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Supported List of Use-Cases

This article provides an overview of different use cases covered under the Deploy your Use-Cases section of AI+ Studio. Deploy your Use-Cases provides an overview of AI-driven use cases that are available to you based on your current feature enablement and user permissions. Within this interface, yo

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Insights

social

Service

Knowledge Base Article

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Supported List of Use-Cases

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What is Quality Management?

Quality Management is a powerful tool that helps contact centers deliver excellent customer experiences and improved agent performances. This is acheived by analyzing all customer interactions, both digital and voice, and by providing quality managers and supervisors with AI-driven agent quality and

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Knowledge Base Article

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What is Quality Management?

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Smart Responses Overview

Smart responses use an in-house Large Language Model (LLM) to suggest responses to agents. The AI is not custom trained, making it best suited for the opening and closing stages of case conversations. At any given time, multiple smart responses are suggested to the user, who can choose the most suit

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Knowledge Base Article

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Smart Responses

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Creating a Smart FAQ Model

OverviewThe Smart FAQ Model is the centerpiece for creating Generative AI-powered FAQ bots. This feature allows the user to upload content of multiple file types, like- Documents, Knowledge Base articles and Question and Answer Pairs. The bot then uses content present in these files to answer user q

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Sprinklr Service: 26.1.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

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Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Marketo Integration for Lead Management

This integration enables you to create or update leads in Marketo based on the data collected inside Sprinklr. Sprinklr will surface a profile as a lead or inquiry with the help of Sprinklr AI that can then be shared with Marketo using Webhooks. This article describes the Sprinklr with Marketo Integ

marketing

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Knowledge Base Article

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Adobe

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Journey Level Reporting IVR, Voice Bot and Chatbot

To provide accurate, comprehensive reporting at the journey level for IVR, voicebot, and chatbot flows, the system captures each unique journey a customer takes within a call (case). It supports custom journey definitions, tracks call progression through each journey, and records snapshot values for

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Knowledge Base Article

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Journey Level Reporting (IVR, Voice Bot, Chatbot)

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Similar Cases in Agent Console/Care Console

View Similar Cases in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the resolved similar cases suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Click the Smart Assist tab within the Cas

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Knowledge Base Article

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Similar Cases

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Permissions for Product Insights

To make sure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities within Product Insights, you'll want to ensure that their Role is granted the right permissions. To review the basics of adding users, see Add a User, and to learn more about permiss

Insights

Knowledge Base Article

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Permissions

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Quality Management Capabilities

Sprinklr's Quality Management CapabilitiesCase Analytics ViewView Case Conversation, Case Information, AI Scoring all in one screen while Manually Evaluating Cases. Detailed explanation on Case Analytics View can be found here .Omni-channel CapabilityOmni-channel interaction view of the case co

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Knowledge Base Article

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Quality Management

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Add Support for Google Vertex

Within the “Providers and Models Settings” section, you can integrate and manage Google Vertex using two primary methods: By Sprinklr's provided keys By Own Keys Note: Fine-tuning for Vertex Models in AI+ Studio is currently unavailable.Below is a detailed guide on how to set up and utilize Vertex t

marketing

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Knowledge Base Article

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Add Support for Google Vertex

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Use Sprinklr AI+ to generate keyword suggestions for Keyword Lists

In this article, you will learn how to generate keyword suggestions for your Listening Keyword Lists using Sprinklr AI+ and enhance your keyword generation with smart suggestion options.​Sprinklr AI+ integrated with Sprinklr Insights, allows you to generate keyword suggestions for your Listening Key

Insights

Sprinklr A+

Knowledge Base Article

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Sprinklr AI+

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What is Application Testing?

OverviewConversational AI is becoming more and more popular among brands as a way to improve their customers' experiences. However, creating these bots can take a lot of time.To address these challenges, Application Testing is a useful tool that enables brands to carry out comprehensive testing

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Knowledge Base Article

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Testing Bot Workflows

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Insight Detailed View

The detailed exploration in the third pane allows users to gain a thorough understanding of the insight, its contributors, root causes, associated cases, and any collaborative comments made by team members.Click View Details at the bottom of the insight card to open the third pane.Overview TabPresen

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Sprinklr Service

20.10

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Knowledge Base Article

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Configuring Insights Hub

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Reference Guide for Sprinklr Insights

IntroductionSprinklr Insights helps to understand customers, power business growth, and protect your brand’s reputation.Getting StartedLearn to set-up your social accounts and start engaging with customers.Getting StartedArticleDescriptionQuick Start Guide Speedup with essential Sprinklr components

Insights

Knowledge Base Article

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Reference Guide for Sprinklr Insights

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Business Locations FAQs

Below are some of the frequently asked questions about Business Locations –What is meant by Business Locations?Locations/Business Locations in Sprinklr are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchie

Insights

Knowledge Base Article

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FAQs

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Creating an Automated Checklist

The Automated Checklist is a standardized scoring framework used to evaluate agents and assess individual cases based on critical quality, compliance, and performance indicators. This checklist ensures that every interaction, decision, or outcome is assessed against consistent and measurable paramet

Sprinklr Service

20.10

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Updated Article

Knowledge Base Article

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Checklist Creation

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Guided Workflow Screen Components - Sprinklr AI+ Field

Overview It’s a summarization feature that provides a summary of the case on which the particular guided workflow is running. Before starting a guided workflow, as an agent, you can add the AI+ summary component to get contextual information about a case. Once the component is added, the preconfigur

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Knowledge Base Article

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Guided Workflow Canvas

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FAQs on Similar Cases

Below are some frequently asked questions regarding similar cases:​What are the languages in which Similar Cases work?Currently, the Similar Cases capability is available in the English language only.​Can Similar Cases be enabled for a few users?Yes, Similar Cases can be enabled for some selected us

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Knowledge Base Article

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Similar Cases

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Case Level Quality Report

​The Case-Level Quality Report monitors evaluations performed on cases and relevant case-level data. It allows you to track cases with pending evaluations, re-evaluations, and specific case details while also providing the ability to visualize evaluation data across different case interactions.The C

Service

Knowledge Base Article

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Detailed Report Glossary