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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

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Setting up Queues based routing

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Adding Cases to Queues

Unified Routing in Sprinklr is powered by AI and machine learning algorithms that analyze the content of the message, as well as the customer's history and profile, to determine the best course of action. This ensures that customers receive fast, personalized, and accurate responses to their in

Service

Knowledge Base Article

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Setting up Skill based routing

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Create HSM Template through Source Agnostic Channel

In Sprinklr, you can create and manage Highly Structured Message (HSM) templates without binding them to a single WhatsApp account. Instead, templates are associated with a Source Agnostic Account, enabling cross-account reuse, simplified governance, and easier rollout of messaging assets across reg

Service

Knowledge Base Article

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Source Agnostic

RS
Generating Personalized Links Using Profiles

This functionality enables you to generate customized and trackable links for every contact, making it easier to create survey links specifically designed for individual respondents based on their profile information and metadata. You can choose from individual Profiles, Profile Lists, or more advan

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Personalised Links

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Connect External SOAP API with Sprinklr

Sprinklr enables you to configure external SOAP APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a SOAP External API i

26.1

Sprinklr Integrations

Updated Article

Knowledge Base Article

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Configure an Extension in Sprinklr

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Styling Survey: Styling in Presentation Mode

Presentation Mode in survey design provides a full-screen, single-question-per-page layout that boosts respondent focus and engagement. This immersive style creates a distraction-free environment, guiding participants smoothly through the survey while preserving a clean, polished look.For the busine

Insights

Knowledge Base Article

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Survey Styling

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Campaign Task Tab

OverviewThe Task Tab in Campaigns and Sub-campaigns gives you greater flexibility, control, and actionability—making task management more intuitive and efficient. By adding the Task Tab directly to Campaigns and Sub-campaigns, Sprinklr provides a centralized solution for managing tasks linked t

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Overview

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Sprinklr Marketing Generative AI Use Cases

Sprinklr Marketing provides Generative AI capabilities that help teams create better content, faster. It turns ideas into on‑brand copy, adapts it for each channel, and suggests improvements so your posts perform well. It also helps you brainstorm, rewrite, translate, and stay consistent with your b

Sprinklr AI+

marketing

Insights

social

+3

Knowledge Base Article

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Sprinklr Marketing Generative AI Use Cases

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Guided Workflows in Care Console

How Guided Workflows guide agents through the interaction with customers — delivering step-by-step talking points and the next best actions to drive a better, more reliable customer experience.A Guided Workflow is a business process automation tool that collects inputs and performs actions as per th

Service

Knowledge Base Article

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Guided Workflows in Agent Desktop

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How to Navigate the Ads Creative Library

Leverage the Ads Creative Library to select from existing or create new ad creatives for your ad campaigns.The Ad Creatives repository within the Asset Manager houses all your existing and new assets used for advertising efforts and provides a unified view of your social media practice. In

marketing

Knowledge Base Article

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Ads Creative Library Screen Explained

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HSM Templates for WhatsApp Business

Note: WhatsApp Template Updates:Pause on WhatsApp Marketing Messages for US Customers: Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, authe

Service

Knowledge Base Article

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HSM Templates

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Create, edit and publish a Dynamic Image Template

With dynamic image templates, you can change the way product images are displayed in your campaigns, and use it across multiple products.Dynamic Image Template is an effective tool when it comes to creating assets to be shared or published on various channels. This tool gives you a platform where yo

Dynamic Image Asset

DAM - SES

Dynamic Asset

social

+2

Knowledge Base Article

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Manage assets

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Campaign Third Pane - Attachments

You can add attachments to your Campaigns using this tab. You can attach media like images, videos, dynamic images and more using this tab. Attachments can be added from DAM, from your device, through a URL or through SharePoint or OneDrive. You can also add user-generated content or dynamic images.

marketing

Knowledge Base Article

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Campaign Third Pane

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Widget Summarizer

The Widget Summarizer is a one-click AI+ feature that generates key insights from a widget, providing summarized, actionable information alongside the data visualization. This eliminates the need for multiple drilldowns, allowing you to access high-level insights quickly. By pinning these summaries

Sprinklr Insights

Insights

New Article

26.4

Knowledge Base Article

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Widget Summarizer

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Create Custom Components

You can customize the Sprinklr Service experience by creating custom components and deploying them to all or selected Agents.PrerequisitesSetup Account in SprinklrBefore you get started, you need to sign up for a Sprinklr account or log into your current one.Install NodeNodeJS is needed to create an

Service

Knowledge Base Article

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Custom Widgets

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Twitter Search Columns

Sprinklr supports advanced search options for Twitter Search Columns. When creating or editing a Twitter Search Column, you can use these advanced search options to filter your column by specific message types including updates, mentions, replies, ReTweets and edited ReTweets, allowing you to s

social

Service

Knowledge Base Article

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Search columns

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

marketing

Ad Comment Moderation

Updated Article

Advertising

+2

Knowledge Base Article

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Supported Channel Actions

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Supported Metrics and Dimensions in Unified Performance Analytics

Unified Performance Analytics brings together trended performance data from both Paid and Social Analytics at the postand ad levels. This unified view allows you to analyze and understand campaign performance precisely when insights become available on the day they're generated.Below, you'

marketing

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Unified Performance Analytics

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Select Metrics and Dimensions

Reporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their content is perform

marketing

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Media Recommendations by Social Channel

While uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Find below the optimal specifications for images and videos supported in various social media channels. Note: Since various social channels may update their optimal

experience:space

Sina Weibo

Snapchat Ads

Social Channel

+19

Knowledge Base Article

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Channels