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Manage Tagging

Tagging allows you to place a visual indicator next to the profile, message, or case in the Sprinklr platform. These visual cues act as an attribute and let you quickly identify the type at a glance. With a quick view, you will be able to tell who your tagged profiles, messages,

experience:space

Delete Tagging

Edit Tagging

article:howto

+8

Knowledge Base Article

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Tags

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Boolean Query

In Sprinklr, Boolean operators can be used with keywords to create a research query that will help you fetch all the relevant mentions and conversations around any topic or brand. What are Boolean operators?Boolean operators are used to connect search terms for creating a logical phrase. Using them,

Insights

Knowledge Base Article

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Sprinklr Insights Glossary

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Use Date Range in Reporting Dashboard to Customize Time Intervals

Dynamic Date RangeThe Date range option is most useful in cases where you need reporting for a specific duration, for which dates will vary. For instance, you may look for a post's reporting for the 2nd or 3rd week after it was published. Or you may look for reporting on a video for one week st

social

Dynamic Date Range

Reporting - SES

Social - SES

+1

Knowledge Base Article

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Advanced Features

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How to add more Instagram hashtags when your quota has reached its limit

Learn how you can free up your Instagram hashtags quota to add more Instagram hashtags.The Hashtag search for Instagram allows you to find public photos and videos tagged with a hashtag relevant to you or your brand. You can add up to 30 unique hashtags on behalf of an Instagram Business or Creator

Insights

Knowledge Base Article

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Best Practices

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Sprinklr AI+ powered Drilldown Summarizer

In this article, you will learn how to summarize and generate themes of conversations at any data point using AI+ Summarizer. ​Drawing insights by drilling-down at any data point can be a tedious task, as there might be a lot of mentions to go through. Sprinklr AI+ powered Summarizer empowers users

Sprinklr AI+

Sprinklr AI+ Summarizer

Insights

Sprinklr AI+ powered drilldown Summarizer

Knowledge Base Article

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Sprinklr AI+

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TikTok Spark Ads Overview

TikTok has become one of the most popular social media platforms in the world. With over a billion active users, the app provides an incredible opportunity for businesses to reach new audiences and promote their products and services. One of the most effective ways to do this is through TikTok Spark

marketing

Knowledge Base Article

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Create TikTok Spark Ads

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Standard MM&A dashboards

Sprinklr has introduced new and upgraded dashboard templates in MM&A, designed to monitor and track key PR KPIs for brands, competitors, industry & executives. These dashboards are built with new enhanced widgets/visualizations to uncover actionable insights easily. Standard templates drasti

Insights

Knowledge Base Article

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MM&A Dashboards

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Submit Agent Preferences

The Agent Preference feature allows agents to submit their preferred shifts before Schedule Scenarios are created. These preferences are taken into account during the scheduling process.Standard Agent Preferences: You can specify which Shift they prefer and when it should start, within a defined dat

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Manage Schedule

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Sprinklr Insights: 19.8.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.8.1 Patch release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:​​Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Actions in Macro Management

Overview Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows. Within Macro Management, you are able to quickly filter based on macro type and search for macros to find

experience:space

cloud:core

marketing

Insights

+6

Knowledge Base Article

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Macros

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Instagram as a Listening source

Instagram is one of the most popular social media channels with a large user base of over 1 billion monthly active users and high engagement rates, making it a valuable platform for reaching and interacting with potential customers. Brands can use Instagram to showcase their products, tell their bra

Insights

Knowledge Base Article

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Instagram

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How to access AI Studio and the required permissions

Navigating to AI StudioThere are two ways to navigate to AI Studio – through regular user flow and persona app.Regular user flowClick the New Tab icon. Under Sprinklr Insights, click AI Studio within Learn. You will then see the AI Projects Record Manager window with a list of previously created pro

Insights

ai studio

AI Studio permissions

Knowledge Base Article

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Sprinklr's AI Studio

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Admin Panel in AI Agent

The admin panel in AI Agent is a centralised interface that allows administrators to configure, manage, and optimise the bot’s behaviour and performance. It provides intuitive controls for setting up conversation flows, voice and timeout settings, advanced AI configurations, and integration options.

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Admin Panel

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Broadcast Advocacy posts to Slack

We will allow advocacy admins to broadcast an advocacy post on a Slack channel in their workspace. In this way, you will have multiple forms to reach out to your advocate on their preferred channel of communication. Additionally, we will also provide you with the analytics for the number of times a

Advocacy - SES

social

Slack Integration for Advocacy

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Standard Persona Apps

Persona Apps in Sprinklr combine the functionalities related to a specific task or role into a unified interface. They provide a focused view of the Sprinklr platform, making it easier to perform daily activities without switching between multiple tabs. With dedicated homepages for a quick overview

Standard Persona Apps

Persona Apps

Knowledge Base Article

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Platform Modules

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Ad & Page Account Permissions Required in Native to Advertise on Sprinklr

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns.​​Sprinklr knows that its clients are its biggest asset, and we know how important security is when it comes to organizational data and marketing operations. Every account that exists in

marketing

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Required Permissions on Native

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Use API to Trigger Journeys Based on External Events

SummaryYou can run automated customer journeys that are triggered by API, based on external events, such as filling up a form by a user on a website, completion of an online purchase, or receiving a message on a social channel.Method: HTTPEndpoint: POST api/marketing-journey/triggerFormat: JSONHeade

marketing

API to Trigger Journeys

Journey Facilitator

Knowledge Base Article

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Trigger Journeys via API

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Extension Reporting

The Extension Reporting feature in Sprinklr enables you to create robust dashboards that provide granular visibility into external API calls made through Sprinklr Extensions.  By using this capability, you can:Track the performance of API integrations.Monitor real-time status codes and latency.

Insights

social

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Standard Analytics on Text Question Types

Text analytics enables the quantification of open-ended data by identifying key phrases and assigning them to relevant categories. These categories are structured in a hierarchical and interrelated manner. The complete set of these categories, organized by their levels, is called a taxonomy.Note: Du

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Standard Analytics

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Use Trending Topics to find out what's trending

Access the Trending Topics dashboard to check-out popular trends and stay updated!Use the Trending Topics dashboard to see what's popular, then build a Research Query to explore further.To navigate to Trending TopicsClick the New Tab icon. Under the Sprinklr Insights tab, select Trending Topics

Insights

Knowledge Base Article

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Twitter Trending Topics