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CXM Guide

All Topics

76 topics found, sorted by newest.

Marketing & Advertising
Email Marketing

Learn how to transform your email marketing strategy into a revenue driver by using targeted campaigns and personalized messaging to increase conversions and maximize ROI.

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Customer Care
What are contact center metrics?

A comprehensive guide to contact center metrics and KPIs you need to track — with definition, formula, benchmarks, tools, and tips to optimize your metrics.

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Customer Care
Helpdesk software

Learn all about helpdesk software, its benefits, essential components, purchase factors, emerging trends, and the best helpdesk software for modern businesses.

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Customer Care
WhatsApp Support

Learn how to deliver instant delight and frictionless WhatsApp support.

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Customer Care
Call Abandonment Rate

Learn everything about call abandonment rate — what it means, why it’s important, and how to calculate, monitor, and improve it for your contact center.

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Customer Care
Escalation

Learn what a call escalation is, what its leading causes are, and best practices associated with escalation management.

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Customer Care
Computer Telephony Integration (CTI)

Learn more about computer telephony integration (CTI), how it works, and how implementing a CTI solution can help improve the quality of your customer service experience.

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Customer Care
Agent Assist

Learn more about what agent assist is, why contact centers need it, and how it can help improve your customer service.

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Customer Care
Auto Dialer

Learn everything about auto dialers — what they are, how they work, and why contact centers need an auto dialer solution to maximize agent productivity.

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Customer Care
Customer Self-Service

Learn about customer self-service options and how they help improve your customer service by empowering customers to solve issues on their own.

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