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LinkedIn Company Page Insights

You can leverage LinkedIn insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged wi

Service

Knowledge Base Article

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Company Page Insights

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Post Card widget

The Postcard widget allows you to view messages in a card format. Besides showing the conversation, the widget also allows you to view data associated with messages beneath it. This view gives users more granular details at the message level, like sentiments, engagements, reach, and more.To add a Po

Insights

Post Card Widget

Knowledge Base Article

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Types of Widgets

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Redeem Rewards in the Platform

This guide helps you, as an end user, understand how to redeem rewards using the Reward Engine on the Advocacy platform. It also explains how to earn tokens, track your redemption history, and use additional features on the Reward Engine page. Learn how to Access the Rewards Section Log in to the Ad

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Redeem Rewards on the Platform

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React Native Release Notes

iOS & Android React Native SDK​ Breaking Change: ​React Native Compatibility UpdateStarting with the July release, the minimum supported React Native version will be version 0.82. React Native itself no longer supports versions below 0.82, so the SDK aligns with that baseline. You must upgrade t

Service

Knowledge Base Article

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React Native

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ACW Extract

The Extract Generation feature automates the creation, management, and scheduling of feedback files and inventory extracts. This enhancement provides an intuitive UI allowing voice admins to customize, schedule, and generate feedback files without manual backend interventions. ​Creating an Export Co

Service

Knowledge Base Article

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ACW Extract

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Localize Advocacy Site Experience in Supported Languages

With customers from all over the world, Sprinklr caters to the needs of this diverse advocate base of the brands through its diverse set of supported languages. Localization in Sprinklr Advocacy involves tailoring and adapting the user experience to resonate with the linguistic and regional preferen

Localisation Tab

Advocacy

Advocacy - SES

social

+3

Knowledge Base Article

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Platform Configuration

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Facebook Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Facebook within the Sprinklr platform. ​FunctionalitySupported on Sprinklr Web AppSupported on Sprinklr Mobile AppNotesPublishing CapabilitiesFor details on media recommendations, see Facebook Media Recommendations.Publish a single i

social

Service

Knowledge Base Article

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Getting Started

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Compose Reddit Ads using Ad Composer

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. Now to compose reddit ads on Sprinklr through Ads Composer,

marketing

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Ads Publishing

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Capabilities of Guided Workflows

A Guided Workflow is a robust tool for business process automation, crafted to simplify operations by gathering inputs and performing actions based on a predetermined workflow. By integrating various capabilities of Guided Workflows, customer support teams can assist their clients more effectively a

Service

Knowledge Base Article

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Introduction to Guided Workflows

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Account Messaging Limits and Phone Number Quality

This article explains the WhatsApp Business messaging limits, how to increase the limit, and the role of message quality in that process.Messaging Limits​Messaging limits are the maximum number of business-initiated conversations (conversations opened as a result of sending a marketing, utility, or

Service

Knowledge Base Article

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Messaging Limits and Quality Rating

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Compose Reddit Ads using Ads Manager

Advertise on Reddit and reach a wider group of audience. Through Reddit Ads in Sprinklr, you can advertise to a 100k + active community, and 500M+ monthly visitors globally, allowing your brand to reach a highly engaged and active audience. ​Now to compose reddit ads on Sprinklr through Ads Manager,

marketing

Knowledge Base Article

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Ads Publishing

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AI Creative Insights Limitations

The AI Creative Insights feature offers valuable analytics for ad creatives, but there are some important limitations to consider. This article presents a comprehensive overview of these limitations, along with insights into the behaviors and nuances of the data engine.​Insights will now be availabl

marketing

Knowledge Base Article

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Functionalities

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Email Notification Templates for Advocacy 

Email Notification Templates within an advocacy program serve as pre-designed email formats that automate notifications to users based on specific actions or events. These templates can be personalized with dynamic variables, enhancing communication's effectiveness. By ensuring consistent, time

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Guided Workflow Screen Components - Custom Field

Overview The Custom Field Input component streamlines the process of fetching and modifying custom field values by enabling direct updates through user input. It supports updating custom fields across three asset classes, Profile, Case, and User, thereby allowing users to specify and update fields b

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Sprinklr Insights: 18.5 Capabilities and Enhancements

In this release, we have launched Sprinklr AI+ that will enable users to effortlessly set up Topics & Themes and get quick insights with AI-generated Summaries. We have also emphazied on the wide array of usability enhancements across dashboards and widgets.

Sprinklr Insights 18.5 Features

Knowledge Base Article

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v18.5 Spring Release (May)

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Conversation Cluster report: Actions & interactions

In this article, we will help you get familiar with the actions and interactions you can take in the Conversation Cluster report.After creating and analyzing the Conversation Cluster report in Conversation Insights, there are several actions and interactions you can take in the Conversation Cluster

Insights

Conversation Cluster Report

Knowledge Base Article

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Conversation Cluster Report: Actions & Interactions

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Configure Rules to Auto-Respond to Messages

Users can now configure Inbound and Queue Rules with the action to auto-respond to accounts you have received the message from. Using this rule, you can immediately respond to customers who engage with your social media accounts at any time. These can be used to send auto-responses for non-business

module:rule-engine

Publishing - SES

automation

Outbound Message

+7

Knowledge Base Article

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Automation in publishing

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Setting Up a Case Update Triggered Standard WhatsApp Distribution

A case‑update–triggered Standard WhatsApp distribution is an automated workflow that sends a WhatsApp message to a recipient whenever a specific change occurs on a case. When you configure this type of distribution, you define which case event (such as an update or resolution) should trigger the Wha

Knowledge Base Article

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WhatsApp Distribution

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Creating Tasks

AI Agent Tasks define a sequence of actions or steps that the agent will execute to accomplish specific objectives or support users in completing tasks.Instead of building workflows through traditional dialogue trees in conversational AI platforms, users can now create the same workflows by writing

Knowledge Base Article

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Tasks

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Publish Instagram Carousel Post

An Instagram carousel is a post with multiple photos or videos that can be viewed by swiping or clicking left. This article helps you with the steps for publishing Instagram carousel post through Sprinklr. Supported publishing TypeDirect Publishing to Instagram requires you to add your Instagram Bus

Publishing - SES

social

Sprinklr Social

Social - SES

+2

Knowledge Base Article

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Publish a post to Instagram