Upgrade from LivePerson for a radically superior and seamless digital CX with Sprinklr

Deliver prompt customer service, resolve complaints in the first interaction and reduce contact center costs. 

100+ global brands trust Sprinklr’s Live Chat to deliver customer delight

LivePerson - LG
LivePerson - Adnoc
LivePerson - Samsung
LivePerson - aramex
LivePerson - SimplySafe

Why choose Sprinklr over LivePerson?

See how Sprinklr Service compares to LivePerson’s offerings.

Channel coverage
30+ channels
17 channels
Language support
100 languages
44 Languages
Unified Reporting across channels via custom dashboards
Fully Available
Partially Available
Unified AI natively built into all capabilities across the product
Fully Available
Partially Available
Add 360 degree customer view with Unified Customer Experience
Fully Available
Partially Available
Generative AI capabilities​ (powered by OpenAI and other prominent generative technologies)
Fully Available
Partially Available
Channel switching while retaining customer context
Fully Available
Unavailable, or lack of information
Real-time AI-powered Agent Assistance (including smart responses, guided workflows, agent nudges and predicted CSAT)
Fully Available
Semi available
Fully customizable Unified Agent Desktop for text and voice channels
Fully Available
Mostly available
Fully customizable AI-moderated Community Forum
Fully Available
Unavailable, or lack of information
Integrated Social Listening for gathering actionable insights at scale
Fully Available
Partially Available
Integrated Workforce Management
Fully Available
Unavailable, or lack of information
Integrated Quality Management
Fully Available
Partially Available
Omni-channel Surveys
Fully Available
Semi available
Integrated Learning Management System
Fully Available
Unavailable, or lack of information

*This comparison is based on publicly available data and was last updated in March 2024.

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Don’t take our word for it.

Try Sprinklr for 30 days.

Respond to your customers 82% faster with Sprinklr’s AI-powered Live Chat.

Predict customer issues, offer personalized 1:1 support, and collect valuable data to inform agent-led resolutions.

Unified Platform

End to End Digital Customer Service Platform

Empower your Live Chat with Sprinklr's robust platform, unlocking automation, routing, surveys, and workforce management.
Unified Platform

Fully Customizable Live Chat UI

For consistent brand experience everywhere

Customize the user interface effortlessly to align with your brand, using rich assets and no coding.
Fully customizable Live Chat UI

24x7 Presence

Assist customers beyond standard business hours on channels of their choice

Deflect from live chat to any channel like voice/IVR/messaging/social while maintaining context.
24x7 Presence

Visual Diagnosis

Deploy video calls, screen sharing and co-browsing

Provide faster issue resolution by enabling remote troubleshooting, potentially reducing the need for follow-up calls or escalations.
Visual Diagnosis

Empower customers to solve their issues faster.

Leverage Sprinklr’s AI-powered self-serve options to empower customers and provide them with human support for more complex issues.

Omnichannel and Multilingual

Deliver a unified brand experience across all customer touchpoints

Effortlessly create and deploy bots across 30+ channels and 
100+ languages using an intuitive drag-and-drop interface.
Omnichannel and Multilingual

Seamless Journeys

Power intelligent handling of complex queries and journeys

Use AI-powered bots that adapt, understand sentiments, switch intents/languages, and seamlessly integrate with websites using SDKs.
Seamless Journeys

Simplify Troubleshooting

Help customers assist themselves

Enhance customer experience with automated FAQ suggestions, Sprinklr knowledge base content, and guided self-service workflows directly in the Live Chat interface.
Simplify Troubleshooting

Faster to setup and test

Ensure 100% success rate by testing bot scenarios at scale

Test bots directly on the Sprinklr Platform to detect issues in real-time and fix them before they disrupt the user experience.
In-Platform Testing

Increase First Contact Resolution by 50% with Sprinklr’s real-time AI guidance.

Redefine the agent experience by automating routine tasks and providing AI-powered assistance in real time.

Next Best Actions

Offer guidance at each step of the conversation

Leverage real-time nudges to reduce average handling time, increase upsell, and manage promises effectively.
Next Best Actions

Contextual Recommendations

Handle customer queries by surfacing relevant information

Recommend similar past cases, relevant knowledge base articles, and guided workflows based on the conversation context.
Contextual Conversations

Guided Workflows

Automate business processes to drive faster resolution

Create step-by-step guides for agents to ensure query resolution with the ability to fetch and update records in real-time.
Guided Workflows

Smart Responses

Respond smarter with 
AI-generated brand-compliant responses

Leverage Sprinklr AI to generate reply suggestions based on the ongoing conversation between the agent and the customer.
Smart Responses

Sign up for the Sprinklr advantage


Predictions per day


Training data points


Businesses & consumers handled by AI per day


Industry verticals and sub verticals


Pre-built AI Models


Customer-specific models


Global languages


Best-in-class accuracy

1000+ industry-specific use cases supported

Sprinklr's Live Chat & Conversational AI capabilities are remarkably superior to LivePerson. Here’s why. 

Verticalized AI models

Custom-trained, ready-to-use 750+ pre-built AI models in 60+ industry verticals and 
sub-verticals, with an AI 
accuracy of 90%. 

Truly unified omnichannel experience

Ability to switch channels while retaining context so that customers can resume from where they left off across channels.

Enterprise-grade security

Capture sensitive information securely through PCI forms in live chat, eliminating privacy/security concerns and avoiding redirection to voice contact.

Customized brand voice

Humanize interactions by training voice bots to speak in your brand’s voice.

In-platform testing tools

Pre-test and debug bots on the spot to ensure a smooth user experience during implementation.

Seamless integration

Pull in customer data by integrating our bots with your CRM/CDP, and send emails, WhatsApp and SMS.

Industry experts vouch for Sprinklr's path-breaking products

Sprinklr named a Strong Performer in The Forrester Wave™

Brands interested in managing their customer self-service as part of a broader approach to customer experience should give serious thought to Sprinklr.

Read Analyst Reports
G2 Top 50 Products for Customer Service

Sprinklr is one of the best tools ever used, where you can find all the solutions under one roof. 

Ready to ace digital customer service with the industry’s
best solution? 

Frequently asked questions

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