Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Schedule Callback for Abandoned Calls

In this article we will learn about how you can configure callbacks for customer who dropped with in the IVR.Business Use CasesSend Callbacks to callers who get dropped while waiting in the queue or in between IVR flow at any critical juncture like Payment, Card Blocking, Fraud, Emergency, etcCallba

Service

Knowledge Base Article

 • 

IVR Advanced Use Cases

SH
Reporting on Co-browsing

The metrics/dimensions that are available for reporting on co-browsing as well as some sample widgets are as follows: Metrics/DimensionsMetric/Dimension NameDescriptionCo-Browse Count The total number of co-browse sessionsCo-Browse DurationThe total duration of the co-browse sessionCo-Browse ModeThe

Service

Knowledge Base Article

 • 

Reporting

RS
Integrating Adobe Workfront with Sprinklr

The Sprinklr and Adobe Workfront integration creates a seamless connection between Adobe Workfront’s campaign planning and Sprinklr’s publishing workflows. With this integration, teams can plan campaigns in Adobe Workfront and automatically create draft posts in Sprinklr with the relevant metadata a

26.1

marketing

Insights

social

+3

Knowledge Base Article

 • 

Adobe

RS
Date Field

The article outlines the steps to create a Date Field in Entity Studio. Date field type allows you to enter a dateor select one from a pop-up calendar. Creating a Date Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The E

Knowledge Base Article

 • 

Fields and Relationship

RS
Call Forwarding and Dial External Number using DID Transfer Node in IVR

The DID Transfer Node in Sprinklr IVR enables call transfers to a specified destination number or SIP endpoint. This feature is commonly used to route calls to different departments, branches, or external numbers while maintaining call continuity and quality.The DID Transfer node offers the followin

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

IVR Use Cases

RS
Guided Workflow Application - UI Capabilities

This article explains the quick and toolbar actions available for managing the Guided Workflow Application. It also highlights error message configurations and confirmation prompts to prevent accidental pauses or deployments.​Quick Actions on Guided Workflow ApplicationThe following image displays t

Service

Knowledge Base Article

 • 

Guided Workflow Application

RS
Guided Workflow Display Components - Asset

OverviewThis feature is designed to streamline the process of selecting and integrating assets directly from a Digital Asset Manager (DAM) into a form or user interface (UI). Here's a more detailed breakdown of how it works: Asset Selection from DAM: This feature enables users to select assets direc

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Support for Bulk Import of Voice Cases Using Multi Case Format

A Multi-Case file format is defined for Voice cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and multiple audio recordings. Here in the metadata file, there are multiple rows where each row corresponds to one Case. ​Note: For inform

marketing

Insights

social

Service

Knowledge Base Article

 • 

Supported Format for File Based Connectors

RS
Data Management Nodes

This article explains the nodes in the Data Management section, providing an overview of their functionalities and usage within guided workflows. These nodes allow for efficient handling of data within Sprinklr’s platform, enabling users to retrieve, update, create, count, and delete records, as wel

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
How to Install & Setup the Adjust Ads Integration

Setup Adjust in SprinklrBelow are the steps you need, to ensure a seamless integration between Sprinklr and Adjust, which will help you understand the data in a unified view.Step- 1 Before You BeginProvide below Details to your Success Manager​TermsWhere It Can Be FoundAPI Token Login to your

marketing

Knowledge Base Article

 • 

Setting Up Adjust

RS
Insights Hub

The Insights Hub Report helps to generate reports on insights using standard metrics and dimensions. To add more depth and specificity to your reports, you can also incorporate custom metrics created during the configuration of insight groups.The Insights Hub Report belongs to the Conversational Ana

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Agent State Report

The Agent State Report provides details on the current state (if a user is working on a Case, idle, on call, or in another state) and availability status (available, busy, break, and so on as per configuration) of the users logged in to the platform. It helps infer the current user availability in t

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Configuring an S3 Connection

Sprinklr, a unified customer experience management (CXM) platform, integrates with Simple Storage Device (S3) to enable seamless data exchange and storage for customer-related data. S3 serves as a data connector in Sprinklr workflows, particularly for ingesting, storing, and exporting large volumes

marketing

Insights

social

Service

Knowledge Base Article

 • 

List of Supported Connector Types

SH
How to Bulk Import Ads

Use the Ads Manager to bulk import ads and upload spreadsheets containing information on campaigns, ad set, and ad information.​Importing ad and campaign-related information is an effective way to speed up your campaign process and lets you run a large number of ads within a short period. This featu

marketing

Knowledge Base Article

 • 

Getting Started

RS
Date and Time Field

Date and time field type allows you to enter a date with a specific time from a pop-up calendar. The article outlines the steps to create a Date and Time Field in Entity Studio. Creating a Date and Time Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio f

Knowledge Base Article

 • 

Fields and Relationship

SH
How to Add Notes For Agent from IVR

The Sprinklr IVR (Interactive Voice Response) system includes a node that allows you to add a note to a case or profile. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional detai

Service

Knowledge Base Article

 • 

How to Setup Business Logic

SH
Adding a Microsoft Exchange Email Account

A Microsoft Exchange email account is a type of email account that uses the Microsoft Exchange Server for email communication. Microsoft Exchange email accounts are commonly used in businesses and organizations of all sizes, as well as by individuals who require advanced email and collaboration feat

Service

Knowledge Base Article

 • 

Setting up Email Accounts

SH
Capabilities and Limitations of the Audience Manager

Retargeting custom audiences is an effective way of remarketing to keep your brands in front of bounced traffic after they leave your website. This will help you unlock the full potential of your advertising strategy by reaching the major chunk of users who do not convert right away. In this referen

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Use Sampling in Listening

Learn how to apply Sampling on a Listening Topic in order to retrieve a percent sample rather than all results.Samples are used to make inferences about populations. Sampling helps you to collect data from vast mentions and reflect the results quite near to the original population size because they

Insights

Knowledge Base Article

 • 

Topic Management

SH
Unified Analytics Dimensions

Dimension Display NameDescriptionDateThe calendar Date on which the activity occurredDay of the weekThe name of the day of the week on which the activity occurred.Media TypeView your data by the type of media in your ad. Media can include image, video or both image and videoOutbound Post (Unified An

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

 • 

Create & Manage