Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.1K)

RS
Text Field

The Text Field Question allows survey creators to collect open-ended, detailed responses from participants. It's designed to capture personalized insights, specific suggestions, and nuanced feedback that structured questions might miss. Perfect for gathering context behind ratings, in-depth product

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

 • 

Survey Questions

RS
Callback Settings

The Callback Settings module is available under Voice Care. Previously, users had to create separate callback campaigns and go through multiple steps to set up ​callback-related configurations. With this, callback settings are a standalone module within the Voice Care section, offering a much easier

Service

Knowledge Base Article

 • 

Callback Settings

SH
Instagram Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Instagram. Instagram Media Guidelines​EntitiesImage GuidelinesVideo GuidelinesReel

26.1

Publishing - SES

social

Sprinklr Social

+2

Knowledge Base Article

 • 

Getting started - Instagram

RS
Knowledge Base Widget on Agent Homepage​

Agents can access articles outside the Care Console from the Agent Homepage using the Knowledge Base Widget without any Case assigned to them. This helps them reflect on their resolution or learn more for future use. It also makes agents more efficient in searching for articles, reducing trial and e

26.1

Sprinklr Service

20.7.1

20.10

+2

Knowledge Base Article

 • 

Knowledge Base for Agents

SH
Bulk Import X Cards

X cards allow you to advertise on X with more attractive, visual, and dynamic content that helps capture your audience's attention with images and videos. You can create multiple X cards at once by using the X Cards Import capability within Sprinklr Marketing (Ads). This will allow you to save

marketing

Knowledge Base Article

 • 

Set up Twitter Cards

RS
Pre-Call Automation

The Pre-Call Automation feature offers enhanced visibility and control over Pre-call Automation settings, allowing campaign managers to define automation rules that improve call handling. By using this functionality, organizations can achieve more efficient call routing, simplify workflows, and boos

Service

Knowledge Base Article

 • 

Pre-Call Automation

SH
Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.The Rule Engine's wide array of conditions and action

marketing

Rule Engine Basics

Insights

social

+2

Knowledge Base Article

 • 

Rule Engine

SH
How to Install & Setup the Adjust Ads Integration

Setup Adjust in SprinklrBelow are the steps you need, to ensure a seamless integration between Sprinklr and Adjust, which will help you understand the data in a unified view.Step- 1 Before You BeginProvide below Details to your Success Manager​TermsWhere It Can Be FoundAPI Token Login to your

marketing

Knowledge Base Article

 • 

Setting Up Adjust

SH
Use Trending Topics to find out what's trending

Access the Trending Topics dashboard to check-out popular trends and stay updated!Use the Trending Topics dashboard to see what's popular, then build a Research Query to explore further.To navigate to Trending TopicsClick the New Tab icon. Under the Sprinklr Insights tab, select Trending Topics

Insights

Knowledge Base Article

 • 

Twitter Trending Topics

RS
Sponsored Snaps and Chat Feed Placement

OverviewSprinklr now supports delivery of Snapchat Sponsored Snaps into the Chat Feed placement via Snap’s bidded auction. This unlocks new inventory and can boost performance by layering Chat Feed delivery with existing Story placements.Snapchatter Experience​Placement: Sponsored snaps are directly

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Compose Snapchat Ads

RS
RegEx (Regular Expression) in Rule Engine

In the Rule Engine, the Message Conditions Text applies to the text content of messages and can be used to apply a Rule to messages that contain keywords or phrases. This Message condition supports RegEx, or Regular Expression, syntax. An example of RegEx Test Data is shown below.Regular Expression

Rule Engine Basics

Rule Engine

Knowledge Base Article

 • 

Rule Engine

SH
Compose Google Demand Gen Ads

Advertise on Google and reach a wider group of audience.To learn more, click Ads Composer.​​Enablement Note: The use of this capability requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success Manager.​Select A

marketing

Knowledge Base Article

 • 

Ads Publishing

RS
Adding Special Pages in the Survey

Sprinklr Surveys offers six Special Pages that help you deliver important information to respondents at different stages of the survey journey. These pages, Introduction, End Page, Already Submitted Page, Expired Page, Paused Page, and Quota Filled Page, are not intended for questions but can be ful

Sprinklr Insights

26.1

Insights

New Article

+3

Knowledge Base Article

 • 

Special Pages

RS
Understanding Distribution Related Metrics

This feature offers detailed metrics across all survey distribution channels, helping you track performance and refine your strategy to boost audience engagement.Business Use CasesEnhancing Customer Insights through Multi-Channel Distribution:To understand customer preferences, you can distribute su

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Distribution Overview

RS
Resolving Browser Local Network Access Restrictions for Sprinklr WebSockets

OverviewModern browsers are tightening security around access to devices and services on a user’s local network. As a result, some Sprinklr customers may see WebSocket (WSS) connection failures when using Chrome or Microsoft Edge.Starting with Chrome 142 and Edge 143 (October–December 2025), browser

Knowledge Base Article

 • 

Resolving Browser Local Network Access Restrictions for Sprinklr WebSockets

RS
Create Custom Rich Menus for LINE

You can create a customized rich menu for your LINE account. A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can

social

Knowledge Base Article

 • 

Custom Rich Menu

SH
Version History

This feature helps in keeping track of your community's progress and updates, streamlining your community management experience.​The Version History tab within the Community Builder offers a comprehensive view of the community's changes, including past and present versions. This feature provides det

Service

Knowledge Base Article

 • 

Version Control

SH
YouTube as a Benchmarking source

By adding a YouTube link for brand Benchmarking, you can listen to and learn from YouTube data from public pages and perform competitive analysis.YouTube is a platform where you can upload videos of any duration and release them on a public platform where anyone can watch the videos. Around 2.3 bill

Insights

YouTube as a Benchmarking Source

Knowledge Base Article

 • 

YouTube

SH
Quadrant Matrix widget

Learn more about the Quadrant Matrix widget and analyze the performance of different categories according to the relationship between any two metrics of choice.Sprinklr supports a wide range of widgets (aka data visualization types) that can be plotted on any reporting dashboard to view the graphica

Listening Widget

Insights

Quadrant Matrix

Knowledge Base Article

 • 

Types of Widgets

RS
Early Access Environment(EAE)

IntroductionSprinklr’s Early Access Environment (EAE) is a dedicated, pre-production environment hosted in a separate infrastructure (AWS Germany) that mirrors your production setup - excluding customer data. It enables early validation of upcoming quarterly platform releases, allowing you to test n

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

 • 

Early Access Environment(EAE)