68 topics found, sorted by newest.
Learn everything about auto dialers — what they are, how they work, and why contact centers need an auto dialer solution to maximize agent productivity.
Learn about customer self-service options and how they help improve your customer service by empowering customers to solve issues on their own.
Discover how businesses use customer experience surveys to gauge satisfaction and gather helpful feedback that guides future business decisions and improves customer service.
Learn all there is to know about virtual call centers (VCC), including why more businesses should set them up, and how organizations can use them to improve the customer experience.
Learn more on how predictive dialing can reduce manual dialing efforts in call center operations, and help improve the productivity of your customer care agents.
Learn everything you need to know about average handle time (AHT) — what it means, why it’s important, how it’s calculated, industry benchmarks, and strategies to improve yours.
Learn everything about hosted call centers — definition, benefits, essential features, and the industry-leading call center solution to enhance your agent and customer experience.
Learn all there is to know about complaint management, the components that make up a standard complaint management process, and the associated best practices.
Learn all about call routing, its business benefits, methods of call routing, and the role it plays in improving case assignment and resolution times.
Learn about chatbots and how they help improve your customer service interactions by simulating human-like conversations and responding to customer queries in real time.