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Paid Rule Engine Overview

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.​The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

New Article

+4

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Configure Wait Time Queue IVR

The Wait Time Queue IVR helps you manage customer calls when all agents are busy. Instead of leaving callers on hold without updates, the IVR guides them with clear options and information.​With this setup, customers can:Hear their estimated wait time.Request a callback.Switch to another channel, su

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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How to Setup Business Logic

RS
Upgrade Live Chat SDK on Flutter

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.Current ReleaseLive Chat SDK Current Release: 14.0.0Upg

Service

Knowledge Base Article

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Flutter

SH
How to Configure Color Tags in Ads Manager

Sprinklr Ads Manager allows you to have an overall view of all your ad entities with a number of customizing options, such as configuring columns viewable at each level. In addition to this, if you want to track specific value ranges and make the edge cases stand out, you can use its Color Configura

marketing

Knowledge Base Article

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Ad Campaign Analysis

RS
Managing Undelivered Emails in Sprinklr

Managing outbound email delivery can be challenging, especially when messages fail to reach recipients without providing agents with clear visibility into the reasons. Sprinklr provides a robust mechanism to detect, capture, and manage undelivered emails (bounced messages) sent through Amazon Simple

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Automated Detection, Tagging, and Handling of Undelivered Emails

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Manage Statuses

Overview Within Status management, you can edit or delete a Status. Edit a Status Hover over the Status's Options icon  and select the Edit option.   Upon updating Status details, click Save to save your changes. Delete a Status H

experience:space

marketing

Insights

article:howto

+8

Knowledge Base Article

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User Management

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Historical backfills for your Topics

Make informed decisions with historical context & dig deeper to surface accurate insights.Data-driven research provides an accurate analysis & drives business decisions with actionable insights. If any message, post, or article is being analyzed in isolation it misses the associated context

Insights

Knowledge Base Article

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Topic Management

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Add a Delegate in Distributed

PersonaDistributed User Use CaseDistributed users can now add delegates who can work within the Distributed platform, abiding by the permissions given by the distributed user. The delegate invited by the user to the platform can access some/all the accounts for which the Distributed user is the Acc

social

Adding a Delegate in Distributed

Delegate in Distributed

Social - SES

+2

Knowledge Base Article

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Governance (Distributed User)

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Sprinklr Social: 26.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

social

Sprinklr Social

Social RN 2026

New Article

+1

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Quick Filter in Locked Mode

Quick Filters (QFs) are essential tools that help you personalize the data you view in dashboards without altering the underlying data or structure. This feature is a subset of Quick filters and explains the presence of Quick Filter in Lock Dashboad Experience. This is a user governed entity, and sh

social

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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View paid and owned content in Editorial Calendar

Unified Campaign Planning: Organic Campaign & Paid InitiativesView your paid and organic campaigns in one place within Sprinklr. Enable Campaigns & Paid Initiatives as the visible content type to have a unified view.​You can utilize the standard editorial calendar board named “ Unified Campa

Editorial Calendar

marketing

Unified Calendar

Knowledge Base Article

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Paid Content

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How to Apply Custom Fields to Ads using Paid Pre Publishing Rules

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/Paid Initiatives before publishing them. This capability improves the Paid Initiative configuration process through automation befo

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configuration

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Setting Up Survey Distribution Using Anonymous Link

With Anonymous Link Distribution, you can share your surveys through a single link while maintaining participant anonymity. This makes collecting feedback without tracking identifiable data easier and ensures unbiased responses. Additionally, you can monitor basic performance metrics like response c

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution

RS
Conversation Timeline

Conversation WidgetAgent Customer Conversations - The conversation widget provides a timeline view of the agent-customer conversation. One can click on any point on the timeline to land on the desired message. Agent/Customer Transfers - View the number of transfers and the agents (as well as custome

Sprinklr Service

20.10

Service

26.1.1

+1

Knowledge Base Article

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Case Analytics Page Widgets

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Create Scheduled Exports to keep your team informed

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Insights

Create Scheduled Exports

Knowledge Base Article

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Scheduled Exports

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Ad Comment Moderation for X

Learn about the new Twitter comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?NotesThe table below provides you with information about the types of comments that can be

marketing

Twitter

Ad Comment Moderation

Advertising

Knowledge Base Article

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Twitter

RS
Agent Current Attributes Reporting

The Agent Current Attributes report provides a detailed overview of all User/Agent attributes within the Sprinklr System. This encompases details including - User System Properties, User Custom Fields, Routing Skills-Proficiencies and other Routing Settings.The Agent Current Attributes report belong

Service

Knowledge Base Article

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Detailed Report Glossary

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Export MetaData Report

The Export MetaData Report shows detailed information about the Scheduled Exports that are run from the system. It provides details, including the type of export, export file, export URL, the date and time when it was triggered, the details of the agent who triggered it, and more. The Export MetaDat

Service

Knowledge Base Article

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Detailed Report Glossary

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Compare Voice of Fan

Effective customer satisfaction monitoring is essential for the growth and development of any organization. Gathering customer opinions and feedback can help you identify pain points and develop strategies for improvement. Using the Compare Voice of Fan standard dashboard, you can find key insights

Insights

Compare Voice of Fan

Knowledge Base Article

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Standard Dashboards in Benchmarking