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Use Date Range in Reporting Dashboard to Customize Time Intervals

Dynamic Date RangeThe Date range option is most useful in cases where you need reporting for a specific duration, for which dates will vary. For instance, you may look for a post's reporting for the 2nd or 3rd week after it was published. Or you may look for reporting on a video for one week st

social

Dynamic Date Range

Reporting - SES

Social - SES

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Knowledge Base Article

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Advanced Features

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How to add more Instagram hashtags when your quota has reached its limit

Learn how you can free up your Instagram hashtags quota to add more Instagram hashtags.The Hashtag search for Instagram allows you to find public photos and videos tagged with a hashtag relevant to you or your brand. You can add up to 30 unique hashtags on behalf of an Instagram Business or Creator

Insights

Knowledge Base Article

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Best Practices

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TikTok Spark Ads Overview

TikTok has become one of the most popular social media platforms in the world. With over a billion active users, the app provides an incredible opportunity for businesses to reach new audiences and promote their products and services. One of the most effective ways to do this is through TikTok Spark

marketing

Knowledge Base Article

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Create TikTok Spark Ads

RS
Explore Lens

The Explore Lens functionality enables users to save, organize, and reuse tailored drill-down settings within CFM Custom Dashboards. This feature assists analysts in swiftly accessing saved exploration views for CFM Analytics metrics, facilitating deeper insights without the need to recreate configu

Insights

Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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Add Users and User Groups to a Queue

Overview You add users and user groups to a suggestion queue to allow them to perform actions based on the provided queue privileges. A suggestion queue admin can add users or user groups in provisioned user or a view permission. Once users are added in the suggestion queue, and

video:no

cloud:core

Insights

release:N-A

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Knowledge Base Article

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Add Users and User Groups to a Queue

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FAQs on Co-browsing

Here are some frequently asked questions (FAQs) on Co-browsing: Are there any separate configurations required for screen control and screen share other than the co-browsing setup?Yes, please work with your Success Manager to enable the co-browse permissions. Once this is done, you can allocate the

Service

Knowledge Base Article

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Co-browsing

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Understanding Journey Statuses

Overview In the journey manager, the "status" column indicates the current state of a journey. Journey statuses help provide users easily identify the current state of a journey.Statuses of a Manual Journey Manual journeys can have one of the below-stated four statuses at any given point o

Service

Knowledge Base Article

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Journey Trigger Settings

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How to Install & Setup the Google Analytics Ads Integration

Google Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Google Analytics account (Google Analytics credentials are required).Please follow the below steps and prepare all the metrics, goals and identify the unique identifiers to have a seamless e

marketing

Knowledge Base Article

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Setting Up Google Analytics

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Styling Survey: Styling in Presentation Mode

Presentation Mode in survey design provides a full-screen, single-question-per-page layout that boosts respondent focus and engagement. This immersive style creates a distraction-free environment, guiding participants smoothly through the survey while preserving a clean, polished look.For the busine

Insights

Knowledge Base Article

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Survey Styling

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How to access AI Studio and the required permissions

Navigating to AI StudioThere are two ways to navigate to AI Studio – through regular user flow and persona app.Regular user flowClick the New Tab icon. Under Sprinklr Insights, click AI Studio within Learn. You will then see the AI Projects Record Manager window with a list of previously created pro

Insights

ai studio

AI Studio permissions

Knowledge Base Article

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Sprinklr's AI Studio

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Admin Panel in AI Agent

The admin panel in AI Agent is a centralised interface that allows administrators to configure, manage, and optimise the bot’s behaviour and performance. It provides intuitive controls for setting up conversation flows, voice and timeout settings, advanced AI configurations, and integration options.

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Sprinklr Service

New Article

Knowledge Base Article

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Admin Panel

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Broadcast Advocacy posts to Slack

We will allow advocacy admins to broadcast an advocacy post on a Slack channel in their workspace. In this way, you will have multiple forms to reach out to your advocate on their preferred channel of communication. Additionally, we will also provide you with the analytics for the number of times a

Advocacy - SES

social

Slack Integration for Advocacy

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Standard Persona Apps

Persona Apps in Sprinklr combine the functionalities related to a specific task or role into a unified interface. They provide a focused view of the Sprinklr platform, making it easier to perform daily activities without switching between multiple tabs. With dedicated homepages for a quick overview

Standard Persona Apps

Persona Apps

Knowledge Base Article

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Platform Modules

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Ad & Page Account Permissions Required in Native to Advertise on Sprinklr

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns.​​Sprinklr knows that its clients are its biggest asset, and we know how important security is when it comes to organizational data and marketing operations. Every account that exists in

marketing

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Required Permissions on Native

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Use API to Trigger Journeys Based on External Events

SummaryYou can run automated customer journeys that are triggered by API, based on external events, such as filling up a form by a user on a website, completion of an online purchase, or receiving a message on a social channel.Method: HTTPEndpoint: POST api/marketing-journey/triggerFormat: JSONHeade

marketing

API to Trigger Journeys

Journey Facilitator

Knowledge Base Article

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Trigger Journeys via API

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Extension Reporting

The Extension Reporting feature in Sprinklr enables you to create robust dashboards that provide granular visibility into external API calls made through Sprinklr Extensions.  By using this capability, you can:Track the performance of API integrations.Monitor real-time status codes and latency.

Insights

social

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Standard Analytics on Text Question Types

Text analytics enables the quantification of open-ended data by identifying key phrases and assigning them to relevant categories. These categories are structured in a hierarchical and interrelated manner. The complete set of these categories, organized by their levels, is called a taxonomy.Note: Du

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Standard Analytics

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Use Trending Topics to find out what's trending

Access the Trending Topics dashboard to check-out popular trends and stay updated!Use the Trending Topics dashboard to see what's popular, then build a Research Query to explore further.To navigate to Trending TopicsClick the New Tab icon. Under the Sprinklr Insights tab, select Trending Topics

Insights

Knowledge Base Article

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Twitter Trending Topics

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Creating Programs, Sub-Programs and Surveys

Programs provide a structured way to organize and manage surveys at scale efficiently. By creating Programs and setting up Sub-programs within them, users can build a clear hierarchy that supports better organization, collaboration, and control. Surveys must be created within a Program or Sub-progra

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Creating Programs, Sub-Programs and Surveys

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Supervisor Custom States in CTI

In CTI, supervisors can view agent custom states configured using the User State Builder, enabling them to monitor detailed and meaningful agent activities directly in the Supervisor Console.Custom states represent granular agent activities derived from standard states such as Idle or After Call Wor

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marketing

Insights

social

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Knowledge Base Article

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Supervisor Custom States