Make customers happier with a unified customer experience.
CX thought leader Micah Solomon encourages brands to intelligently deploy tech to distinguish their CX from competitors.
January 12, 2024
Explore how seamless support tools can elevate interactions, empower agents, and boost satisfaction by 540%.
January 11, 2024
Renowned CX consultant, Martin Hill-Wilson lists the steps to un-silo your contact center, the lack of which could lead to the fall of CX.
December 6, 2023
Micah Solomon, the CX transformation guru introduces a triangular model of customer service that is tech-enabled and human-powered to serve the ultimate protagonist – the customer. Read more.
September 22, 2023
This week, Sprinklr celebrates its 14th anniversary. What a journey it has been. We’ve come a long way from when I first started in my spare bedroom at home in New Jersey. Sprinklr now has 26 offices in 19 countries around the world.
September 21, 2023
Customer Service Transformation expert, Micah Solomon, unveils his trademark Service Culture Matrix tool that redefines how contact centers can approach customer satisfaction. Read more.
September 19, 2023
CX thought leader, Martin Hill-Wilson shares his, well, thoughts on why contact centers need to rethink talent management in times of remote and hybrid working.
September 18, 2023
Seasoned CCaaS consultant, Shameem Smillie, unravels the exciting future awaiting contact centers with the advent of Generative AI tools like ChatGPT.
September 17, 2023
Prominent CX expert, Martin Hill-Wilson explains why many businesses fail to deliver effective self-service despite the rising demand for it from customers. Read more.
September 14, 2023
Explore the key attributes and learn how hashtags and influencer marketing can help you create a thriving brand community that drives engagement and loyalty.
September 7, 2023