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Adding Special Pages in the Survey

Sprinklr Surveys offers six Special Pages that help you deliver important information to respondents at different stages of the survey journey. These pages, Introduction, End Page, Already Submitted Page, Expired Page, Paused Page, and Quota Filled Page, are not intended for questions but can be ful

Sprinklr Insights

26.1

Insights

New Article

+3

Knowledge Base Article

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Special Pages

SH
Create Snapchat Reach and Frequency Campaign

Snapchat's Reach and Frequency buying allows advertisers to purchase reach-optimized campaigns via the API, provided to advertisers to plan and buy campaigns in advance.​

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Extract ERD – Data Model & Relationship Documentation

This document provides an overview of the Extract Entity Relationship Diagram (ERD) for all Voice, Digital, and Agent data extracts. The ERD shows the physical data model created from the available extracts and acts as the primary reference for understanding how data connects across domains. It expl

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Extract ERD

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Reddit Ads Reporting Dimensions

Leverage this detailed list of all Reddit Dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Reddit dimensions in Ads ReportingThe table below helps you to understand the Reddit Channel Dimensions and descriptions along with thier corresponding Dimension name

marketing

Knowledge Base Article

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Reporting and Analytics

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Sprinklr Integration with Salesforce Service Cloud

Salesforce cases can be created, linked, and monitored directly in Sprinklr. Care agents have immediate visibility of the progression and status changes of cases and the opportunity to make updates along the way. Collaboration between agents and social teams is enhanced as cases exchange hands, with

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Upgrade to HTTP/2 or HTTP/3

If you are currently using HTTP/1.1, upgrading to HTTP/2 or HTTP/3 is highly recommended. This upgrade introduces substantial advancements over HTTP/1.1, such as optimized website performance and a seamless user experience. Upgrading to HTTP/2 or HTTP/3 will help optimize your website's speed,

Knowledge Base Article

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Troubleshoot & FAQs

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Daily Share Limits Configuration and Enforcement for Advocates on LinkedIn and X

OverviewDaily Share Limits allow administrators to control how many posts an advocate can share per day on LinkedIn and X (erstwhile Twitter). This helps prevent oversharing, protects brand reputation, and ensures advocates distribute content responsibly across their social networks. The limit is ap

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Content Administration

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Adding a SMS account

This feature allows brands to seamlessly integrate their SMS Business Account with Sprinklr. Once connected, the account can be used to send SMS surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through SMS.Business Use CasesFa

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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SMS Distribution

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How to Configure Approval Workflows for Ad Campaigns & Creatives

Approval Paths can use a combination of Approval Queues, Tiered Approvals, and Rules to provide governance over your Ads. Below, we'll explore how you can define and automate approval paths for Ads to ensure that it adheres to your team's workflow and approval requirements.​ In this a

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Advanced Use Cases

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Activate Instagram Sharing in Advocacy

Starting with release 19.11.1, from 2nd December 2024, advocates will no longer be able to connect their personal Instagram profiles to the advocacy site. Due to a recent change from Meta, we are discontinuing the ability to connect and reauthorize Instagram personal profiles within Sprinklr Advocac

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

RS
Configure Custom Webhook Header Fields for Inbound IVR Calls

Sprinklr supports extracting custom SIP header fields from inbound IVR calls using the Expose Custom Headers From Provider Webhook setting in the Voice Configurator section. This feature allows administrators to map and utilize metadata—such as SIPCallID, P-Asserted-Identity, and User-to-User—for dy

Service

Knowledge Base Article

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Configure Custom Webhook Header Fields for Inbound IVR Calls

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Third Pane Activation

Third Pane Activation controls which third pane is shown to which users. This allows administrators to tailor contextual information based on personas, roles, user groups, or individual users.You can create multiple third panes for the same entity. Third Pane Visibility determines:Which third pane o

Knowledge Base Article

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Third Pane Visibility

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Reporting on Alerts

Sprinklr provides reporting on alerts using the following metrics and dimensions. Dimensions/MetricsDescriptionAlert NameThis is the name of the alert.Alert Created TimeThis is the time at which the alert is created in Sprinklr.Alert ModuleThis is the module for which the alert is created. Alerts Co

social

Reporting - SES

Social - SES

Knowledge Base Article

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Alerts in Reporting

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Compose Facebook Social and Political Ads

Leverage social and political ads from Facebook to publish ads related to sensitive social and political topics and make more conversions by attracting more audiences. Social and Political issues are sensitive topics that are heavily debated and seek to influence public opinion. Hence, Facebook requ

marketing

Knowledge Base Article

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Facebook Ad Formats

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Sprinklr AI Agent

Sprinklr AI Agent enables organizations to design, configure, and deploy AI‑powered virtual agents that automate tasks and support users across digital channels. It provides a centralized interface to design agent behavior, create workflows, add knowledge sources, and configure system settings. Orga

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Manage AI Agents

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Sprinklr API Usage Reporting Dashboard

You can create a custom API Usage Report in Sprinklr to monitor your Sprinklr API usage. The report uses the Unified Log Reporting data source to provide real-time and historical insights into your Sprinklr API usage.Key Features The API Usage Report offers the following features: Captures real-time

Knowledge Base Article

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API

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Manage Leads

Manage Leads is the capability that enables campaign managers in an outbound contact center to dynamically control and optimize the flow, prioritization, and utilization of leads present in campaigns. Manage Leads allows campaign managers to Temporarily boost, Close, re-open, configure attempts on l

Service

Knowledge Base Article

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Manage Leads

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Reporting on Video Calls

Video call is a feature that allows brands to make one way or two way video calls on web/mobile. By creating reporting widgets, you can measure the performance of video calls and analyze how it helps brands in providing a more engaging connection with customers.To configure a reporting widgetClick t

Service

Knowledge Base Article

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Module Wise Use Cases

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Creating a Dataset

This module allows you to design personalized reporting dashboards to evaluate survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-adjustable perspective. With this feature, you can choose pert

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

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Overview of Agent Copilot Architecture

The Agent Copilot is built on a modular and scalable architecture. It is designed to manage user interactions and deliver intelligent responses using a combination of AI services and Sprinklr capabilities. This section provides a detailed overview of the core components and how they work together to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Introduction to Agent Copilot