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New technology industry trends: Is your tech brand using these 3 competitive benchmarking strategies?
Unified-CXM
New technology industry trends: Is your tech brand using these 3 competitive benchmarking strategies?

Learn how benchmarking performance against your competitors, your own brand, and previous campaigns helps you navigate threats and identify opportunities.

Elizabeth Shaw
November 30, 20215 min read

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How to connect with customers and create a more human customer experience
Unified-CXM
How to connect with customers and create a more human customer experience

How can you manage to be everywhere at once with a consistent voice on every channel? You’ll need five solutions that all work together...

Wendy Mikkelsen
October 29, 20213 min read

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Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy
Unified-CXM
Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Social suites that combine social media strategy with a Unified-CXM platform can more effectively drive the value of your social engagement. Learn more.

Chaitanya Goyal
October 20, 20216 min read

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The 4 best competitive benchmarking strategies for the pharmaceutical industry
Unified-CXM
The 4 best competitive benchmarking strategies for the pharmaceutical industry

Learn how leveraging competitive benchmarking data can help track performance internally to identify opportunities and navigate threats.

Elizabeth Shaw
October 11, 20215 min read

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Turn high-performing service agents into a guide for others with smart AI and automation
Unified-CXM
Turn high-performing service agents into a guide for others with smart AI and automation

It’s impossible to remember everything With the rising popularity of conversational chatbots, simple customer queries are now handled automatically. That’s great for customers because they get faster answers, and it’s great for companies because it lets …

Sprinklr Team
August 10, 20215 min read

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Are you getting the most out of your product insights? Here are 19 use cases.
Unified-CXM
Are you getting the most out of your product insights? Here are 19 use cases.

Here are the facts: 84% of consumers trust online reviews as much as a personal recommendation, and consumers are also willing to spend 31% more on a business with excellent reviews. In other words, customers are paying close attention to feedback about …

Sprinklr Team
July 29, 20212 min read

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