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Unified-CXM

Make customers happier with a unified customer experience.

New technology industry trends: Is your tech brand using these 3 competitive benchmarking strategies?
Unified-CXM
New technology industry trends: Is your tech brand using these 3 competitive benchmarking strategies?

Learn how benchmarking performance against your competitors, your own brand, and previous campaigns helps you navigate threats and identify opportunities.

Elizabeth Shaw
November 30, 2021  •  5 min read

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How to connect with customers and create a more human customer experience
Unified-CXM
How to connect with customers and create a more human customer experience

How can you manage to be everywhere at once with a consistent voice on every channel? You’ll need five solutions that all work together...

Wendy Mikkelsen
October 29, 2021  •  4 min read

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Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy
Unified-CXM
Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Social suites that combine social media strategy with a Unified-CXM platform can more effectively drive the value of your social engagement. Learn more.

Chaitanya Goyal
October 20, 2021  •  6 min read

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Turn high-performing service agents into a guide for others with smart AI and automation
Unified-CXM
Turn high-performing service agents into a guide for others with smart AI and automation

It’s impossible to remember everything With the rising popularity of conversational chatbots, simple customer queries are now handled automatically. That’s great for customers because they get faster answers, and it’s great for companies because it lets …

Sprinklr Team
August 10, 2021  •  5 min read

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Are you getting the most out of your product insights? Here are 19 use cases.
Unified-CXM
Are you getting the most out of your product insights? Here are 19 use cases.

Here are the facts: 84% of consumers trust online reviews as much as a personal recommendation, and consumers are also willing to spend 31% more on a business with excellent reviews. In other words, customers are paying close attention to feedback about …

Sprinklr Team
July 29, 2021  •  2 min read

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Fortune and Great Place to Work® name Sprinklr one of the 2021 Best Workplaces in New York™
Unified-CXM
Fortune and Great Place to Work® name Sprinklr one of the 2021 Best Workplaces in New York™

I am thrilled to celebrate with all of our employees, customers, and partners around the world that today Sprinklr was named to the 2021 Fortune Best Workplaces in New York™ list! Great Place to Work® and Fortune magazine have honored Sprinklr as one of …

Diane Adams
July 15, 2021  •  4 min read

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Sprinklr’s IPO: The best is yet to come
Unified-CXM
Sprinklr’s IPO: The best is yet to come

Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. This is an incredibly humbling milestone, and the beginning of an exciting new chapter in our journey. Everything we’ve built and accomplished over the past decade has led …

Ragy Thomas
June 23, 2021  •  5 min read

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3 ways data democratization improves the customer experience
Unified-CXM
3 ways data democratization improves the customer experience

Creating a unified customer experience is critical for brands to differentiate themselves from the competition and delight customers. Over the past few weeks we’ve discussed how to: Understand customers’ changing expectations and the impact on your brand…

Sprinklr Team
May 20, 2021  •  5 min read

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Understanding Social Monitoring vs. Social Listening vs. Omni-channel Listening
Unified-CXM
Understanding Social Monitoring vs. Social Listening vs. Omni-channel Listening

As we discussed in our last blog post, customer expectations have changed: Customers want an experience that is increasingly personal, real-time, and on the customer’s preferred channels. Today, we’re going to talk about the first step, which is building…

Sprinklr Team
May 6, 2021  •  4 min read

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What’s the Difference Between Social Monitoring and Social Listening?
Unified-CXM
What’s the Difference Between Social Monitoring and Social Listening?

If you use the terms “social monitoring” and “social listening” interchangeably, you’re not alone. But, it’s important to realize that the difference goes beyond semantics. Despite the fact that the two terms are often used interchangeably, they represen…

Guest Author
April 1, 2021  •  5 min read

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How Social Media Command Centers Help Brands Become Customer First
Unified-CXM
How Social Media Command Centers Help Brands Become Customer First

Media-savvy brands have known for years that every Facebook post from a delighted customer or tweet from a disgruntled former employee represents a voice: a real person with family, friends, and meaningful influence in their respective networks. A social…

Sprinklr Team
February 27, 2021  •  6 min read

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10 Inspiring Quotes from Customer Experience Management Power Influencers
Unified-CXM
10 Inspiring Quotes from Customer Experience Management Power Influencers

Business leaders are catching on to the importance of customer experience management (CXM); in fact, 91% of organizations surveyed said they aspire to be among the customer experience leaders in their industry. At the same time, many seem stuck in the as…

Guest Author
February 24, 2021  •  2 min read

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