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UNIFIED CARE CONSOLE

91% of agents struggle with switching between multiple screens. With Sprinklr’s unified Care Console, they don’t.

Sprinklr Modern Care Lite’s out-of-the-box, unified Care Console brings together 15+ channels in one single view. Your agents can switch effortlessly between channels while retaining a 360-degree view of your customers. 

Get started in under 10 minutes and empower your agents to provide first contact resolutions, every time.

Sprinklr is trusted by the world's biggest brands
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Use the most advanced AI to delight your customers at scale

Add context to your conversations

Providing exceptional support should be effortless. Give your agents a 360-degree view of your customers – not only across channels, but also on other tools, such as Jira and Slack.

Multiply agent productivity through collaboration

Enable agents to resolve issues promptly by collaborating with internal teams without letting details slip through the cracks – all within a single console.

Reduce agent and customer effort

Use our strong, data-enabled capabilities to help your agents respond with speed and accuracy – canned responses, contextual solution articles, quick actions, and automated workflows.

Improve first contact resolutions with advanced agent assistance and guided workflows

Use in-context guided paths at the right time to resolve customer issues at first interaction without any training.

Handle tickets from 15+ channels in one view and provide effective resolutions

Filter and sort ticket views the way you want based on date, status, properties, and other customizable rules.

Customize your ticket views

Improve your agent productivity by automating 4x more manual tasks — with much less effort.

Set up customized SLA alerts in the care console for messages and tickets to send reminders to agents.

Create SLA

Provide radically personalized and context-rich support across all channels

Personalize your support according to the previous conversations you’ve had with your customers. Your agents can also pass on customer insights by adding ticket and profile notes for future context.

Provide contextual responses

Connect Modern Care Lite with solutions you already use

Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.

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Sprinklr powers some of the world’s most customer-obsessed companies

Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales

“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”

Yoshiaki Inoue
Chief of Honda ON
Honda

Read the full story here

Prada sells, serves, and retains customers with Sprinklr-led digital innovation

“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”

Lorenzo Bertelli
Marketing Director
Prada Group

Read the full story here

AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform

“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”

Lisa Boyles
Social Media Manager
AkzoNobel UK

Read the full story here

Make the most of your workday

With Sprinklr Modern Care Lite, all the support resources your agents need are just a click away. Keep your agents focused and your customers happy.

Ticket views

Automatically view, sort, and prioritize customer cases from hundreds of tickets seamlessly.

Reply editor

Customize responses to customers with images, videos, GIFs, emojis, and more rich-media options.

One-click automation

Cut down manual tasks with canned responses, case routing, and quick actions to trigger repetitive workflows.

Cross-team collaboration

Add internal notes to tickets and tag the next stakeholder in queue when a case demands inputs from multiple teams.

360-degree customer view

View all the interactions initiated by a customer on all your active channels, so your agents can build a comprehensive customer persona.

Channel switching

Enable agents to switch between channels while retaining the context of the customer conversation and deliver a seamless customer experience.

Try Sprinklr Modern Care Lite – Customer service software your agents will love

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