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Publish a Facebook Album (Distributed User)

From within the Sprinklr platform, you can add multiple photos to Facebook and publish as a Facebook Album. Facebook Albums help you categorize images within Facebook, organizing your images into distinct groups that can be viewed by your fans. Publishing a Facebook Album lets you utilize this Face

social

Publish to Facebook

Social - SES

create a facebook album

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Knowledge Base Article

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Publishing & Calendar (Distributed User)

RS
Guided Workflow Screen Components - Location Input

OverviewThe Location Input component enables agents to interact with geographic locations directly within the Sprinklr UI. This node allows you to search for a location, select it on an interactive map, and automatically capture the latitude and longitude coordinates. These coordinates can then be s

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Sprinklr Copilot for Listening Dashboards

The Sprinklr Copilot for Listening Dashboard is designed to enhance your data analysis experience. It leverages generative AI to deliver key insights in concise, natural language while detecting anomalies, highlighting key trends, and uncovering the root causes of data changes. It leverages all the

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Sprinklr AI+

SH
Sprinklr Service: 18.5 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.5 Spring Release (May)

RS
Configure Fetch Appointment Slots Node in IVR

The Fetch Appointment Slots Node in Sprinklr IVR allows you to present available appointment slots to callers in real time. Callers can select a slot using DTMF inputs, making it ideal for callback scheduling, service appointments, or consultation bookings.This guide explains the configuration of ea

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

RS
Reward Engine Overview

Purpose of the Reward Engine The Reward Engine is designed to boost user engagement on the Advocacy platform by providing a customisable system for admins to set up and manage redeemable rewards.This feature is part of the platform’s gamification suite. It helps motivate advocates by letting them ex

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Reward Engine Overview

SH
Advanced Retry Strategy

OverviewAdvanced retry strategies allow for more granular control over the retry times based on specific call outcomes and attempts. A set of conditions and actions can be defined that determine when and how often to re-dial a lead or customer in an outbound calling campaign. Hence, the system can i

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

RS
Manage All WhatsApp Survey Distributions

The WhatsApp Survey Distribution Record Manager offers a centralized interface to create, manage, and monitor WhatsApp survey distributions. It allows you to easily track key metrics, edit existing distributions, and analyze performance data, all in one place.Business Use CasesManaging WhatsApp Surv

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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WhatsApp Distribution

SH
Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Targeting & Gating Facebook Posts

SUMMARYTargeting & Gating is a helpful option available when publishing from Facebook Page accounts that allows you to create a custom audience based on various demographics like age, location, gender etc. To explore the difference between Preferred Audience (Targeting) and Audience Restrictions

social

Knowledge Base Article

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Other Publishing Capabilities

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Create and Publish LinkedIn Polls from Sprinklr

Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher & Full screen publisher for Linkedin Profile and Linkedin Company pages. To publi

LinkedIn Polls

social

Publish LinkedIn Polls from Sprinklr

Publish LinkedIn Polls

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Knowledge Base Article

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Publish on LinkedIn

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How to Create a Custom Audience from User Profiles to Exclude Detractors

Target relevant audiences and approach them with the right content at the right time for more reach and effective conversions.​Customer experience matters, and the best way to ensure it is by reaching the right audience with the right message at the right time. Brands communicate and collect first-p

marketing

Smart Audience Engine

Create Ad Segment

Audience Segments

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Knowledge Base Article

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Using Segment in Ads

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Sprinklr Copilot for Social - Report Summarizer and Performance Insights

OverviewSprinklr Copilot for Social is an intelligent assistant designed for social media reporting, seamlessly integrated into your reporting dashboards. It delivers quick performance insights through intelligent summaries and conversational insights, and it can also help create widgets that you ca

26.1

Publishing - SES

social

Reporting - SES

+6

Knowledge Base Article

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Social Copilot

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Publish to Google My Business

Google My Business provides you with the ability to create Posts in Google Search within several categories, such as news, events, and offers. You can publish your offers, events, products, and services directly to Google Search and Maps through posts on Google My Business. In this guide, we’ll show

social

Knowledge Base Article

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Publishing on GBM

SH
Get Predicted Engageability of Messages with Intuition Model

Brands get thousands of messages daily on social media channels. Such high volumes of messages make it very difficult for these brands to manage their social conversations. It’s a nightmare for the community managers of such brands to go through such an enormous number of messages and based on certa

Engagement - SES

Outbound Message

social

thirdpane

+3

Knowledge Base Article

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Leverage AI for better engagement

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Components of Unified Routing

Unified Routing is an intelligent, centralized approach to directing all customer interactions—across channels like phone, messaging, chat, or email—to the most appropriate agent or team in the shortest possible time, so customers receive prompt responses, personalized handling, and first-contact re

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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Unified Routing Overview

RS
Configure Manual Audit Checklist

The Manual Audit Checklist Builder in Sprinklr helps you audit proactive content published across channels. You can create custom checklists that reflect your quality standards, including organization guidelines, regulatory requirements, message accuracy, and content quality. Auditors use these chec

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Audit Checklist Builder

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Creating Surveys

The survey builder allows you to create and customize surveys to meet your specific needs. In the Survey Builder, you can create new surveys, edit, delete, and clone your existing surveys. Here, you'll see information on your existing surveys, including the Survey Name, Status, the number of Respons

Service

Knowledge Base Article

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Survey Builder

RS
Reforecasting

The Reforecasting functionality in Sprinklr’s Workforce Management recalculates the intraday parameters such as volume, average handle time (AHT), and service level. It refines intraday predictions by combining the generated forecast data and actual ACD (Automatic Call Distributor) trends.Normal for

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Forecast Scenarios

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Custom Response Views and Exporting Response Data

The Response Custom Views feature enables you to arrange survey data by creating tailored views of the responses you have received. You can apply filters based on the status of responses, answers to particular survey questions, or other criteria, allowing for a more targeted method of analyzing and

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response