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Facebook Channel Updates

Keep up with the latest Facebook Channel updates here.June 2024Policies for going live on Facebook have been changed to align with the industry standards. To continue using Facebook Live seamlessly after 10 June 2024, your account must meet the following requirements.Your account must be at least 60

social

Service

Knowledge Base Article

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Getting Started

RS
Design the Experience (Earned Content)

Overview After setting up Engagement Dashboards, curating content, and tagging posts, you're ready to begin creating the Gallery itself. First, you'll start with adding a Gallery and then you will move on to editing the appearance and feel. Create a GalleryClick the New Tab icon  and selec

experience:space

Display - SES

article:howto

release:N-A

+6

Knowledge Base Article

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Gallery

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Overview of Data Extracts

Data Extracts are structured datasets that provide raw, event‑level information from different parts of the platform, such as voice interactions, IVR journeys, callbacks, queues, case journeys, macro applications, agent activity and many more. They provide granular, raw event‑level data and metrics

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Overview

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Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Sample Prompt for AI Autofill

This article oulines a sample prompt that can be used while configuring AI Autofill feature. For more information on the complete configuration steps, refer to Configure AI-powered ACW Autofill. Sample prompt for AI AutofillSystem Prompt: You are a highly accurate JSON Form Fill Generator GPT, speci

Service

Knowledge Base Article

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Providing a pre-filled ACW to the Agent

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Smart Budget Strategy Groups Overview

Effortlessly allocate budgets to ad campaigns, reducing errors and the required cost per action.​Sprinklr Marketing (Ads)’s Smart Budget Allocation eliminates the guesswork and uncertainty that comes with manually allocating budgets. Powered by an AI-based algorithm, Smart Budget provides performanc

marketing

Knowledge Base Article

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Overview

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.7 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.7 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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How to Schedule/Reschedule a Callback for Customer from ACW

Sprinklr offers a powerful feature that allows brands to provide their agent with the ability to schedule callbacks for the customer. This feature comes in handy when customers want follow-up calls. In this knowledge base article, we will guide you through the setup process for the scheduling callba

Service

Knowledge Base Article

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Schedule a callback for customer

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Compose Pinterest Ads

Advertising on Pinterest allows you to reach more than 200 million people through promoted Pins. Pinterest ad campaigns help you reach people while they actively decide what to do or buy next. With a number of objectives available in Ad Composer, you can create dynamic content that captures the atte

26.1

marketing

20.10

Updated Article

+2

Knowledge Base Article

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Publish Pinterest Ads

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Creator IQ Account Addition

OverviewSprinklr now supports a native integration with CreatorIQ, allowing you to:Connect your CreatorIQ account to Sprinklr using an API keyAPI Key can only be provided by Creator IQ support by reaching out to them at support@creatoriq.com or sales@creatoriq.com Subscribe to specific CreatorIQ cam

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Creator IQ

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Transactions

Transactions are specific to Customer Feedback Management and are contained within a user profile, allowing you to document interaction data for particular events concerning your customers. By recording information about individual interactions at specific moments, transactions create a valuable and

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Audience Management

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Sprinklr Insights: 26.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Data Sources and ChannelsU

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Best Practices when developing a user experience

Apple provides a few guidelines that you can follow while configuring the userflow for your Apple messages for Business Journey. These guidelines can help you in getting the userflow approved faster.Introductory/welcome message: Auto-respond to first message in a new conversation should be provided

Service

Knowledge Base Article

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Account Addition

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Manage All Personalized Links Distributions

The Distribution Record Manager offers a unified interface for creating, managing, and overseeing Personalized Link distributions. Effortlessly monitor essential metrics, modify distributions, and evaluate performance data all in one location.For additional information on use cases and value enhance

Insights

Knowledge Base Article

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Personalised Links

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Spelling and Grammar Check

With Sprinklr's in-platform spelling and grammar check tool, you'll see spelling or grammatical errors brought to your attention in the publisher. This feature can help your team avoid typos and errors and improve efficiency as you craft posts or responses on the platform. Earlier the platform suppo

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Sprinklr Social: 18.8 Capabilities and Enhancements

The 18.8 release comes with features elevating cross-platform user journeys through innovative tracks like Automated Media optimization, Multiple Secure Access and more​. Explore features that make user experience simpler, consistent and provide more personalized touch through User provisioning Scre

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Publish a Facebook Story via Direct Publishing

Facebook Story allows Facebook users to share photos and videos to their "Story" -- which is visible to friends and followers of the user's Facebook account. Facebook Stories disappear after 24 hours. This article helps you with the steps for publishing Facebook Stories through Sprink

social

Knowledge Base Article

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Create a post on Facebook

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Use cases with Paid Rule

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming

paid rules

social

Rule Engine

Knowledge Base Article

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Paid rules

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Alerts in Engagement Columns

Alert columns in Engagement dashboards help you monitor any crisis event in real time.The Engagement columns are populated by alert cards that help with the following –A snapshot of the alert instance Prediction of future trends (limited to aggregated volume-based metrics) on Smart alerts Actionabil

Insights

Knowledge Base Article

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Alerts in Engagement Columns

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Setting Up Adhoc Conversational WhatsApp Survey Distribution

The Conversational WhatsApp Survey feature allows you to send surveys directly within WhatsApp, where your respondents can answer questions through an interactive chat experience. Ideal for collecting real-time feedback, this method lets users respond conversationally without ever leaving the WhatsA

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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WhatsApp Distribution