Make customers happier with a unified customer experience.
What strategies should organizations prioritize to deliver great customer experiences? Consider these tips and techniques as you refine and evaluate your CX.
March 18, 2022 • 4 min read
BWT Alpine F1 Team taps Sprinklr to build a “digital vehicle,” a unified platform that will connect deeply and in real-time with fans in five key areas. Learn more.
March 9, 2022 • 4 min read
Since the pandemic began, organizations have faced a decade’s worth of digital transformation compressed into just under two years.
February 9, 2022 • 6 min read
Though consumers prefer digital channels, many media and entertainment brands are slow to revise their digital strategy. Get started with these 3 strategies.
January 19, 2022 • 4 min read
For Food & Beverage brands, an unpredictable landscape has made already fierce competition even fiercer. Here are 3 benchmarking strategies to employ.
December 23, 2021 • 4 min read
Companies are missing an important element to their digital transformation strategies: customer experience (CX) transformation.
December 15, 2021 • 5 min read
Learn how benchmarking performance against your competitors, your own brand, and previous campaigns helps you navigate threats and identify opportunities.
November 30, 2021 • 5 min read
How can you manage to be everywhere at once with a consistent voice on every channel? You’ll need five solutions that all work together...
October 29, 2021 • 3 min read
Social suites that combine social media strategy with a Unified-CXM platform can more effectively drive the value of your social engagement. Learn more.
October 20, 2021 • 6 min read
Learn how leveraging competitive benchmarking data can help track performance internally to identify opportunities and navigate threats.
October 11, 2021 • 5 min read
It’s impossible to remember everything With the rising popularity of conversational chatbots, simple customer queries are now handled automatically. That’s great for customers because they get faster answers, and it’s great for companies because it lets …
August 10, 2021 • 5 min read
Here are the facts: 84% of consumers trust online reviews as much as a personal recommendation, and consumers are also willing to spend 31% more on a business with excellent reviews. In other words, customers are paying close attention to feedback about …
July 29, 2021 • 2 min read