Foundational Tools

Articles

(2)
RS
Add an API Skill: AI Agent

OverviewAPI skill serves as an essential skill for interacting with various systems by allowing you to send input variables and receive outputs. This interaction facilitates the display of relevant information to customers. To effectively utilize an API skill, specific configurations must be set up.

Knowledge Base Article

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Foundational Tools

RS
Add a Route to Agent Skill

OverviewThe Route to Agent skill enables an AI agent to seamlessly transfer conversations to a human agent at critical moments in the user journey.Purpose: Facilitate smooth handoffs during complex or sensitive interactions to improve user satisfaction and resolution rates.Key ScenariosPayment Issue

Knowledge Base Article

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Foundational Tools

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Sprinklr AI Agent

Test Sprinklr AI Agent

Advanced concepts

Knowledge Content

Sprinklr AI Agent Overview

Tasks

Tools

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Agent Copilot

Service Agent Personas