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CreatorIQ in Engagement Dashboards

OverviewCreatorIQ is a top influencer marketing platform that helps enterprise brands and agencies discover, manage, and measure influencer campaigns at scale. This article outlines how CreatorIQ data appears within Sprinklr.​Message Creation & TypeFor each post within your selected CreatorIQ ca

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Sprinklr Social

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Creator IQ

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How to Create Alerts for Account Addition, Deletion and Updation

The Alert Manager now includes a new Account alert type, giving you real-time visibility into important account-level changes. These alerts help improve governance, security, and transparency across your workspace.Account Events That Trigger AlertsAccount alerts are triggered when an account is crea

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Sprinklr Social

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Alert Management

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Sprinklr Social: Patch Changes (18.5.3)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

marketing

Insights

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v18.5.3 (July)

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Get Started with BYOM in AI+ Studio

Sprinklr follows an LLM-agnostic approach to Generative AI, giving you the flexibility to choose the language model that best fits your business needs. Along with Sprinklr’s in-house and partner models, you can use the Bring Your Own Model (BYOM) option to integrate your internally developed LLMs di

Sprinklr Service

marketing

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social

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Add Support for BYOM

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Triggering rules in Outbound Calls

The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, etc., that are implemented on messages, cases, and profiles. The Rule Engine works as an If-Then statement. If an asset (like a message or a profile) meets a specific condition that you set,

campaign management

Service

Voice

Knowledge Base Article

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Other Campaign Use Cases

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Smart Rules for Listening

Every day, millions of conversations happen across the internet on a wide variety of topics. What if you could capitalize on those conversations and deliver relevant, personalized ads to social media users in real-time?​We are introducing Sprinklr Smart Rules for Listening. As a part of Sprinklr Mar

marketing

Knowledge Base Article

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Configuring Smart Rules

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Matrix Question

Matrix-type questions, also known as grid questions, present respondents with a series of statements or items to evaluate using the same set of response options. These questions are displayed in a grid format, with rows representing the statements and columns representing the response choices.For ex

Sprinklr Insights

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Survey Questions

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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Service

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Use Instagram Hashtags Manager to manage your hashtags

To get your hashtags in the hashtag manager, create a Topic with a set of hashtags that you want to monitor and save your Topic & make sure fetching is turned on. Any hashtag entered in any query will appear in the hashtag manager if your Topic is active i.e. fetching is turned on for your Topic

Insights

Knowledge Base Article

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Activate Instagram Hashtags

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Trigger Survey Inside the Live Chat Widget

Agents can trigger surveys directly inside Sprinklr Live Chat to collect customer feedback in real time. By embedding surveys within the conversation flow, brands can reduce clicks and create a seamless, consistent user experience, helping boost response rates and capture valuable insights instantly

Knowledge Base Article

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Live Chat Survey

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Customize Zero Shot Intents through AI+ Studio

OverviewAI+ Studio is a unified platform designed to manage various AI+ features across Sprinklr’s product suites. It enables businesses to streamline the integration and deployment of AI capabilities with ease. From model configuration to deployment, AI+ Studio offers a flexible and intuitive inter

Service

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GenAI-Based Intents and Entities(Zero Shot)

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Detect copyright violations while publishing videos

While uploading a video on Instagram (Reel, Carousel video or Story), you can detect if that video is copyrighted or not. This capability helps you abstain from copyright infringement or plagiarism.Note: This capability is only supported for Instagram channel.Steps to Check Copyright Issues While Pu

social

Knowledge Base Article

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Other Publishing Capabilities

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TikTok Smart+ Campaigns

Running successful ads requires businesses to invest time and resources to meet their performance goals. Smart+ Campaigns simplify this process by allowing you to create a single, AI-powered campaign that supports all your performance objectives. Automating the process to manage campa

marketing

Knowledge Base Article

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Publish TikTok Ads

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Use Case Hub Configuration

With the Use Case Hub, organizations can execute use cases in just two guided steps. By tapping into Sprinklr’s brand database and built‑in industry intelligence, the hub delivers actionable insights tailored to business objectives. Across industries, whether retail, financial services, technology,

Sprinklr Insights

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Insights

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Use Case Hub

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TikTok Reach and Frequency Campaigns

Control the audiences you reach and the number of times they are exposed to your ad messaging through transparent media planning and predictable delivery of branding campaigns.Reach & Frequency (R&F) is a campaign buying type on TikTok that lets you control the audiences you reach and the nu

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Privacy Workflows

In order to operate one of the Privacy Cloud's four options for Data Subject Rights, you must use Sprinklr's Workflow Engine (also referred to as Privacy Workflows) to apply the actions. There is a default workflow in place for each of the options listed under the Data Subject Rights within the

marketing

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Privacy Guides

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Export Voice Recording using Data Connector

The Data Connector Export feature in Sprinklr enables voice administrators to automate the extraction and export of voice recordings (e.g., .wav, .mp3) and their metadata. With an intuitive UI and no dependency on backend setups, you can create, manage, and schedule extracts on-demand or at regular

Sprinklr Service

26.4

Knowledge Base Article

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Voice Recordings

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Community Management Persona App

Centralize your engagement and community management efforts by bringing in all your dashboards into the Community Management persona app. You can leverage the persona app overview page to get a top-level summary of how much people are engaging with your brand and your responses. This article detail

Community Management Persona App

Community Management

Engagement - SES

persona app

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Community Management & Insights

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Instagram Post Preview Changes

Important UpdatePost previews for certain inbound Instagram posts will be available via a Click to View option starting October 1, 2025.Beginning October 1, 2025, Meta will deprecate the oEmbed API endpoint, which impacts how Sprinklr displays previews for some Instagram posts. For these posts, inst

social

Channels - SES

Social - SES

Knowledge Base Article

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Instagram Post Preview Changes

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17.7 Usability Updates in Presentations

From 17.7 onwards, users will experience some usability features on Sprinklr. All new presentation slides generated will by default support multiple charts instead of one chart at a time, as aligned to the dashboards from which they are generated from. Further, presentations will support rolling sta

Export Reporting Dashboard as Presentation

Display - SES

Generate Presentation

Integrate Presentations in Reporting

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Display