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Sprinklr + Amazon Web Services for Public Sector

Sprinklr offers solutions for Citizen Experience Management powered by AWS.

Unified Platform leveraging AWS

Sprinklr offers a revolutionary Unified Front Office that enables public sector organizations to delight their customers by connecting with them on the modern channels of their choice, and with a unified view of their interactions across marketing, advertising, research, care, and engagement.

Sprinklr leverages AWS technology that enables scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify Consulting and Technology APN Partners with deep industry experience and expertise.

Unified Platform leveraging AWS

Sprinklr is an AWS Digital Customer Experience Competency Program member and a Public Sector Partner Program member vetted by AWS to deliver support for customers across the engagement and retention lifecycle.

This includes content management and marketing automation to engage prospects and customers with the right experience; effective and secure commerce solutions to create seamless buying experiences, and data analytics to support your decisions and retain customers.

Customer Success Stories Powered by AWS

How the World Health Organization untangles the COVID-19 infodemic with Sprinklr Citizen Experience Management, powered by AWS

It is critically important that all countries are able to report their COVID-19 situation. The updated WHO Dashboard will now provide more comprehensive insights about the epidemiology and response to COVID-19 at the global level.

Read the Full Story
How the State of Washington serves, informs, and protects its citizens with Sprinklr Citizen Experience Management

The State of WA turned to Sprinklr to enable Citizen Experience Management (CXM) – a solution that drives citizen awareness of resources and manages

The State of North Carolina serves, informs, and protects its citizens with Sprinklr Citizen Experience Management, powered by AWS.

When the COVID-19 pandemic hit North Carolina in early 2020, the N.C. Department of Health and Human Services was inundated with social media activity. It became critical for the department to be able to manage its outgoing messaging more effectively and respond to the overwhelming audience engagement.

Sprinklr's primary government use cases

Drive Citizen Awareness of Government Resources & Services

  1. Gain a real-time understanding of citizen awareness, sentiment, satisfaction and politicised agendas by leveraging AI & omnichannel reporting and listening to public conversations.

  2. Reduce the demand on systems, call centres, and support functions. Use A.I. to triage and respond to the influx of inbound digital communication.

  3. Create clear, consistent messaging that combats misinformation, addresses current events, and responds to citizens' needs by leveraging AI-powered reporting insights.

Deliver Government Services Efficiently 
at Scale

  1. Make better informed budgeting decisions and optimise resource and service access by using AI to examine citizens' needs and experience

  2. Efficiently respond to urgent citizen concerns. Prioritise and collaborate on inbound inquiries across departments, divisions, and offices.

  3. Enhance productivity of cross-functional teams. Collaborate with context in a single platform with a unified global calendar and centralised asset management.

Manage Risk with Efficient Crisis Response

  1. Understand public opinion, trends, and concerns in real-time. Detect issues early and decrease crisis response time.

  2. Get early visibility into crises & appropriate response with an AI-based early warning system and escalation process across departments and offices.

  3. Eliminate the risk of unauthorised communications activity. Roll out an auditable governance structure that manages user access and permissions based on roles and responsibilities.

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