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Agent Performance Voice

An Agent Performance Report provides detailed insights into an individual agent's work metrics and efficiency. It typically includes data such as the number of cases handled, response times, resolution times, customer satisfaction scores, and other key performance indicators (KPIs). This report help

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Article Ingestion through External API

This guide describes how to configure an External API–based Import Data Connector to ingest Knowledge Base articles into Sprinklr.The solution uses a modular, event‑driven design that includes:A Custom Entity to store Knowledge Base article identifiers and metadataAn External API Connector to ingest

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Import and Export

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Events in Production Dashboards

Streamline your event planning process with ease by managing events using our Production Dashboards. These dashboards offer a variety of features such as refresh, filter, sort, and group-by capabilities that allow you to easily access, view, and manage your events. You can access the All Events dash

marketing

Event

Production Dashboard

Knowledge Base Article

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Overview

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Add a WeChat Third Party Account

Adding a WeChat Third Party account in Sprinklr allows your team to engage, publish, report, and monitor your brand's WeChat account from the Sprinklr platform.To learn more about getting this capability enabled in your environment, please work with your Success Manager. Us

social

Service

Knowledge Base Article

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Add Account

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Configure Voice Application

Use this guide to create and configure a Voice Application in your Sprinklr environment. A Voice Application enables automated call flows using IVRs, audio settings, caller IDs, and advanced telephony settings. PrerequisitesEnsure that you have the following prerequisites in place before setting up

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Voice Application

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Integrate Snowflake with Sprinklr

Sprinklr-Snowflake Integration provides instant access to up-to-date Sprinklr data without manually integrating against API endpoints. The connector facilitates automated data synchronization from Sprinklr to Snowflake using an intuitive Sprinklr Marketplace UI.Note: To learn more about enabling thi

Insights

Knowledge Base Article

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Integration Guides

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Manage Rewards in Admin Console

This article provides a complete guide to managing rewards in the Admin Console, including an overview of the rewards table, available actions, filtering and sorting options, and how to handle out-of-stock rewards. Accessing the Rewards Table Go to New Page (+) > Sprinklr Social > Admin Consol

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Layout Customisations (Use-Cases of Record Page Builder)

Increase Height of a widget The height of a widget can be increased by changing the same in settings when clicking on a particular widget as shown in the screenshot below. This can also be done by adding the line “Height” : “50rem” in the code editor as well.​​Configure the layout into 2-pane or 3-p

Service

Knowledge Base Article

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Use Cases of Agent Desktop Layout

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Get Started with Agent Copilot

This guide provides a step-by-step walkthrough to help you get started with Agent Copilot using AI+ Studio. You will learn how to access Agent Copilot, create a new deployment, activate the Copilot with default settings, and manage it from the Record Manager. Access Agent Copilot  Follow t

Sprinklr Service

Agent Copilot

Updated Article

26.4.1

Knowledge Base Article

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Get Started with Agent Copilot

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Assign task to an External User

Tasks can be assigned to only a single user. Organizations have various ways to define their assignee for these tasks. Some brands have a predefined user for these tasks. Others select the user on the go. Also, a few brands even let an external person interact with workflow tasks. In this article, y

marketing

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Agent Status Extract

This documentation outlines the extract capturing agent status-related data. The Agent Status Extract provides status-level records reflecting changes in agent availability and configured status activity within the platform.​Each row represents a specific status interval for an agent, capturing when

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Agent Data Extracts

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React Native 13.0.3

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionVersion: 13.0.3Supported Versions: Starting August 2025, Live Cha

Service

Knowledge Base Article

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Older Versions

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Discord Mentions

For Discord channels, agents can mention users and roles in conversations using the @ symbol. This makes it simple and intuitive to tag users directly while replying or publishing messages.Sprinklr supports two mention types:Simplified mentions using @Constructor‑based mentions using Discord user or

Knowledge Base Article

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Discord Mentions

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Skill and Capacity Scheduling

The Scheduling Skills and Capacity feature enables workforce administrators and supervisors to plan and automate changes to agents' skills and proficiency levels in advance. This functionality supports dynamic business needs, such as product launches, seasonal spikes, or shifts in customer inquiry p

26.1

Sprinklr Service

Service

Updated Article

+1

Knowledge Base Article

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Setting up Skills

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Push Notifications

Push notifications allow users to receive real-time updates from the Live Chat Messenger, ensuring seamless communication even when the app is running in the background or closed. The flow diagram below illustrates how push notifications are handled, highlighting the SDK methods used at each stage:​

Service

Knowledge Base Article

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Push Notification

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Entity Manager - Setting Up Persona App

Before you Begin:In standard persona apps, the Custom Entity Manager isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Custom Entity Manager.Note: To ensure this feature is enabled, please contact tickets@sprinklr.com and provide the Partner

Service

Knowledge Base Article

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Entity Studio

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TikTok Spark Ads Recommendation to Boost Posts

Spark Ads Recommendation empowers businesses with tailored video recommendations for Spark Ads, strategically enhancing campaign impact for brands and creators. The recommendation results are generated by comparing the videos with benchmarks that consider data on audience interactions, preferences,

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Create TikTok Spark Ads

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Export Metadata for SSO Configuration ​

Export Meta Data - this feature gives the capability to download metadata files in XML format from the platform which contains information of​:1. Sprinklr Entity Id (Issuer Name) ​2. Sprinklr Public Key Certificate ​3. Sprinklr Assertion Consumer Service URL ​This feature helps in reducing manual ef

social

Knowledge Base Article

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SSO

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Flutter - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

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Older Versions

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Flutter - v14.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

Service

Knowledge Base Article

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Older Versions