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Unified-CXM

Make customers happier with a unified customer experience.

Domain-Adaptive Instruction Generation (DAIG)

Domain-Adaptive Instruction Generation (DAIG)

June 18, 2024 • 7 MIN READ
Koushik Konwar

Koushik Konwar

Unlocking Contact Center Potential for Airlines: The Power of Generative AI

Unlocking Contact Center Potential for Airlines: The Power of Generative AI

June 4, 2024 • 5 MIN READ
Sravani Gade

Sravani Gade

Agentic AI vs. Traditional AI: Key Differences, Use Cases, and Adoption Framework

Agentic AI vs. Traditional AI: Key Differences, Use Cases, and Adoption Framework

June 9, 2025 • 14 MIN READ
Jayadeep Subhashis

Jayadeep Subhashis

Customer Experience Automation in the AI Era: What’s the Strategic Advantage?

Customer Experience Automation in the AI Era: What’s the Strategic Advantage?

June 9, 2025 • 13 MIN READ
RC
Jayadeep Subhashis

Rohan C

Jayadeep Subhashis

What is Customer Experience in Retail: Strategies, Tips & Trends

What is Customer Experience in Retail: Strategies, Tips & Trends

May 22, 2025 • 13 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

Hotel Customer Experience: 5 Ways to Enhance in 2025

Hotel Customer Experience: 5 Ways to Enhance in 2025

March 13, 2025 • 13 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

8 B2B Customer Engagement Strategies to Implement in 2025 (+ Pro Tips)

8 B2B Customer Engagement Strategies to Implement in 2025 (+ Pro Tips)

February 19, 2025 • 11 MIN READ
Bhavya Aggarwal Jayadeep Subhashis

Bhavya Aggarwal

Jayadeep Subhashis

Predictive Analytics – The Next Big Thing in Customer Service

Predictive Analytics – The Next Big Thing in Customer Service

February 19, 2025 • 3 MIN READ
Sravani Gade

Sravani Gade

What is Customer Enablement: 5 Steps to Deploy Successfully

What is Customer Enablement: 5 Steps to Deploy Successfully

February 14, 2025 • 11 MIN READ
Bhavya Aggarwal Jayadeep Subhashis

Bhavya Aggarwal

Jayadeep Subhashis

Customer Loyalty Program: Types and Tips to Start Strong

Customer Loyalty Program: Types and Tips to Start Strong

November 25, 2024 • 16 MIN READ
Jayadeep SubhashisBhavya Aggarwal

Jayadeep Subhashis

Bhavya Aggarwal

5 Ways to Choose the Right Technology Partner That Can Make or Break Your CX Initiatives

5 Ways to Choose the Right Technology Partner That Can Make or Break Your CX Initiatives

November 20, 2024 • 5 MIN READ
Sravani Gade

Sravani Gade

4 Top Reasons to Adopt Automated Customer Journeys in 2024

4 Top Reasons to Adopt Automated Customer Journeys in 2024

November 13, 2024 • 14 MIN READ
AS

Aashika Suresh

Customer Happiness: Proven Strategies to Delight and Retain Your Customers

Customer Happiness: Proven Strategies to Delight and Retain Your Customers

November 11, 2024 • 11 MIN READ
RC
Jayadeep Subhashis

Rohan C

Jayadeep Subhashis

Customer Analytics: How to Analyze Data (Step-by-step Guide)

Customer Analytics: How to Analyze Data (Step-by-step Guide)

November 11, 2024 • 16 MIN READ
Jayadeep Subhashis
SK

Jayadeep Subhashis

Simran Khatri

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