Modern Care
The world's leading digital-first, proactive customer experience solution.
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Unified Care

Manage customer care on 30+ digital channels from one AI-powered platform

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.
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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start exploring research insights powered by the only Unified-CXM platform

Modern Sales & Engagement
Deliver a positive experience that’s true to your brand — no matter where your customers go digitally.
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Social Publishing & Engagement

Plan, manage & measure brand content across 30+ channels from one platform

Distributed

Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a 1:1 chat-based commerce experience

Ratings & Review

Transform valuable consumer insights into conversion-driving assets

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.
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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.
Popular Use Cases
Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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Events

Register for our upcoming and on-demand events

Top 5 Trends in Government Citizen Experience
ON DEMAND
Top 5 Trends in Government Citizen Experience

Join us to learn how to manage and deliver a better citizen experience (CX) with the top five trends driving success in public sector and government agencies.

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Driving Change with Unified-CXM
ON DEMAND
Driving Change with Unified-CXM

Customers now have more channels than ever available to engage with brands... but they’re not any happier. Why?

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Every Second Counts: Digital Customer Care for Telecom
ON DEMAND
Every Second Counts: Digital Customer Care for Telecom

Register and attend this webinar to understand how the combined offerings of Microsoft, Twitter, and Sprinklr specifically enable telecom providers to rapidly respond to customer enquiries in a meaningful, discerning way.

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The future of Customer Care is digital.
ON DEMAND
The future of Customer Care is digital.

In this new on-demand webinar, experts from Sprinklr will share how leading enterprise brands are accelerating the digitization of their Customer Care channels, process, and teams.

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User Experience Upcoming Improvements — What’s New!
ON DEMAND
User Experience Upcoming Improvements — What’s New!

Sprinklr’s Product Design Leadership team will provide you with a sneak peek into the features and updates coming soon. Learn how these enhancements will improve your daily workflow, and empower your team to do your best work yet.

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Digital Transformation in Higher Ed
ON DEMAND
Digital Transformation in Higher Ed

Join Sprinklr and Associate Professor Jameson Hayes, to hear how the University of Alabama is leveraging Artificial Intelligence, social listening, and research capabilities across their institution.

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Actions Powered by AI
ON DEMAND
Actions Powered by AI

Join this webinar to learn why Artificial Intelligence is the key to closing the gap between traditional customer engagement & modern customer expectations.

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The Re-Imagined Digital Customer Journey
ON DEMAND
The Re-Imagined Digital Customer Journey

Drive new sales and increase customer satisfaction by embracing new modern channels

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Capitalizing on the Latest Trends in Conversational Commerce
ON DEMAND
Capitalizing on the Latest Trends in Conversational Commerce

Sprinklr has partnered with Zach Mastromatto of Facebook to explore this business-critical trend, and identify key steps that can help your brand take full advantage.

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A Time to Serve: Thoughtful Marketing
ON DEMAND
A Time to Serve: Thoughtful Marketing

Attend this webinar for practical advice on how to truly listen to your customers to act and engage in a meaningful and discerning way.

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The Acceleration of CRM to CXM in FinServ: Create a 365 View of Your Customers
ON DEMAND
The Acceleration of CRM to CXM in FinServ: Create a 365 View of Your Customers

Register and attend this webinar to understand how the combined offerings from Microsoft, VeriPark and Sprinklr specifically enables financial Institutions to accelerate their journey from CRM to CXM.

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How Emirates NBD and Sprinklr scale exceptional customer experience
ON DEMAND
How Emirates NBD and Sprinklr scale exceptional customer experience

Watch this session, originally presented at Forrester CX EMEA (November 2020), to learn how Emirates NBD has focused on Culture, Crisis Management

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AI-Driven Customer Experience in Asia: A Conversation with Forrester and Grab
ON DEMAND
AI-Driven Customer Experience in Asia: A Conversation with Forrester and Grab

In this exclusive conversation with Forrester and Grab, you’ll gain insight into how Grab leveraged data and technology during the pandemic.

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Julie Rose: Embracing the Digital Nomad Life, Leveraging Data and Research, And What Really Matters in Life
ON DEMAND
Julie Rose: Embracing the Digital Nomad Life, Leveraging Data and Research, And What Really Matters in Life

Join us for a new event series intended to inspire and support Marketing, Advertising and Communication professionals

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 How leading luxury brands leverage digital channels to better engage with their consumers
ON DEMAND
How leading luxury brands leverage digital channels to better engage with their consumers

With the closure of physical retail shops, retail brands have had to move away from in-store businesses to embrace the world of ecommerce.

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Employee Advocacy Webinar: “Get Engaged” with Signet Jewelers
ON DEMAND
Employee Advocacy Webinar: “Get Engaged” with Signet Jewelers

Explore one of the most strategic, sustainable, and even better—organic—programs designed to boost your bottom line.

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How Modern B2B Marketers Are Returning to Growth
ON DEMAND
How Modern B2B Marketers Are Returning to Growth

Join us as we discuss how marketers are pivoting their efforts to adapt to this new paradigm. Learn how they’re fueling their return to growth and optimizing their social channels to take advantage of this major shift toward digital.

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VIDEO: Key Takeaways from the Twitter Customer Care Report
ON DEMAND
VIDEO: Key Takeaways from the Twitter Customer Care Report

Sprinklr and Twitter partnered to analyze global customer care conversations on Twitter and create the inaugural report on best practices.

