This week, Sprinklr celebrates its 14th anniversary. What a journey it has been. We’ve come a long way from when I first started in my spare bedroom at home in New Jersey. Sprinklr now has 26 offices in 19 countries around the world.

Shameem Smillie, a seasoned CCaaS consultant, delves into the evolving landscape of customer service with the advent of cutting-edge tools like ChatGPT & Generative AI. Read more.

CX thought leader Martin Hill-Wilson shares his checklist for designing an effective self-service system that helps customers reach their outcomes faster.

CX thought leader Martin Hill-Wilson shares a human-centered approach enabled by technology to improve employee experience (EX) in your contact centre.

CX thought leader Martin Hill-Wilson outlines the essential steps to un-silo your contact centre and foster collaboration. Read more.

Explore the key attributes and learn how hashtags and influencer marketing can help you create a thriving brand community that drives engagement and loyalty.

CX thought leader Martin Hill-Wilson rethinks the future of customer service ecosystem as a vastly improved experience and value exchange between customer and brand. Read more.

Looking to level up your social media game? Read our blog and explore effective strategies to measure and boost your social media ROI.

Discover the secrets to exceptional customer service with our editorial series and take your customer service to the next level.

Explore the key attributes and learn how hashtags and influencer marketing can help you create a thriving brand community that drives engagement and loyalty.

Discover how to manage and protect your brand online while navigating reputational risks.

Discover the power of brand communities and how they can help your business thrive