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Sprinklr Insights: 19.8.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.8.1 Patch release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:​​Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

RS
Call Forwarding and Dial External Number using DID Transfer Node in IVR

The DID Transfer Node in Sprinklr IVR enables call transfers to a specified destination number or SIP endpoint. This feature is commonly used to route calls to different departments, branches, or external numbers while maintaining call continuity and quality.The DID Transfer node offers the followin

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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IVR Use Cases

SH
Sprinklr Service: Patch Changes (18.8.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.2 (October)

RS
Sprinklr AI+ Code Assistant

​The Code Assistant is an integrated support tool within the Custom Code Editor, designed to simplify the process of writing Groovy scripts. It offers three core capabilities: Summarize, Generate Code, and Debug Code to help users write accurate and efficient scripts with minimal effort. This featur

Service

Knowledge Base Article

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Groovy Coding Support in Guided Workflows

RS
Guided Workflow Reporting

The Guided Workflow Report offers insights into the usage of guided workflows, including counts of workflows executed, abandoned, completed, in progress, and the number of nodes executed. This information is segmented at the channel level for more granular analysis.Business Use CasesThe Guided Workf

Service

Knowledge Base Article

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Detailed Dashboards

RS
Chat Analytics

The Chat Analytics Report offers extensive insights into customer engagement. It also provides an in-depth analysis of interaction patterns and funnel behavior. Dimensions such as website context, device details, and user agent data provide insights into customer behaviour and enable brands to fine-

Service

Knowledge Base Article

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Detailed Report Glossary

SH
Introduction to Smart Rules

About 70% of consumers yearn for a more personalized ad experience. The key to delivering a personalized ad experience is:Perfect message + Perfect audience + Perfect timing​Picking the right time to advertise is not easy. It can vary by industry, brand, seasonality, and audience. Here are some exam

marketing

Knowledge Base Article

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Getting Started

RS
Telegram Capabilities and Limitations

Telegram is a cross‑platform, cloud‑based instant messaging service that supports end‑to‑end encrypted chats and VOIP calls. To make the most of the Telegram channel in Sprinklr, it is important to understand its supported capabilities and limitations. In this article, we discuss all the possible ca

Knowledge Base Article

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Telegram

SH
Debugging with Signalwire

In today's fast-paced digital landscape, effective communication is key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Signalwire, offers a str

Service

Knowledge Base Article

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Signalwire

SH
Add a Reclame Aqui account

Reclame Aqui is a website that you can use to post complaints about products and services offered by various companies. Reclame Aqui is also a platform for sharing information and reviews on social business, customer service, and reputation. If you are using Reclame Aqui, you can use it from the Spr

Add an Reclame Aqui account

Add Reclame Aqui account

social

Reclame Aqui

Knowledge Base Article

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Reclame Aqui

SH
Care Console Components

Care Console offers omnichannel interaction within one platform. Agents can interact with customers and switch quickly between channels, easily manage calls, emails, web chat and social media interactions from one screen.​Access Care ConsoleTo access Care Console, follow these steps:1. Click the New

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Connections Manager: Unified Third-Party Authentication Management

Connections Manager is a unified repository for managing all authentication credentials for third-party systems such as Salesforce, Zendesk, and more. It provides a centralized and streamlined experience for creating, viewing, and managing third-party connections (authentication credentials) in Spri

26.1

marketing

Insights

social

+5

Knowledge Base Article

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Connections Manager

RS
Single Select Field

This field lets you choose a single option from the drop-down list. For example, adding a single user from the drop-downlist.The article outlines the steps to create a Single Select Field Field in Entity Studio.Creating a Single Select Field in Entity StudioNavigate to Launchpad. From the Sprinklr S

Knowledge Base Article

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Fields and Relationship

RS
Sprinklr Marketing: 19.11 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Serv

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

RS
Sprinklr Co-pilot for Benchmarking Dashboard

The Benchmarking Assistant is designed to address the relevant questions across standard use cases for your outbound content, helping you formulate marketing strategies compared to competitors.With the Benchmarking Assistant, you can leverage Sprinklr’s generative AI to obtain answers to the most pe

Insights

Knowledge Base Article

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Sprinklr AI+

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Sprinklr Social: 18.5 Capabilities and Enhancements

With Sprinklr Social’s 18.5 release updates, you can enhance community management, governance and team productivity. Leverage new channel integrations, privacy configurations, multilingual support for macros and screener forms for new user data gathering.

Sprinklr Social Release Notes

18.5 Release

Insights

18.5 Sprinklr Social Release Notes

Knowledge Base Article

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v18.5 Spring Release (May)

RS
Sprinklr Social: Patch Changes (19.5.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

RS
Conversation Timeline

Conversation WidgetAgent Customer Conversations - The conversation widget provides a timeline view of the agent-customer conversation. One can click on any point on the timeline to land on the desired message. Agent/Customer Transfers - View the number of transfers and the agents (as well as custome

Sprinklr Service

20.10

Service

26.1.1

+1

Knowledge Base Article

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Case Analytics Page Widgets

SH
Add TikTok Business Accounts

Relevant PersonasTo whom is this capability relevant?Social Media Managers / Account owners - Any user who has credentials for the Brand’s TikTok account and can authorize to add the brand’s social media accounts on Sprinklr.Use CasesWhat business problem does it solve, and what can it achieve?You c

marketing

Knowledge Base Article

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Setting Up TikTok in Sprinklr

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Voice Recording Segmentation

Increasing regulatory requirements and data privacy concerns have made unrestricted access to voice recordings a significant risk. This legacy approach complicates the enforcement of data privacy, security, and governance policies.​To mitigate these challenges and strengthen data governance, Sprinkl

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Voice Recordings