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Sprinklr VoiceConnect Overview

Sprinklr VoiceConnect is a cloud-based voice integration layer that connects traditional telephony systems with the Sprinklr Contact Center as a Service (CCaaS) platform. It supports inbound and outbound voice communication using standard telephony protocols and enables secure, high-quality voice in

Sprinklr Service

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Introduction to Sprinklr VoiceConnect

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Use Cases of PCI-Compliant Secure Forms

PCI compliance is used in a variety of industries and situations where sensitive payment information is collected stored, or transmitted. Some common use cases includeOnline RetailE-commerce websites must comply with PCI standards in order to accept credit card payments onlineHealthcareHealthcare pr

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PCI Compliant Secure Forms

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User Opt-in and Opt-out methods

IntroductionBefore you are allowed to send notification messages to customers on WhatsApp, you must first receive consent from the customer to communicate with them via an explicit opt-in process. This is a mandatory requirement from Whatsapp as they don’t want businesses to spam their customers.​Re

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Advanced Use Cases

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

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Ad Comment Moderation

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Supported Channel Actions

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Pinterest Performance+ Optimization

Pinterest Performance+ combines Pinterest’s automation and AI-powered features to simplify campaign creation and boost campaigns to maximize ad impressions. In this article, you will learn how to enable Pinterest Performance+ for your Paid Initiatives in Sprinklr. You can enable Performance+ in fou

marketing

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Publish Pinterest Ads

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Standard Analytics Report

The Standard Analytics Tab is a system-generated report for surveys that aims to provide users with meaningful analysis with no user effort. It contains one section for each question; depending on the question type, it can have multiple widgets for a question. It also provides the following AI-power

Insights

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Standard Analytics

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Configure Actions Section for Record Manager

The Actions Section in the Record Manager allows you to add various interactive elements that can enhance the user experience by enabling them to perform actions directly from the Record Manager interface. This section includes options like Global CTAs, Header Actions, and Upfront Filters to facilit

Knowledge Base Article

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Configure Action Section for Record Manager

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Sprinklr Copilot for Social - Content Generation and Optimization

OverviewSocial Copilot enhances content creation within the Social Planner by enabling users to generate and optimize textual content such as post captions and comment responses. This feature helps streamline content workflows and improves efficiency in managing social media communication.Currently,

Publishing - SES

Sprinklr Social

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Social Copilot

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Create Listening dashboard widgets to visualize data in real-time

Learn how to create Listening Dashboard Widgets in Sprinklr Insights to visualize data for multiple metrics in real-time.Listening Dashboard Widgets are customizable widgets that you can add to a Listening Dashboard to visualize data. They allow you to engage with relevant data sets and help you lis

Listening Widget

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Difference Between Standard and Custom Dashboards

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Listening Dashboards

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Instagram Channel Updates

April 2025With the release of Graph API v22, receiving usernames of profiles commenting on Instagram ad posts now requires additional account linkages. To access this data, your Instagram account must:Be linked to a Facebook PageHave both the Instagram account and Facebook Page under the same Busine

social

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Getting started - Instagram

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Dashboard and Widget-level Account Health Alerts in Reporting

Effective account management hinges on understanding the underlying reasons behind inactivity or other issues. In the past, the inactive filter on the Account Screen helped identify deactivated accounts, but it didn’t provide insight into why the account was inactive—whether due to expired tokens, m

social

Account Health Alerts - SES

Social - SES

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Account Health Alerts

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Email Notification Management in Sprinklr

Overview The Email Notification Management feature in Sprinklr allows administrators to selectively block specific types of email notifications from being sent to selected users or user groups. This ensures better control over communication and helps avoid unnecessary or irrelevant email clutter for

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Governance - SES

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Others

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Adding a WhatsApp Account

This feature allows brands to seamlessly integrate their WhatsApp Business Account with Sprinklr. Once connected, the account can be used to send WhatsApp surveys and perform other actions within the platform, enabling streamlined communication and customer engagement directly through WhatsApp. Admi

Sprinklr Insights

Insights

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WhatsApp Distribution

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Sprinklr Mobile and Tablet Application Homepage

The Sprinklr Mobile App Homepage for Quality Manager (QM) and Conversational Analytics (CA) personas is the first screen you see when you open the Sprinklr mobile or tablet app. It provides a centralized, real-time view of quality, performance, and customer conversation insights through configurable

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Supported Features

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Benchmarking metrics & dimensions glossary

Have you ever been confused about what a data point in your Benchmarking dashboard means? This article will take you through all the metrics and dimensions which are currently present in Benchmarking, what they mean, and which sources are supported by each of them.   This document is intended to pro

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Benchmarking Metrics

Benchmarking Dimensions

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Benchmarking Glossary

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WhatsApp Message Template Guidelines

Message templates are reviewed daily by a Meta team. We are committed to responding to template submissions within 48 hours, excluding weekends and holidays.RejectionsIf your message templates have been rejected, it may have been for one of the following reasons.Formatting is incorrectProofread your

marketing

WhatsApp Message Template Guidelines

WhatsApp Message

Message Template Guidelines

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WhatsApp Message Template Guidelines

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Access New Third Pane Experience for Outbound Columns

What is New Third Pane Experience for Outbound Columns?The New Third Pane Experience for Outbound Columns provides a snapshot overview of the message and allows you to perform Quick Actions. Actions available may vary depending on the type and status of the message. You can access the enhanced Messa

Engagement - SES

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Message Third Pane

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How to Apply QA Checklists in Ads Composer

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating this process, you can enhance governance and streamline the approva

marketing

ADS_CHECKLIST_POPULAR

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Ads Composer Application

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CreatorIQ Integration with Sprinklr Reporting

Overview Influencer marketing is a core part of modern brand strategy. CreatorIQ helps brands discover, manage, and measure influencer campaigns, while Sprinklr Reporting enables unified measurement across social channels. The CreatorIQ–Sprinklr Reporting integration allows brands to analyze influen

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Creator IQ

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Assign Mandatory Message Approval

Overview If you are a Sprinklr Administrator, you may assign mandatory approval for published posts by select team members. An example use case would be if a member of your team is responsible for producing content related to a regulated industry and would require the approval of the legal team bef

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Approval