Social Listening tool
Turn data into action with AI-powered Social Listening from 500 million conversations per day.
All brands say they listen to customers. But with AI-powered Social Listening tools from Sprinklr, you can tap into 500 million conversations beyond your core brand channels every day – and transform unstructured data into actionable, relevant insights for driving business growth and evolving customer experiences.
77%
of board members view AI as one of the biggest game-changers for CX.
Gartner
Sprinklr is trusted by the world's biggest brands
Only 29% of firms use customer insights to inform decisions.
Sprinklr’s AI-powered Social Listening tool translates real-time, voice-of-the-customer data into actionable insights that can be shared across your organisation to drive innovation, all on one unified platform.
Earn the business of 62% of customers that expect you to adapt based on their behaviour.
With insights from the most advanced, proprietary AI engine built for the enterprise, you can capture valuable customer feedback on products and services, gain a competitive advantage over competitors’ products and strategies, discover influential audiences and identify key market trends on which you can capitalise.
Protect your brand with AI Social Listening on more than 30 modern channels.
Detect viral events and brand crises before they become a business risk. By using AI-powered Social Listening tools to monitor current events worldwide, you can transform insights into rapid action with decisive, proactive decision validation for your strategies and tactics on owned media.
How can Social Listening platforms help you increase sales by up to 4%?
Unpacking insights from petabytes of data spread across more than 30 modern channels is virtually impossible – without significant help. AI-powered Social Listening tools help brands instantly identify the trends, topics and influencers that matter most to customers, then use those insights to drive better business decisions.
With AI-powered Social Listening from Sprinklr, brands can filter signals from noise to learn what their customers want... and where competitors fall short. They can explore volumes of data by building relevant queries manually, or by leveraging out-of-the-box templates built on over 10 years of hands-on client expertise – and refine listening on the spot to transform real-time or historical, unstructured data into actionable insights that fuel better customer experiences at every touchpoint.
Activate AI-powered Social Listening on more than 30 digital channels with Sprinklr.
Connect with Sprinklr Insights experts to discuss your goals and explore how you can:
Listen, learn and act on untapped insights from global data aggregated from your customers’ preferred channels.
Analyse customer conversations to meet their needs and drive brand loyalty.
Contextualise conversations from more than 200 billion messages over years of historical data.
Listen proactively across more than 30 digital and social channels.
AI-powered Social Listening tools unlock millions of conversations beyond your preferred brand channels, revealing data and actionable insights across social media, messaging, chat, review sites and much more.
Identify brand risks instantly to reduce response times by up to 70%.
Sprinklr’s AI-based crisis detection picks up on sudden changes or anomalies in online activity at the earliest stages and alerts your team via email and mobile notifications – so you can respond faster.
Gain unlimited insights from 200 billion historical messages.
Advanced query building and entity filters allow you to dig into historical messages in Twitter, news, blogs and forums dating back to July 2014.
How McDonald’s keep their customers lovin' it.
Driving growth with data
With Sprinklr Insights, McDonald’s collects customer data across more than 30 digital channels – and leverages it to drive creativity, growth, efficiency and competitive advantages.
Building better experiences
Sprinklr helps McDonald’s put customers at the centre of its business decisions by listening to them in real time across social, digital and messaging channels.
Protecting the brand
McDonald’s uses Smart Alerts across its business units to keep everyone up to date on potential brand headlines and important customer feedback.
Sprinklr named a Leader in The Forrester Wave™: Social Suites, Q3 2021
Sprinklr is recognised as a Leader in Social Suites by Forrester Research, for the ability to deliver 'across all social media needs at equal depth – listening, customer service, organic publishing and advertising – plus some secondary social products, like influencer management and employee advocacy'.
‘Sprinklr good for large companies’
‘At our company, we manage multiple channels across several US states, and each channel has a unique audience and voice. Sprinklr makes social media management and tracking metrics easy.'
– Review on G2
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