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Conversation Cluster report: Actions & interactions

In this article, we will help you get familiar with the actions and interactions you can take in the Conversation Cluster report.After creating and analyzing the Conversation Cluster report in Conversation Insights, there are several actions and interactions you can take in the Conversation Cluster

Insights

Conversation Cluster Report

Knowledge Base Article

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Conversation Cluster Report: Actions & Interactions

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Historical backfills for your Topics

Make informed decisions with historical context & dig deeper to surface accurate insights.Data-driven research provides an accurate analysis & drives business decisions with actionable insights. If any message, post, or article is being analyzed in isolation it misses the associated context

Insights

Knowledge Base Article

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Topic Management

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Create Conversation Insights Reports

Learn how to create a Conversation Cluster report in Conversation Insights to leverage millions of digital conversations to power your market research.With Conversation Insights, you can create an AI-powered Conversation Cluster report using which you can gain rich insights into the competitive land

Insights

create conversation cluster report

Conversation Insights

Knowledge Base Article

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Create Conversation Cluster Report in Conversation Insights

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Appointment Booking Reporting

Following are the metrics and dimensions used for appointment booking reporting widgets.​Past Reporting: CountFuture Reporting: Task CountCommon Metrics:Appointment Slot DurationAppointment DurationAppointment Slot CapacityAll DimensionsAppointment StatusAppointment Status ReasonAppointment Assigned

Service

Knowledge Base Article

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Reporting

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Standard Persona Apps

Persona Apps in Sprinklr combine the functionalities related to a specific task or role into a unified interface. They provide a focused view of the Sprinklr platform, making it easier to perform daily activities without switching between multiple tabs. With dedicated homepages for a quick overview

Standard Persona Apps

Persona Apps

Knowledge Base Article

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Platform Modules

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How to Export Ad Creatives from the Ads Creative Library

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats an

marketing

Knowledge Base Article

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Export Ad Creatives

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Agent Self Monitoring - Voice (Inbound)

The Agent Self-monitoring Reporting Dashboard (Inbound) is a standard dashboard created for agents to provide a quick summary of an agent's inbound call activity. As an agent, you use this dashboard as a self-evaluation tool and view your performance for the selected timeframe. The dashboard pr

Service

Knowledge Base Article

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Overview of Simplified Inbound Agent Experience

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Create Time Off Activities

Time Off Activities are scheduled periods when agents are unavailable for regular duties due to planned or urgent absences. Agents can request these Activities in advance for reasons such as casual leaves, earned leaves, sick leaves, and more. Additionally, Workforce Managers can assign Time Off Act

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Manage Activities

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Configure Dialogue Tree Tool in Agent Copilot

The Dialogue Tree tool in Agent Copilot lets you design structured, guided conversations. You use this tool to define how an agent asks questions, captures inputs, and passes information to subsequent steps in a workflow.A Dialogue Tree helps:Collect consistent information from usersReduce free-form

Knowledge Base Article

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Supported Tools

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Alerts in Engagement Columns

Alert columns in Engagement dashboards help you monitor any crisis event in real time.The Engagement columns are populated by alert cards that help with the following –A snapshot of the alert instance Prediction of future trends (limited to aggregated volume-based metrics) on Smart alerts Actionabil

Insights

Knowledge Base Article

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Alerts in Engagement Columns

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Community Alert Manager

Sprinklr allows you to configure alerts directly from any reporting widget, making it easy to monitor specific trends. This is the simplest and most efficient way to set up an alert within the platform. All data filters applied to the widget are automatically carried over to the alert configuration,

Service

Knowledge Base Article

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Reporting

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What is Advanced Publisher?

The advanced publisher enables marketers to create and plan all their marketing content. You can schedule or publish across various social as well as digital channels simultaneously as it is an omnichannel publisher. With this tool, you can plan and schedule your social media posts in advance, ensur

Advanced Publisher

marketing

publishing

Full Page Publisher

Knowledge Base Article

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What is Advanced Content Publishing?

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What are Intent Models?

OverviewIn the world of conversational AI, understanding user intent is crucial for building effective and engaging chatbots and virtual assistants. Intent models play a significant role in this process, enabling machines to comprehend and respond to user queries accurately. In this blog, we will de

Service

Knowledge Base Article

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Setup NLU-Based Intents

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Introduction to Conversational AI

OverviewSprinklr’s Conversational AI is designed to optimise customer interactions by utilising advanced Natural Language Processing (NLP) algorithms to comprehend and engage with customers, thus ensuring efficient communication. Conversational Agents (Chatbots)Conversational agents, often called ch

Service

Knowledge Base Article

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What is Conversational AI

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Add an Email Marketing Account to publish emails in bulk

In this article you will learn how to add an Email Marketing Account in SprinklrHow to set-upIt is necessary to get the domain verified as a prerequisite in order to send the emails using the domain. You can follow the following steps to get your domain verified:Raise a support ticket at tickets@spr

Email Marketing Account

marketing

Social Accounts

Domain Whitelisting

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Knowledge Base Article

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Setting up Email Marketing 

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Counter Widget

The Counter widget provides a simple and intuitive way for users to have a quick summary of a key performance indicator (KPI) or metric, like the number of mentions or the number of distinct users for the applied filters. The widget also allows the users to drill down into more detailed information

Insights

Counter Widget

Knowledge Base Article

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Types of Widgets

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Filter Group Message for Telegram

In this article, you will learn about how to filter out group messages in Engagement Columns. Similarly, you filter the group message within the Rule Engine. To Filter Group Message in Engagement Columns Click the New Tab icon . Under the Sprinklr Social tab, cl

social

Service

Knowledge Base Article

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Telegram

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Smart Summary on Case Closure via After Call Work

After a call between an agent and a customer ends, Sprinklr AI+ generates a summary of the conversation using transcribed messages in the ACW (After Call Work) form.How does it work?To generate a summary, the transcribed voice messages between the brand and the customer will be sent to Sprinklr AI+

Service

Knowledge Base Article

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Agent Assist

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Create Time Off Requests Using Sprinklr Mobile Application

Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.Follow these steps to create a Time Off request using the Sprinklr mobile application:​​​On the Sprinklr mobile application, tap

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Create Requests

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Sprinklr Service: 20.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)