Technology industry benchmarking report for digital Unified-CXM
Unlock new insights into how brands are advancing digital customer experiences – and why having a unified strategy is a competitive advantage.
Technology companies in 2021 face massive disruption and competition. They have to navigate threats, innovate relentlessly and identify strategic opportunities – all of which makes their ability to deliver a best-in-class omni-channel CX strategy more critical than ever.
Sprinklr’s first benchmarking report for the technology industry compiles unprecedented first- and third-party data to bring you an in-depth analysis of:
The performance of industry leaders’ CX across the full breadth of the brand–customer digital relationship
Why listening on digital channels is such a critical competitive intelligence tool – and where there’s room for improvement
How unified customer experience management (Unified-CXM) strategies are helping brands break down data, organisational and customer management silos
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