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Styling Survey: Styling in Presentation Mode

Presentation Mode in survey design provides a full-screen, single-question-per-page layout that boosts respondent focus and engagement. This immersive style creates a distraction-free environment, guiding participants smoothly through the survey while preserving a clean, polished look.For the busine

Insights

Knowledge Base Article

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Survey Styling

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Premium sources in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A in short) fetches its data from multiple sources to bring forth the most accurate and relevant information. In this article, we will explore the premium data sources with the outlets that matter. These premium sources can help PR teams to enhance their cove

Insights

Knowledge Base Article

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Data Sources

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User Creation via User SSO

Creating and managing users can be an effort-intensive process for Admins. Customers can leverage Sprinklr’s self-user creation capability to save considerable time and effort in this process. If the customer has Single Sign-On enabled for user login, they can utilize the response obtained from SSO

marketing

User Creation

Insights

User Creation via User SSO

+2

Knowledge Base Article

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SSO

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Sprinklr Insights: 20.2.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2.1 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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Work Queue Activation Widget

Agents and supervisors can view the work queues that agents are assigned to. Agents have the ability to activate or deactivate themselves from these work queues from the Agent persona homepage. Supervisors, on the other hand, can activate or deactivate agents within these work queues as needed from

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Additional Use Cases

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Admin Setup and Game Management

Navigate to the Gamification Admin DashboardUse the Admin Dashboard to create, configure, and manage games.Open the Gamification module.In the left navigation panel, locate and select the Gamification icon.Review the Admin Dashboard to view existing games, configuration settings, and management opti

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Overview

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LinkedIn Pixels

LinkedIn pixel is a small piece of code that can be added to your website or landing page to track conversions, optimize your advertising campaigns, and gain insights into your audience's behavior. The pixel works by placing a cookie on the user's browser when they visit your website, which allows L

marketing

Knowledge Base Article

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LinkedIn Pixel

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Dial Plan

Business use caseWhenever outbound calls are made from a voice campaign, there is a need for multiple attempts and retries to be made to the customer based on the telephony outcome. While retrying, there is a possibility that the customer might have multiple phone numbers present as well, which adds

Dial Plan

Service

Voice

Knowledge Base Article

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Dial Plan

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Capabilities and Limitations for Major Social Channels

Below is detailed summary of Sprinklr's supported capabilities and functionality by different social channels.​Facebook​FeatureActionDesktopMobileNotesGeneral CapabilitiesPage (Global / Local)AuthenticateYesNo​URL to native account pageAuthenticateYesNo​Business Manager AccountAuthenticateYesNo

experience:space

article:howto

release:N-A

social channel capabilities

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Knowledge Base Article

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Channels

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Sprinklr Insights: 20.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.4 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the k

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Sprinklr Social: 18.5 Capabilities and Enhancements

With Sprinklr Social’s 18.5 release updates, you can enhance community management, governance and team productivity. Leverage new channel integrations, privacy configurations, multilingual support for macros and screener forms for new user data gathering.

Sprinklr Social Release Notes

18.5 Release

18.5 Sprinklr Social Release Notes

Knowledge Base Article

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v18.5 Spring Release (May)

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Create and Manage TikTok Catalogs

A catalog is a valuable asset enabling you to house details about the products intended for promotion on TikTok. By establishing a catalog, you can generate Video Shopping Ads (designed for the Catalog), which showcase particular products and real-time information about each item, encompassing price

marketing

TikTok Product Catalogs

Knowledge Base Article

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TikTok Advanced Capabilities

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Redeem Rewards in the Platform

This guide helps you, as an end user, understand how to redeem rewards using the Reward Engine on the Advocacy platform. It also explains how to earn tokens, track your redemption history, and use additional features on the Reward Engine page. Learn how to Access the Rewards Section Log in to the Ad

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Redeem Rewards on the Platform

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Best practices to create a good Story Query

Why is it important to create a good Story Query?As PR teams often deal with brand health monitoring and crisis situations, it is critical for them to monitor relevant conversations with the minimum possible noise. Any noise/irrelevant data can hamper the accuracy of PR reports leading to wrong deci

Insights

Knowledge Base Article

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Story query setup

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Detailed Dashboards

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OnScreen Pending ACW

Overview This feature is about having Pending ACW available on every screen and consuming some extent of the screen to nudge RM to fill the ACW and thus increase the submission count.   Objective   The objective of this feature is to increase the percentage of After-Cal

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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OnScreen ACW

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DVT Part 2: How to Use a Dynamic Video Template to Create a Video

Learn how to easily create videos using video templates in Sprinklr. Once a video template is created, you can use it to create variations. This article guides you through using a template in Asset Manager for creating single or bulk videos in Sprinklr.​Step 1: Select a Template from creating videos

marketing

Knowledge Base Article

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Video Templates Part 2: How to use a video template to create a video

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

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Onboarding Module

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Apple Business Chat (ABC) - Templates

Before you start You can find the complete API documentation for the Asset Templates on this link.Navigating to Omni Channel Templates in the Asset Manager1. To navigate to create asset page in the Digital Asset Manager (DAM), follow Steps 1-2 in the Knowledge Base Article (Creating an Asset)2. Sele

Service

Knowledge Base Article

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Service Channels