74 topics found, sorted by newest.
Learn all about helpdesk software - definition, types, must-have features, benefits, and drawbacks of using sub-par helpdesk software.
Learn how to deliver instant delight and frictionless WhatsApp support.
Learn everything about call abandonment rate — what it means, why it’s important, and how to calculate, monitor, and improve it for your contact center.
Learn what a call escalation is, what its leading causes are, and best practices associated with escalation management.
Learn more about computer telephony integration (CTI), how it works, and how implementing a CTI solution can help improve the quality of your customer service experience.
Learn more about what agent assist is, why contact centers need it, and how it can help improve your customer service.
Learn everything about auto dialers — what they are, how they work, and why contact centers need an auto dialer solution to maximize agent productivity.
Learn about customer self-service options and how they help improve your customer service by empowering customers to solve issues on their own.
Discover how businesses use customer experience surveys to gauge satisfaction and gather helpful feedback that guides future business decisions and improves customer service.
Learn all there is to know about virtual call centers (VCC), including why more businesses should set them up, and how organizations can use them to improve the customer experience.