Modern Care
Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
Explore Modern Research's Products
Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Social Engagement & Sales
Explore Social Engagement & Sales Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Modern Marketing & Advertising
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
Explore Platform Products
Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.
Create customized, powerful AI text classification models easily — without coding.
Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
All Products
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Real-time voice of customer insights on digital and traditional channels
Manage customer care on 30+ digital channels from one AI-powered platform
Plan, manage & measure brand content across 30+ channels from one platform
Help customers learn from each other — and reduce agent workloads
Consolidate all of your social media needs on the only unified social suite
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Unified-CXM
Make customers happier with a unified customer experience.
3 competitive benchmarking strategies for the media and entertainment industry
Though consumers prefer digital channels, many media and entertainment brands are slow to revise their digital strategy. Get started with these 3 strategies.
Elizabeth Shaw
January 19, 2022 • 4 min read
Food and Beverage industry spotlight: 3 strategies for effective competitive benchmarking
For Food & Beverage brands, an unpredictable landscape has made already fierce competition even fiercer. Here are 3 benchmarking strategies to employ.
Elizabeth Shaw
December 23, 2021 • 4 min read
Unify your digital transformation and customer experience strategies
Companies are missing an important element to their digital transformation strategies: customer experience (CX) transformation.
Drew Tambling
December 15, 2021 • 5 min read
New technology industry trends: Is your tech brand using these 3 competitive benchmarking strategies?
Learn how benchmarking performance against your competitors, your own brand, and previous campaigns helps you navigate threats and identify opportunities.
Elizabeth Shaw
November 30, 2021 • 5 min read
How to connect with customers and create a more human customer experience
How can you manage to be everywhere at once with a consistent voice on every channel? You’ll need five solutions that all work together...
Wendy Mikkelsen
October 29, 2021 • 3 min read
Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy
Social suites that combine social media strategy with a Unified-CXM platform can more effectively drive the value of your social engagement. Learn more.
Chaitanya Goyal
October 20, 2021 • 6 min read
Turn high-performing service agents into a guide for others with smart AI and automation
It’s impossible to remember everything With the rising popularity of conversational chatbots, simple customer queries are now handled automatically. That’s great for customers because they get faster answers, and it’s great for companies because it lets …
Sprinklr Team
August 10, 2021 • 5 min read
Are you getting the most out of your product insights? Here are 19 use cases.
Here are the facts: 84% of consumers trust online reviews as much as a personal recommendation, and consumers are also willing to spend 31% more on a business with excellent reviews. In other words, customers are paying close attention to feedback about …
Sprinklr Team
July 29, 2021 • 2 min read
Sprinklr’s IPO: The best is yet to come
Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. This is an incredibly humbling milestone, and the beginning of an exciting new chapter in our journey. Everything we’ve built and accomplished over the past decade has led …
Ragy Thomas
June 23, 2021 • 5 min read
3 ways data democratization improves the customer experience
Creating a unified customer experience is critical for brands to differentiate themselves from the competition and delight customers. Over the past few weeks we’ve discussed how to: Understand customers’ changing expectations and the impact on your brand…
Sprinklr Team
May 20, 2021 • 4 min read
What’s the Difference Between Social Monitoring and Social Listening?
If you use the terms “social monitoring” and “social listening” interchangeably, you’re not alone. But, it’s important to realize that the difference goes beyond semantics. Despite the fact that the two terms are often used interchangeably, they represen…
Sprinklr Team
April 1, 2021 • 5 min read
How Social Media Command Centers Help Brands Become Customer First
Media-savvy brands have known for years that every Facebook post from a delighted customer or tweet from a disgruntled former employee represents a voice: a real person with family, friends, and meaningful influence in their respective networks. A social…
Sprinklr Team
February 27, 2021 • 6 min read