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WATCH NOW: Why Having A Cross-Channel View Is Critical To Your CX Transformation
ON DEMAND
WATCH NOW: Why Having A Cross-Channel View Is Critical To Your CX Transformation

We sat down with guest speaker Faith Adams, Senior Analyst at Forrester, to explore why having broader CX intelligence is key to delivering happy customers.

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Sprinklr & Wipro Present: How to embrace the next evolution of Digital Care
ON DEMAND
Sprinklr & Wipro Present: How to embrace the next evolution of Digital Care

Register to view this webinar, where expert presenters from Signify (Philips Hue), Wipro and Sprinklr share how leading enterprise brands are accelerating this critical digital-first transformation.

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How Universities Rely on Social Channels to Keep Their Students Safe During Covid-19
ON DEMAND
How Universities Rely on Social Channels to Keep Their Students Safe During Covid-19

Join our webinar to hear how Michigan State University, New York University and University of Washington are relying on social channels to communicate everything from their operational plans to listening for feedback.

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Webinar Replay – Stop, Collaborate & Listen: Crisis Management isn’t what it used to be
ON DEMAND
Webinar Replay – Stop, Collaborate & Listen: Crisis Management isn’t what it used to be

Hear from our panel of experts from Nationwide Building Society, Ginger May (an award winning PR agency), and Sprinklr to discuss how crisis management has changed and what you need to do now.

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Product Launch Webinar: Sprinklr Sandbox Limitless Innovation Without The Risk
ON DEMAND
Product Launch Webinar: Sprinklr Sandbox Limitless Innovation Without The Risk

On August 12th we announced the newest product of our Modern CXM Platform — Sprinklr Sandbox.

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How to Embrace the 4 Stages of Digital Care Maturity in Telecommunications
ON DEMAND
How to Embrace the 4 Stages of Digital Care Maturity in Telecommunications

Customers have moved to social channels to ask questions, look for help or raise concerns. In addition, the volume of engagement on these channels has increased dramatically.

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How to Embrace the 4 Stages of Digital Care Maturity in Financial Services
ON DEMAND
How to Embrace the 4 Stages of Digital Care Maturity in Financial Services

Sprinklr can help. We have the unique ability to help anticipate and integrate each customer’s preferred interaction channel in a unified, secure and collaborative way that is fully powered by AI.

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Make More Money with Your Advertising by Listening
ON DEMAND
Make More Money with Your Advertising by Listening

Hear from Kirill Gill, Sprinklr’s Master Solutions Consultant in Advertising, on the best ways to use listening and AI to create and deliver advertising that sells.

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Twitter & Sprinklr present: Deliver amazing customer care without upsetting your CFO
ON DEMAND
Twitter & Sprinklr present: Deliver amazing customer care without upsetting your CFO

Sprinklr to share proven strategies for embracing modern customer care without destroying the operational efficiency that CFOs and shareholders crave

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How to Harness the Power of Real CX: Life Beyond Customer Surveys
ON DEMAND
How to Harness the Power of Real CX: Life Beyond Customer Surveys

Grad Conn, Sprinklr’s Chief Experience & Marketing Officer, discusses the concept of modern CX and ways to harness unsolicited, real-time, insights at every juncture in the customer journey.

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 The Modern CMO presented by Sprinklr: How Brands Can Leverage the Millions of TikTok Users
ON DEMAND
The Modern CMO presented by Sprinklr: How Brands Can Leverage the Millions of TikTok Users

As the first API partner with TikTok supporting in-feed video ads, we’re here to help. Join us for a discussion with TikTok’s Oliver Silzer and Havas Media Group’s Tessa Kavanaugh, as we cover key factors to successfully advertising on TikTok

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Listen, Learn & Serve: How Federal, State & Local Governments Use Social Media during the COVID-19 Crisis
ON DEMAND
Listen, Learn & Serve: How Federal, State & Local Governments Use Social Media during the COVID-19 Crisis

Hear from Jeremy Bertrand, Digital Outreach Manager for the State of Washington, on how he used social platforms to combat misinformation, serve its citizens and manage risk…all in record time.

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Webinar: Why Customer Service Will Never Look the Same Again
ON DEMAND
Webinar: Why Customer Service Will Never Look the Same Again

In this 40 minute webinar, you’ll hear from guest speaker Ian Jacobs, Principal Analyst at Forrester, and Grad Conn, CXMO at Sprinklr, as they explore the change in customer expectations and what that means for customer care.

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Watch Now: Getting Digital Customer Experience (CX) Right Amid the Pandemic
ON DEMAND
Watch Now: Getting Digital Customer Experience (CX) Right Amid the Pandemic

In this 50 minute webinar, you’ll hear from guest speaker Rick Parrish, VP & Principal Analyst at Forrester, and Grad Conn, CXMO at Sprinklr, on the digital customer experience and the importance of communication nuances.

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Watch Now - Webinar: A Crisis Management Playbook for Modern Channels
ON DEMAND
Watch Now - Webinar: A Crisis Management Playbook for Modern Channels

In this 20-minute webinar you’ll get a playbook from Sprinklr’s VP of Product Marketing, Paul Herman, on how to handle a crisis on modern channels.

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Please Hold... All Representatives are Busy
ON DEMAND
Please Hold... All Representatives are Busy

Modern Care gives you the tools to turn Care into the new marketing by not only reacting to customer needs but anticipating them.

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On-demand Sprinklr webinar series: Artificial Intelligence for the Unified Front Office
ON DEMAND
On-demand Sprinklr webinar series: Artificial Intelligence for the Unified Front Office

A 6-part webinar series exploring how brands can use AI to increase revenue, reduce costs, and manage risk.

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