Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Getting Started with Live Chat Commerce

Live Chat Commerce improves your customers' shopping experience by enabling catalogue browsing, product discovery, real-time personal shopper assistance, and personalized recommendations. It also empowers agents to enhance the customer's purchase experience by providing a "Personal Shopper" experien

Service

Knowledge Base Article

 • 

Live Chat Commerce

SH
Sending Canned Responses from Agent Console

Use Canned Responses in Agent Console and Care Console to deliver on-brand, quick answers to routine customer questions.Canned Responses are predefined brand-compliant responses to routine customer questions such as 'how can I add a credit card to my account' or 'how do I apply for a refund'. You ca

Service

Knowledge Base Article

 • 

Agent Console (Legacy)

RS
Understanding Status Codes and Process Variables in Guided Workflow

OverviewStatus codes in Guided Workflow are essential for tracking the success or failure of API calls. This guide explains how to retrieve, display, and store these status codes effectively within your workflow.Retrieving Status CodesTo access the status code of an API node, use the predefined proc

Service

Knowledge Base Article

 • 

Creating a Guided Workflow

RS
Integrated Project Planning with Content Marketing

You can now manage your projects, tasks, campaigns, events, and messages in one unified tool, through the integration with content marketing. This integration allows you to plan and track everything simultaneously with a flexible project and task planning interface that resembles a spreadsheet, mult

marketing

Knowledge Base Article

 • 

Integrated Project Planning With Content Marketing

SH
Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.March 2023Linkedin Polls - Sprinklr empowers Social Media Managers/Publishing Supervisor to publish Linkedin Polls by integrating Linkedin Poll API to publish and fetch Linkedin Poll Posts. You can use Linkedin Polls posts in Quick publisher &

Service

Knowledge Base Article

 • 

Engagement on Linkedin

RS
Adding embedded code within website

Website Distribution enables companies to obtain immediate feedback from their website visitors by integrating surveys on selected web pages. This feature assists in collecting information about user experience, preferences, and behaviors, allowing for data-informed decisions to enhance website usab

Sprinklr Insights

New Article

26.4

Knowledge Base Article

 • 

Website Distribution

SH
Use-Cases of Record Page Builder

​Increase/Decrease the Height of a WidgetThe height of a widget can be increased by changing the same in settings. When clicked on a particular widget as shown in the screenshot below. For Example, within Settings, you can set the height of a widget to 50 rem, depending on the requirement. ​​Channel

Service

Knowledge Base Article

 • 

Use Cases of Agent Desktop Layout

SH
How to Use Agent Monitoring?

The Agent Monitoring screen provides supervisors with a comprehensive view of their team's status and activity. Supervisors can monitor their agents' availability, current cases, and activities in real-time, allowing them to proactively manage and support their team. Supervisors can monitor agents f

26.1

Sprinklr Service

20.10

Service

+3

Knowledge Base Article

 • 

How to use Agent Monitoring?

SH
How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

 • 

Common Use Cases

SH
PR Monitoring via custom dashboards

As a PR manager, monitoring a crisis is as critical as identifying one. A PR manager needs to track the extent and direction of any crisis event to avoid any surprises and drive brand reputation. With Media Monitoring & Analytics' dashboards, customized reporting can be set up to track any

Insights

Knowledge Base Article

 • 

PR Monitoring via Custom Dashboards

SH
Permission Added to Control Access to Message-Level Data in Reporting

Overview A new Reporting permission has been added in Sprinklr to control users' ability to drill into data in Reporting. This permission can help brands provide users the ability to analyze data while protecting sensitive message-level information that can be drilled into from Reporting.

cloud:core

marketing

release:10-1-0

Insights

+7

Knowledge Base Article

 • 

Roles and Permissions

RS
Salesforce Package Release Notes

Version 2.18 Bug Fix: Added fallback for object type as case if it’s not defined. Version 2.17 Enhancements: As part of the API infrastructure update initiative from Sprinklr, named credentials have been updated to call api3.sprinklr.com instead of api2.sprinklr.com. As part of the API infrastructur

marketing

Insights

social

Service

Knowledge Base Article

 • 

Package Release Notes

SH
Create a Haptik Column

After the Haptik account is added, you will be able to pull in all your native Haptik Conversations. In the Engagement Dashboard, Sprinklr offers two Haptik column types that can be added to the dashboard. These columns differ by the message type displayed. Haptik Inbox column will include brand and

experience:space

article:howto

Haptik

feature:spe

+7

Knowledge Base Article

 • 

Haptik

SH
Show Sensitive User Information

Summary:Sprinklr will only show sensitive information after confirmation from the user. Sensitive information such as Username, Email ID, User Type is displayed on the user list window in clear text. This leaves the information open to shoulder surfing type of attacks.View/Hide Sensitive Information

social

Knowledge Base Article

 • 

Getting started

RS
Screen Recording Overview

Sprinklr Screen Recording enables organizations to capture both on-screen activity and agent voice interactions during customer service calls. This capability helps teams evaluate agent performance, maintain regulatory compliance, and continuously enhance service quality.Improved Training: Screen re

Knowledge Base Article

 • 

Screen Recording

SH
Explore Lens in Benchmarking

In Benchmarking, you can create Explore Lenses, which are dashboard-based overlays. You can apply these Explore Lenses to a Benchmarking widget and view data from the specified widget visualized in the widgets of the applied lens. You can use an Explore Lens to gain a quick understanding of the data

Insights

Explore Lens

Explore Lens in Benchmarking

Knowledge Base Article

 • 

Advanced Concepts

SH
Nominating Messages on Community to Create Articles

A community moderator can nominate a community post to be converted into a Knowledge Base article to promote collaborative knowledge building. Next, using Nominations Manager, content moderators can review/accept/decline all the community posts nominated for article conversion in a seamless manner.N

Nominated Messages

Knowledge Base

Service

Community

Knowledge Base Article

 • 

Nominate Messages on Communities to Create Articles

RS
Manage Deactivated Accounts from Quick Publisher: Add, Re-Add, and Admin Notifications

Introduction You can now add new accounts, re-add or notify the admin about deactivated accounts directly from  Quick Publisher (QP). Add Account in Quick Publisher (QP) Screen  We are introducing an Add Account button to the Selected Accounts field in the QP window. Clicking this button will take y

Publishing - SES

social

Social - SES

Knowledge Base Article

 • 

Advanced capabilities

SH
Compose Snapchat Commercial Ads

Snapchat Commercials are non-skippable six-second or more video ads that appear within Snap Ads. You can compose Snapchat ads using this new video ad format from the Sprinklr Ads Composer.Use CasesDrive awareness using unskippable video ads that appear during high-quality pr

marketing

Knowledge Base Article

 • 

Compose Snapchat Ads

RS
Reaction Campaigns User Flow

The Reaction Campaign in Sprinklr Advocacy empowers Advocates to automatically like brand posts using their connected social accounts. Admins initiate campaigns, prompting users to opt in, and opted-in users have brand posts automatically liked on their behalf.  Users will get a pop–up notification

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

End Users