Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.9K)

RS
Custom Parameters for Automated Quality Management

Automated Quality Management (AQM) often requires custom parameters to tailor evaluations according to specific criteria. These parameters can be categorized into three types:1. Rule-Based ParametersThese parameters are established using straightforward rules or keywords to assess specific aspects o

Service

Knowledge Base Article

 • 

Introduction

RS
Agent Evaluation Review and Dispute Workflow

Quality Management equips agents, managers, and supervisors with the ability to review evaluations performed on agents. This functionality not only allows them to acknowledge the results but also provides the opportunity to raise disputes if they believe certain criteria were inaccurately assessed.

Service

Knowledge Base Article

 • 

User Level Evaluation

RS
Enable Co-Browsing

Mobile co-browsing is a feature that enables customers to securely share their mobile app screens with service agents through the Sprinklr console. This allows agents to guide users in real time through product purchases, complex form submissions, or any confusing areas within the mobile application

Service

Knowledge Base Article

 • 

Enable Co-Browsing

SH
Reporting Glossary for Quality Management and Conversational Analytics

Audit Checklist Response ReportField NameDescriptionChecklist Response CountNumber of times the checklist is evaluated.UserPerson who performed the evaluation.ChecklistName of the checklist used for evaluations.For UserAgent evaluated in the assessment.Evaluation IDUnique identifier for each evaluat

Service

Knowledge Base Article

 • 

Reporting

SH
Create Intents from Scratch

Creating intents from scratch allows you to define custom intents tailored to your specific use cases. This approach gives you full control over intent names, descriptions, priority, languages, and user expressions, ensuring that your Conversational AI model can accurately capture and respond to use

Service

Knowledge Base Article

 • 

Set Up NLU Based Intents

SH
Widget Configurations

Widget Configuration is a feature of the Sprinklr Community product that allows users to configure standard widgets, create custom ones, and customize widgets using code directly from the builder platform. This feature provides users with numerous options to create highly customized and engaging con

Service

Knowledge Base Article

 • 

Page Layout

SH
Find and Replace for Articles

When you want to find and replace a keyword/phrase in an article, you can use the search and replace function.​1. You can find and replace words in an article using the keyboard shortcut Ctrl + f (⌘ + f on a Mac).2. Next, to "Find," type the word you want to find, and if you want to replac

Service

Knowledge Base Article

 • 

Create and Manage Articles

RS
Answering Machine Detection Policy (AMD Policy)

The Answering Machine Detection Policy allows admins and supervisors to fine-tune how the system identifies whether an answered call is picked up by a human or a voicemail. It aims to give non-engineering teams the ability to easily fine-tune and optimize the Answering Machine Detection (AMD) model

Service

Knowledge Base Article

 • 

Answering Machine Detection

RS
Setting up a Case Update Rule triggered SMS Distribution

Setting up a Case Update Rule–triggered SMS distribution refers to configuring an automated communication workflow in the CFM platform that sends an SMS notification for case updates.Business Use CasesPost-Care Feedback Automation: Rule-based integration enables the automatic deployment of surveys t

Knowledge Base Article

 • 

SMS Distribution

RS
Generating Trigger Based Personalized Links

Personalized Link Generation lets you automatically create unique survey links for each service case using Rule Engine automation.These links are generated in real time based on case activity and stored within the case itself, so they’re easy to use across channels like email, WhatsApp, or SMS throu

Knowledge Base Article

 • 

Personalised Links

SH
Create Custom Components

You can customize the Sprinklr Service experience by creating custom components and deploying them to all or selected Agents.PrerequisitesSetup Account in SprinklrBefore you get started, you need to sign up for a Sprinklr account or log into your current one.Install NodeNodeJS is needed to create an

Service

Knowledge Base Article

 • 

Custom Widgets

RS
Sharing Settings in Data Connectors

The upgraded sharing settings for Data Connectors in Sprinklr allow adminstrators to control who can access and who can view or edit data connectors and segments. You can now manage the visibility of data connectors and segments more effectively, ensuring better alignment with specific access needs.

Service

Knowledge Base Article

 • 

Sharing Settings in Data Connectors

SH
Adjust Ads Reporting Metrics & Dimensions

List of Adjust metrics​​DimensionsGENERAL DIMENSIONS:-Paid InitiativeAd SetAd VariantPaid Initiative Channel IDAd Set Channel IDAd Variant Channel IDAd AccountAd Account IDADJUST SPECIFIC DIMENSIONS:-Adjust AdGroup NameAdjust AdGroup IdAdjust App IdAdjust Campaign NameAdjust Campaign IdAdjust Channe

marketing

Knowledge Base Article

 • 

Reporting & Analytics

RS
Standard Metrics Configuration

Allowing partners to configure Sprinklr standard metrics according to their social strategies. Workspace-level ConfigurationWorkspace-level configuration is now enabled, allowing you to define Sprinklr common metrics in their own way, using custom formulas. Since the definitions of basic social medi

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Advanced Features

SH
FAQs on Smart Responses

Some of the commonly asked questions on Smart Responses are listed below:​​Which languages are supported by the Smart Response Model?The Smart Response model supports English, Spanish, French, Portuguese, Arabic, Dutch, Italian, German, Swedish, Danish, Norwegian, Urdu, Bengali, Austrian, Japanese,

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Smart Responses

SH
Pacing Control Strategy Group FAQs

Why should I prefer a Strategy Group over a Pacing Group?It does away with any restrictions on how old Campaigns can be tagged with Strategy Group Pacing Control.You also have Automated Pacing mode as an option.It combines Pacing Group and Budget Source capability and goes beyond.What is the ke

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Smart Budget Strategy Group FAQs

Can Smart Budget be applied on both Campaign and Ad Set levels?No. You will need to distribute the budget between the Ad Campaign level and Ad Set level. Once, you select a level, the other will no longer be valid for application and will show a validation error.Can Smart Bidding and Smart Budget be

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Media Monitoring & Analytics FAQs

The Media Monitoring & Analytics (MM&A) product enables the PR and corporate communication professionals to eliminate the challenges in their day-to-day job functions using AI to uncover actionable insights across traditional & modern channels. The day-to-day job functions include PR per

Insights

Knowledge Base Article

 • 

FAQs

SH
Smart Bidding Strategy Group FAQs

Will Smart Bidding work for Facebook CBO (Campaign Budget Optimization) campaigns?Yes. For Paid Initiative with CBO enabled, please ensure optimization goals are the same for all the adsets when Smart Bidding is applied.​On which level (Campaign/Ad Set/Ad) will Smart Bidding work?Bids are applied at

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
Historical Assignment Wait Reasons

The Historical Assignment Wait Reasons feature enables users to view the specific reasons cases were waiting within a queue over time. By accessing this information at the case level, administrators gain valuable historical insights to identify bottlenecks, understand queue performance, and make dat

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Assignment Failures & Troubleshooting