The COVID-19 pandemic has put tremendous pressure on the pharmaceutical industry. Around the globe, companies are trying to find effective new treatments and deliver innovative customer experiences – while also creating personalised customer experiences that can strengthen a competitive advantage.
Sprinklr’s first benchmarking report for the industry compiles exclusive first- and third-party data to bring you an in-depth analysis of:
CX performance metrics for industry leaders across the full breadth of the digital brand–customer relationship
How listening, responding and publishing on modern channels have become critical strategies for fuelling innovation, building share of voice and growing a customer base
Why a unified omni-channel approach is the key to transformational CX
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