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Foundational Tools

Foundational Tools

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FAQ Tool in AI Agent

The FAQ Tool enables your AI Agent to access and deliver answers from training content using Retrieval-Augmented Generation (RAG). This tool is designed to provide accurate, contextual responses to user questions by retrieving relevant knowledge and adapting it into a usable reply.Steps to Configure

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Foundational Tools

Handover Function Tool

The Handover Function Tool allows your AI Agent to transfer control seamlessly between tasks within a workflow. It ensures that conversations flow smoothly from one task to another, while maintaining context. This is particularly useful when you need to route conversations back to the Router Task, d

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Foundational Tools

Route to Agent Tool

The Route to Agent Tool allows an AI Agent to seamlessly transfer a conversation to a human agent when automation reaches its limits. This ensures that users receive timely assistance during complex or sensitive interactions. It enables smooth handoffs from AI Agent to human agent to improve user sa

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Foundational Tools

API Tool in AI Agent

The API Tool allows an AI Agent to interact with external systems by making API calls. You can configure this tool to send inputs, receive outputs, and handle errors during execution.Steps to Configure API ToolFollow the steps below to configure the Update Properties Tool in AI Agent Studio:1. Acce

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20.10

Updated Article

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