103 topics found, sorted by newest.
Escalation management: How to manage it effectively
Learn all about escalation management, its types, challenges and a step-by-step approach to setting up your escalation management process.
What is Conversational AI — A Detailed Guide You Need in 2023
Learn all about conversational AI, its principles, types and use cases, and how you can employ it for your business.
Contact center analytics — a comprehensive guide
Know more about contact center analytics, why businesses choose to adopt it, key metrics that are analyzed and how it can help optimize your business operations.
Discover the power of user-generated content (UGC) in your marketing strategy with our comprehensive guide.
Social Media Crisis Management
Understand social media crisis management, the steps you can take to prevent or handle a crisis better and how Sprinklr can help you manage crises optimally.
Customer lifetime value
Learn what customer lifetime value is, why it is useful as a KPI, how to calculate it and what can be done to increase it.
Content Marketing Platform
Learn how content marketing platforms simplify your content workflow.
Learn how to generate and utilize leads to improve your advertising efficiency and increase sales.
Call Center Agent Training
Learn all about call center agent training, best practices, types of training (including classroom, one-on-one and online training) and how you can use it to improve your support operations.
Multichannel contact center
Learn all about multichannel contact centers — preferred channels, best practices, benefits and FAQs