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Feedback on AI Scoring in AI Insights

You can provide feedback on AI scoring to enhance the system's accuracy. This includes the ability to input the expected score for each parameter, report any incorrect evidence detected by the AI, and highlight any missing evidence that should have been identified. Your feedback is invaluable for tr

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AI Scoring and Insights

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Introduction to Conversational AI

OverviewSprinklr’s Conversational AI is designed to optimise customer interactions by utilising advanced Natural Language Processing (NLP) algorithms to comprehend and engage with customers, thus ensuring efficient communication. Conversational Agents (Chatbots)Conversational agents, often called ch

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What is Conversational AI

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AI Model FAQs

What are AI Models in Location Insights?The industry-specific NLP-based models which are trained on specific industry data to ensure high accuracy are known as AI models. These AI models can also be custom-built for LI clients on their set of data.What are the different types of AI models available

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FAQs

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Sprinklr's AI Studio

Introduction to AI StudioSprinklr AI Studio is a powerful tool that allows Sprinklr Insights customers to create customized AI text classification models without requiring any coding or engineering expertise. This means that businesses can leverage the power of AI to accurately filter and categorize

Insights

ai studio

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Sprinklr's AI Studio

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Sprinklr AI Agent

Sprinklr AI Agent enables organizations to design, configure, and deploy AI‑powered virtual agents that automate tasks and support users across digital channels. It provides a centralized interface to design agent behavior, create workflows, add knowledge sources, and configure system settings. Orga

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social

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Manage AI Agents

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AI Tracking Engine

The AI Tracking Engine Report for contact drivers aids in tracking success rates and failures of the AI model, testing configurations, simplifying debugging, and providing continuous monitoring of contact driver detection.The AI Tracking Engine Report belongs to the Conversational Analytics Report

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Detailed Report Glossary

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Conversational AI Persona Application

OverviewA new enhanced & simplified packaging for end-to-end creation and management of chat & voice bots, helping brands reduce time to market.Conversational AI Persona App offers a simplified UI with an onboarding guide & out-of-the-box offerings, helping brands reduce time to market.

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Conversational AI Persona Application

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AI Feedback Analysis Report

The AI Feedback Analysis Report tracks feedback provided by users on AI evaluations. It helps identify areas for model improvement and highlights the variance between AI-generated scores and the expected feedback-provided scores at the item level, aiming to enhance AI accuracy. The AI Feedback Analy

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Detailed Report Glossary

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Create Sprinklr AI Agent Application

This article provides a clear and practical approach to building your Sprinklr AI Agent applications. It walks you through the essential steps to design, configure, and deploy intelligent agents that can automate tasks, learn from data, and interact with users or environments effectively.Note: Befor

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Sprinklr AI Agent Overview

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AI dimensions in Benchmarking

Sprinklr's AI Model for Benchmarking helps in categorizing brand posts or fan comments to gain actionable business insights, thereby reducing the time and effort of manually going through thousands of posts & comments. In Sprinklr Benchmarking, using AI, you can do x, y, z.The AI dimensions

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AI Dimensions in Benchmarking

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Advanced Concepts

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FAQs - Sprinklr AI Agent

This article lists some of the Sprinklr AI Agent Frequently Asked Questions and Solution. ​How to connect channels with Sprinklr AI Agent?To connect channels with the AI Agent, you need to follow the same steps as in Conversational AI, which is via Rules.​How to publish assets through Sprinklr AI Ag

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FAQs-Sprinklr AI Agent

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Actions on the AI Agent Card

The AI Agent Card enables quick access to core actions used to manage and operate an AI agent across its lifecycle. These actions support configuration, workflow creation, deployment, and performance monitoring from a centralised interface.ManageUse Manage to configure, build, deploy, and monitor yo

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Sprinklr AI Agent Overview

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API Tool in AI Agent

API Tools enable an AI Agent to interact with external systems by sending input data and receiving structured responses. This allows the AI Agent to fetch real‑time information, automate actions, and deliver personalized responses during customer conversations.To use an API Tool effectively, you mus

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Integration Tools

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Admin Panel in AI Agent

The admin panel in AI Agent is a centralised interface that allows administrators to configure, manage, and optimise the bot’s behaviour and performance. It provides intuitive controls for setting up conversation flows, voice and timeout settings, advanced AI configurations, and integration options.

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Admin Panel

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Introduction to Sprinklr AI Agent

Sprinklr’s AI Agent technology is transforming how brands engage with their audiences. By creating intelligent, autonomous digital representations of brands, teams, and individuals, businesses can now manage conversations, make decisions, design workflows, and execute tasks at scale—faster and more

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Sprinklr AI Agent Overview

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Content Instructions in AI Agent

Content Instructions define how your AI Agent processes, interprets, and communicates using your training content. These instructions act as predefined rules that guide the agent’s tone, behavior, and response style when interacting with customers.By configuring Content Instructions, you can:Ensure

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Knowledge Content

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Source Metadata: AI Agent

In this article, we will illustrate the metadata provided against each of the file types once they are fetched.Note: To understand the Generative AI responses, refer to the article: Understanding Generative AI Responses.Types of sourcesKnowledge BaseFor content from a knowledge base, KB Article Name

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Knowledge Content

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FAQ Tool in AI Agent

The FAQ Tool enables your AI Agent to access and deliver answers from training content using Retrieval-Augmented Generation (RAG). This tool is designed to provide accurate, contextual responses to user questions by retrieving relevant knowledge and adapting it into a usable reply.Steps to Configure

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Core Tools

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What is AI Creative Insights?

SUMMARYThis article covers the overview of AI creative Insights. With AI creative monitor the performance of your ad creatives and design effective campaigns that result in a greater ROI.insightsWhat is AI Creative Insights70% of campaign performance is driven by CreativesAs the competition on socia

marketing

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Getting Started

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Define Persona for Sprinklr AI Agent

Defining your AI Agent’s persona is essential for delivering a consistent and authentic experience that reflects your organization’s identity. By customizing tone, response style, and personality traits, you ensure that the agent communicates in a way that aligns with your business objectives and re

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Establish Identity