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Marketplace Permissions

Before installing the Salesforce Connector, you must configure the necessary permissions to grant users appropriate access to the Sprinklr Marketplace. 1. Navigate to 'All Settings' From the Sprinklr Launchpad, go to All Settings. In the Platform Settings window, choose either: Workspace R

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Knowledge Base Article

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Prerequisites

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View and Manage Published Messages (Sprinklr Distributed)

Keeping the published messages organized can be difficult, especially when managing content across multiple channels and accounts. With the help of the Outbox in Sprinklr Distributed and Editorial Calendar, users can see a comprehensive view of all the sent, scheduled, and drafted messages. To

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DST - SES

Knowledge Base Article

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Engagement (Distributed User)

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How to Manage Ads Unique Metrics in Reporting

In this article we will cover how you can manage unique metrics in Ads reporting.To delete an unique metric : On the Unique Metrics window, hover over the Options icon alongside an Account Name and select Delete to permanently delete the configuration.​You can also perform the following operations o

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Knowledge Base Article

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Managing a Unique Metric

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How to Automate your Report Generation with Scheduled Exports

Sprinklr provides you the capability to schedule exports to automate the download of data and to schedule an email containing the exported report to other Sprinklr users or to recipients who are not Sprinklr users. For example, you can send a report of the previous week's activity to an analyst

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Automate your Report Generation

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Reporting: Ariba URL Shortener count

Overview You can now add Ariba URL shortener, along with Google, Bitly and Sprinklr, and view the Click Count Trend of the same in the Reporting Dashboard.  This help topic is for the Sprinklr V3 version,

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Integration Guides

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Forecast Driven Distribution

The Forecast Driven Distribution feature enables the administrator to efficiently distribute cases among user groups based on the forecast generated for different Work Types. In-case there is no active forecast, the system then distributes cases using fallback percentages for all groups. Also, by se

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Knowledge Base Article

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Setting up Queues

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Configure Add or Remove from Queues Node in Sprinklr IVR

The Add or Remove from Queues node allows cases to be dynamically placed into, or removed from, specific case queues during an IVR flow. This helps teams organize, route, and manage cases more efficiently based on real‑time IVR interactions. You can use this node to ensure the right cases are sent t

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Knowledge Base Article

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How to Setup Business Logic

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Cookie Consent and Analytics Tokens in Live Chat

Live Chat supports cookie consent–based behavior to help organizations respect user choices while they interact with their website or app. When this feature is enabled, the website passes the user’s consent to Live Chat via the embed code during initialization. Sprinklr then manages analytics based

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Knowledge Base Article

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Cookie Consent and Analytics Tokens

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Facebook Reach and Frequency Mid-Schedule Editing

In the Ads Manager, Sprinklr allows you to perform mid-schedule edits for your Reach and Frequency campaigns. Mid-Schedule edits include adding budget, reducing the budget, extending the scheduled end date, and pausing and re-starting Ad Sets. These capabilities provide advertisers mo

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Knowledge Base Article

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Advanced Use Cases

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Twitter Data Sync Frequency

Twitter posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequency. Here we share details about this frequency for different levels of metrics in Twitter.Data Sync FrequencyMetricsSync Fr

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Twitter Data Sync Frequency

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X (formerly Twitter) Data Sync Frequency

X posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequency. Here we share details about this frequency for different levels of metrics on X.Data Sync FrequencyMetricsSync FrequencyTime

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Knowledge Base Article

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Report on X activities

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Capturing Net-Internals Network Logs in Chrome or Edge

OverviewNet‑Internals is a built‑in diagnostic tool available in Chromium‑based browsers, including Google Chrome and Microsoft Edge. Sprinklr Support may request these logs when troubleshooting issues that cannot be reproduced or when additional network‑level details are required.Net‑Internals capt

Knowledge Base Article

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Capturing Net-Internals Network Logs

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YouTube Data Sync Frequency

YouTube posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequency. Here we provide information on this frequency for different levels of metrics.Data Sync FrequencyMetricsSync FrequencyT

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Knowledge Base Article

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Report on YouTube activities

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Create a Column for X Direct Messages

X direct messages allow brands to communicate with fans by providing them with helpful visual/video guides to help troubleshoot problems, or share engaging content, which helps in managing your audience in multiple ways. In this article, you will learn about how to create a column for direct message

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Knowledge Base Article

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Engage with your fans

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Reddit Advertising Parity

Learn about Sprinklr's capabilities on Reddit advertising that are at par and even better than you can get on the native platform.Last reviewed: 17th Feb 2025Last updated: 17th Feb 2025 Notes: The last reviewed date denotes when the article was reviewed for any changes.The last updated date den

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Knowledge Base Article

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Advertising Channel Parity

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Macro Actions

Macros in Sprinklr are a feature that allows businesses to automate and streamline their social media management processes. Macros enable businesses to create pre-defined sets of actions that can be executed with a single click, such as responding to common customer inquiries or applying tags to mes

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Knowledge Base Article

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Macro Actions

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Publish to Link in Bio Site

Sprinklr Link in Bio allows you to add your existing Instagram/TikTok posts to your Link in Bio feed. In addition, you can create an "Only Link in Bio" post, which will be added to your LiB feed but not on the Native channel feeds. These posts can be used to highlight campaigns, products,

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Link in Bio - SES

Link in Bio

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Knowledge Base Article

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Getting started with Link in bio

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Golden Test Set for Scoring

The Golden Test Set feature enables users to evaluate the accuracy and effectiveness of their Smart FAQ models or AI Agent configurations through bulk testing. It provides a structured way to assess model performance against a predefined dataset, helping teams validate and refine their conversationa

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Knowledge Base Article

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Advanced use cases

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Button List Template (KakaoTalk Brand Message)

The Button List template for KakaoTalk Brand Message allows businesses to present customers with a list of interactive buttons in a single message. This format is ideal for offering multiple call‑to‑action options such as visiting a website, accessing product details, or triggering a message deliver

Sprinklr Social

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KakaoTalk Brand Message Templates

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About Automated Bid Multipliers

IntroductionAutomated Bid Multiplier is a feature that helps you manage your advertising budgets more effectively by automatically adjusting your bids based on how different audience segments respond to your ads.​Why is it useful?Saves Time: Instead of manually checking reports and adjusting bids/mu

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Knowledge Base Article

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Setting Up Smart Bidding