Advanced concepts

Articles

(2)
RS
Admin Panel: Advanced Controls

This article provides information on some advanced controls such as Voice Bot Settings. Also, describes some of the advanced features of Sprinklr AI Agent. Voice Bot SettingsFor Voice Bot applications, configure the following:Global Repeat Intent: Add an intent that, when detected, prompts the Sprin

Knowledge Base Article

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Advanced concepts

RS
FAQs - Sprinklr AI Agent

This article lists some of the Sprinklr AI Agent Frequently Asked Questions and Solution. ​How to connect channels with Sprinklr AI Agent?To connect channels with the AI Agent, you need to follow the same steps as in Conversational AI, which is via Rules.​How to publish assets through Sprinklr AI Ag

Knowledge Base Article

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Advanced concepts

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Sprinklr AI Agent

Test Sprinklr AI Agent

Advanced concepts

Training Content

Skills

Sprinklr AI Agent Overview

Tasks

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas