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Create Email Templates (Advocacy)  

Email templates are the backbone of any email marketing strategy, especially for advocacy programs. They allow for the consistent, visually appealing delivery of content to your advocates. With a template in place, you can easily update content, ensuring timely and effective communication. Importanc

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

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WeChat Automatic Messages

WeChat account admin can create automatic messages such as welcome messages, auto-replies and keyword inspired auto-replies. Auto messages can include text, images, voice messages and video. Followers receive auto messages when their actions match pre-set conditions. This capability benefits both fo

experience:space

WeChat Automatic Messages

article:howto

channel:wechat

+7

Knowledge Base Article

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Engage with messages from WeChat

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Sprinklr CTI in Salesforce

The new version of the Salesforce connector (V3) by Sprinklr introduces enhanced capabilities for agents working within Salesforce's Service Cloud. With this update, agents can now utilize Sprinklr voice directly within Salesforce, eliminating the need for switching between different platforms

marketing

Insights

social

Service

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Knowledge Base Article

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Overview

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Reward Engine and Points Configuration: Best Practices

This guide outlines key best practices for setting up the Reward Engine and configuring points to boost engagement, maximise ROI, and build a sustainable rewards system.Best Practices for Reward Engine Configuration Set an Appropriate Value for 100 Points: Use the "Suggested Value of 100 Points

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Reward Engine and Points Configuration: Best Practices

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Use Smart Insights to gain quick insights on multiple data points/anomalies

Gain deep actionable AI-powered insights by drilling down on multiple data points/anomalies in your widget. Detecting the relevant point of anomalies or spikes in your data is imperative to study the deviations. By turning Smart Insights on in your widget, the most significant points of anomalies/de

Insights

Knowledge Base Article

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Smart Insights

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Reasons for Accounts to be in Action Required state

The newly introduced state, Action Required, indicates that the account is partially affected, meaning that publishing on the account may be impacted but reporting would be working just fine. The account may be affected due to a variety reasons such as:missing permissions or roles on the channel, AP

social

Account Health Alerts - SES

Social - SES

Knowledge Base Article

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Account Health Alerts

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LMS in Care Agent Persona

Training Widget in Home PageLearners can view a brief summary of assigned content, including due dates, in the Training widget.By clicking Show All, they can access the Training third pane to see details on self-enrolled, completed, and overdue content. Additionally, learners have the option to appl

Service

Knowledge Base Article

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Learning Management System

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Create & Use Organic Video Posts in LinkedIn Ads

Organic video posts can be used in LinkedIn ads only when you have provided a Call to Action (CTA) and a Website URL within the ad. This can be achieved by building an organic video post from Quick Publisher.If you do not provide a CTA and a Website URL within the post, you will not be able to selec

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Introduction to Security and Compliance in AI+ Studio

AI+ Studio ensures robust security and compliance by implementing advanced data protection measures, safeguarding sensitive information, and maintaining regulatory compliance.Key Security and Compliance FeaturesThe following features are available under Security and Compliance in AI+ Studio.PII Mask

marketing

Insights

social

Service

Knowledge Base Article

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Introduction to Security and Compliance in AI+ Studio

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Compose Emails Using Sprinklr AI+

Sprinklr AI+ introduces various functionalities to assist in crafting flawless emails, contributing to increased CSAT (customer satisfaction) scores and fostering outstanding customer support.Draft EmailLeverage the Draft Email option to automatically generate emails by utilizing the agent's re

Service

Knowledge Base Article

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Compose Emails Using Sprinklr AI+

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Understanding Roles and Permissions 

In establishing robust Advocacy programs at scale, a dedicated team of administrators, publishers, and analysts plays a pivotal role.This document introduces the strategic approach of assigning On-Site Roles and Permissions tailored to each admin, publisher, and analyst, ensuring precise and empower

Advocacy - SES

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Social - SES

Knowledge Base Article

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Site Admin Roles and Permissions

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Threads Account Based Listening

Threads account-based listening helps in real-time reporting of Threads content as well as posts where the brand is referenced by the audience.This feature enables fetching of owned Threads content into Listening through Account-Based Topics for authenticated accounts.Business Use CasesMonitor owned

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Threads

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Support for Granular Permissions Consent Screen during Google Account Authorization

Google has changed its OAuth authorization screen to have a granular consent screen allowing users to choose or not choose each permission or scope manually. With granular permissions, consumers get more fine-grained control over what account data they choose to share with each app. By letting users

social

Knowledge Base Article

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Getting started

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Sprinklr Social: 26.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

26.1

marketing

Insights

social

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Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Multilingual support for assets

Sprinklr provides translation support for WhatsApp interactive assets, enhancing your ability to manage and deliver multilingual content. This feature facilitates localized customer experience and allows you to engage with your audience more effectively.Key benefitsAutomatic Translation Integration-

Service

Knowledge Base Article

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Advanced Use Cases

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Guided Workflow Display Component - Knowledge Base Article

OverviewThe Knowledge Base Article component allows you to display article content directly on a guided workflow screen. You can specify the height of the article in pixels, but if not defined, the component size will automatically adjust to fit the content of the KB article. These articles can also

Service

Knowledge Base Article

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Guided Workflow Canvas

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Sprinklr Social : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Post 17.7

Social Engagement & Sales: Sprinklr Patch Changes

17.10

SES 17.10 Release Notes

release_note

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v17.10 (November)

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Display Ratings and Reviews Posts in Gallery

You can add posts from Sprinklr Ratings and Reviews (R+R) into your Gallery. Simply assign a commerce or a workflow column with Sprinklr R&R posts within it to your Gallery, adjust the look and feel of the content - including the product name, star rating, and message text - and add the provided

experience:space

Display - SES

social

Ratings in Gallery

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Knowledge Base Article

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Gallery

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Play video assets while publishing

The option to play videos directly from the Publisher allows you to verify the quality of your video content quickly and efficiently, without ever needing to interrupt your publishing workflow. You can even play videos right after you've uploaded them into the platform, letting you confirm the

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Publishing Facebook and Instagram Partnership Ads

Facebook and Instagram Partnership ads allow advertisers to collaborate with creators, influencers, or other businesses, by running ads using co-branded assets or shared posts. These ads display both your brand and your partner's handle, helping you reach a wider audience with more impactful content

26.1

marketing

20.10

Updated Article

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Knowledge Base Article

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Facebook and Instagram Partnership Ads