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Styling Survey: Styling in Presentation Mode

Presentation Mode in survey design provides a full-screen, single-question-per-page layout that boosts respondent focus and engagement. This immersive style creates a distraction-free environment, guiding participants smoothly through the survey while preserving a clean, polished look.For the busine

Insights

Knowledge Base Article

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Survey Styling

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User Creation via User SSO

Creating and managing users can be an effort-intensive process for Admins. Customers can leverage Sprinklr’s self-user creation capability to save considerable time and effort in this process. If the customer has Single Sign-On enabled for user login, they can utilize the response obtained from SSO

marketing

User Creation

Insights

User Creation via User SSO

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SSO

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Premium sources in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A in short) fetches its data from multiple sources to bring forth the most accurate and relevant information. In this article, we will explore the premium data sources with the outlets that matter. These premium sources can help PR teams to enhance their cove

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Data Sources

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Sprinklr Insights: 20.2.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2.1 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the

marketing

Insights

social

Service

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20.2.1 Patch (26th Feb '25 Onwards)

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LinkedIn - Standard Reporting Dashboard

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Work Queue Activation Widget

Agents and supervisors can view the work queues that agents are assigned to. Agents have the ability to activate or deactivate themselves from these work queues from the Agent persona homepage. Supervisors, on the other hand, can activate or deactivate agents within these work queues as needed from

Sprinklr Service

Service

26.1.1

Updated Article

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Additional Use Cases

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Admin Setup and Game Management

Navigate to the Gamification Admin DashboardUse the Admin Dashboard to create, configure, and manage games.Open the Gamification module.In the left navigation panel, locate and select the Gamification icon.Review the Admin Dashboard to view existing games, configuration settings, and management opti

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Overview

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Dial Plan

Business use caseWhenever outbound calls are made from a voice campaign, there is a need for multiple attempts and retries to be made to the customer based on the telephony outcome. While retrying, there is a possibility that the customer might have multiple phone numbers present as well, which adds

Dial Plan

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Voice

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Dial Plan

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LinkedIn Pixels

LinkedIn pixel is a small piece of code that can be added to your website or landing page to track conversions, optimize your advertising campaigns, and gain insights into your audience's behavior. The pixel works by placing a cookie on the user's browser when they visit your website, which allows L

marketing

Knowledge Base Article

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LinkedIn Pixel

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Advanced Approvals for Automated Ads

IntroductionAutomated Ads Advanced Approvals are designed for Automated Campaigns. Automated Campaigns manage numerous campaign. Sometimes up to thousands of ads under a single automated campaign. This feature provides a quick method for reviewing and approving entities while publishing and editing

marketing

Knowledge Base Article

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Advanced Use Cases

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Create and Manage TikTok Catalogs

A catalog is a valuable asset enabling you to house details about the products intended for promotion on TikTok. By establishing a catalog, you can generate Video Shopping Ads (designed for the Catalog), which showcase particular products and real-time information about each item, encompassing price

marketing

TikTok Product Catalogs

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TikTok Advanced Capabilities

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About the Segment Manager

Create and manage segments of large amounts of user data in Sprinklr's Segment Manager.Once the data source is connected to Sprinklr, millions of user data are imported and refreshed periodically. It is better to break through the large volume of data and reach the relevant audience segment who

marketing

Create Ad Segment

Audience Segments

Knowledge Base Article

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Getting Started

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Sprinklr Insights: 20.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.4 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the k

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Sprinklr APIs Usage Reporting Dashboard

You can create a custom API Usage Report in Sprinklr to monitor your Sprinklr API usage. The report uses the Unified Log Reporting data source to provide real-time and historical insights into your Sprinklr API usage. Key Features The API Usage Report offers the following features: Captures real-tim

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Insights

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Knowledge Base Article

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API

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Getting Started for Agents

As an agent, your role is essential in delivering excellent customer service and maintaining operational efficiency. This section helps agents understand how to navigate and use Sprinklr Workforce Management (WFM) effectively. It outlines the essential steps for managing your daily schedule and rout

Service

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Getting Started for Agents

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Standard Reporting Dashboard

You can use Youtube Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Knowledge Base Article

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Report on YouTube activities

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Introduction to Security and Compliance in AI+ Studio

AI+ Studio ensures robust security and compliance by implementing advanced data protection measures, safeguarding sensitive information, and maintaining regulatory compliance.Key Security and Compliance FeaturesThe following features are available under Security and Compliance in AI+ Studio.PII Mask

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Insights

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Knowledge Base Article

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Introduction to Security and Compliance in AI+ Studio

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Sprinklr Insights: 26.4.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.​Data Sources and Channe

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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OnScreen Pending ACW

Overview This feature is about having Pending ACW available on every screen and consuming some extent of the screen to nudge RM to fill the ACW and thus increase the submission count.   Objective   The objective of this feature is to increase the percentage of After-Cal

Sprinklr Service

20.7.1

Service

Updated Article

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OnScreen ACW

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Custom Field - Best Practices

In this article, we will cover the best practices on how to utilize custom fields.OverviewKnowing best practices for organizing and grouping custom properties can assist you in optimizing both end-user experience and the efficiency of your data storage.These principles apply to the following:Outboun

experience:space

article:howto

Custom Fields

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Custom Fields