CUSTOMER SURVEY SOFTWARE
86% of customers will pay more for great CX. Sprinklr’s customer survey software tells you exactly how they feel about yours.
If you don’t know what works in your customer service experience — and what doesn’t — you can’t make customers happier. Sprinklr Service’s customer survey software makes it easy to create custom surveys for any channel; send them automatically after an interaction; and analyze responses to identify issues and improve customer satisfaction.
of customers expect a response within 5 minutes.
Sprinklr is trusted by the world's biggest brands
Reduce customer service costs by 23%.
Fix costly processes that don’t work and focus on creating an efficient customer experience by leveraging customer surveys that give you the feedback you need to make data-driven decisions on service strategies.
Only 11% of customers feel like companies care about CX. Stand apart.
Make sure 100% of your customers know you value their feedback – and their experience – with relevant surveys on the channel of their choice.
Increase agent engagement by 37%.
You know engaged agents deliver better experiences. Sprinklr’s customer survey software links responses to cases and agents, so you can identify who’s excelling – and who needs coaching.
72% of brands say improving customer experience is their top priority. Why is customer survey software critical for creating a better CX?
To understand the current state of your customer experience and the success of your efforts to improve it, direct customer feedback is critical. But for a comprehensive view of customer reality, expectations, and desires, you need to capture that feedback across channels.
With the world’s only unified customer experience management (Unified-CXM) platform, Sprinklr Service makes it easy to create customized, on-brand customer surveys — and then deploy them automatically on any channel, according to your rules. Then it integrates all customer responses onto a dedicated survey reporting dashboard that analyzes feedback, measures NPS, and recommends improvements.
Experience-driven companies increase customer lifetime value 1.6 times more than other companies. Gain insight into your experience with customer survey software from Sprinklr.
Connect with our experts to discuss your experience goals and use cases for automated customer surveys on all of your channels.
Create the right surveys for your customers.
Sprinklr Service helps you add customized questions to pre-built survey templates in minutes — and even provides multi-language support to ensure you can reach all customers in all markets.
Increase response rates with automatic delivery.
Send them via email, SMS, chat, Twitter, Facebook, WhatsApp Business, WeChat, Line, Sina, Weibo, Kakao, Viber, VK and Google Business, or post public surveys on Facebook, Twitter and VK. All from one platform.
Use direct feedback from customer surveys to improve your CX.
Use Sprinklr’s dedicated survey reporting dashboard to view and analyse customer feedback from multiple channels – and transform it into insights that drive better service and customer experiences.
How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care centre.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.
Increasing engagement by 172%.
By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours and 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.
Get the Essential guide to AI for customer service.
Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.
Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'
G2 Top 50 Products for Customer Service
'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'
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Manage customer service across more than 30 digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimise your operations with automated speech and text analytics
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